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Claims Operations Analyst Jobs (NOW HIRING)

Chubb

Claims Operations Supervisor

San Juan, PR

Key Responsabilities Managed a team of analysts working on Claims system and process specific ... With operations in 54 countries, Chubb provides commercial and personal property and casualty ...

Allied

Supervisor, Claims Operations

Chicago, IL · On-site +1

$60K - $65K/yr

... Claims department. The Supervisor, Claim Operations, is responsible for the training and ... All applicants must have strong analytical skills and knowledge of computer systems and CPT and ICD ...

MetroPlusHealth

Claims Supervisor

Manhattan, NY · On-site

$60K - $70K/yr

Identifies system processing issues and assist with the root cause analysis process. * Develops, implements, and maintains claims operation policies, procedures and workflow. * Assists with the ...

MetroPlusHealth

Claims Supervisor

Manhattan, NY · Hybrid

$60K - $70K/yr

Identifies system processing issues and assist with the root cause analysis process. * Develops, implements, and maintains claims operation policies, procedures and workflow. * Assists with the ...

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How much do claims operations analyst jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for claims operations analyst in the United States is $27.39, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $31.49 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Claims Operations Analyst, and why are they important?

To thrive as a Claims Operations Analyst, you need strong analytical abilities, attention to detail, and a background in finance, business, or a related field, often supported by a bachelor’s degree. Familiarity with claims management software, data analysis tools like Excel, and sometimes certification in insurance or claims processing is typically required. Excellent communication, problem-solving, and organizational skills help you collaborate across teams and manage multiple priorities effectively. These competencies ensure accurate claims processing, regulatory compliance, and efficient operations in a high-volume environment.

What does a Claims Operations Analyst do?

A Claims Operations Analyst is responsible for reviewing, analyzing, and processing insurance claims to ensure accuracy and compliance with company policies and regulations. They work closely with claims adjusters, underwriters, and other teams to streamline workflow, identify trends, and resolve discrepancies. Their role often includes data analysis, report generation, and recommending process improvements to enhance efficiency in claims operations.

What are some common challenges faced by Claims Operations Analysts, and how can they be managed?

Claims Operations Analysts often encounter challenges such as handling large volumes of complex claims data, ensuring accuracy under tight deadlines, and navigating ever-changing regulatory requirements. To manage these effectively, strong organizational skills, attention to detail, and proficiency with data analysis tools are essential. Collaborating closely with claims adjusters, underwriters, and IT teams also helps streamline workflows and resolve issues more efficiently. Continuous learning and staying updated on industry regulations can further support success in this role.
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What job categories do people searching Claims Operations Analyst jobs look for? The top searched job categories for Claims Operations Analyst jobs are:
Claims Operations Analyst jobs near you
Infographic showing various Claims Operations Analyst job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $56,974 per year, or $27.4 per hour.
Claims Operations Supervisor

Claims Operations Supervisor

Chubb

San Juan, PR

Full-time

Posted 3 days ago

Chubb rating

8.1

Company rating: 8.1 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

133rd of 261 rated insurance

Job description

Role Purpose
The Claims Operations Supervisor is a highly motivated and experienced individual who will managed and control the Claims Department processes and will work closely with other Claims leaders, IT professionals, and other stakeholders to extract, analyze, and deliver actionable insights from complex datasets.

The role will have a major focus on gathering business requirements, documentation, data analysis and business impact analysis while working on system and process specific initiatives. In addition, the role expands into the area of reporting, continuous process improvements and change management within the Claims department.

The deliverables include measurable and time-bound activities, taking ownership of project milestones and ongoing stakeholder communication, with business and IT being a key business partner.

Key Responsabilities
    Managed a team of analysts working on Claims system and process specific initiatives. 
    Lead Claims projects, specifically related to systems and processes, including the scoping of new systems and any interface requirements.
    Performed requirement analysis and management, including direct contact with IT. 
    Draft business requirement documents and process designs
    Work closely with the region and IT to execute required testing.
    When business SMEs are required for UAT, act as a champion/lead tester. 
    Design test cases for UAT and create test data.
    Monitor work being developed by IT and ensure it aligns with the business' requirement.
    Develop into an SME for all claim systems/processes. 
    Perform Data analysis to provide factual evidence for process efficiency and business cases.
    Act as the point of contact for technical queries relating to claim systems. 
    Facilitate and coordinate with various functions of organization in capturing data for claims regulatory reporting and analysis.
    Assist Claims Management in establishing, customizing and/or in reuse of existing processes to streamline Claims management.
    Partner with cross-functional teams, including Claims leaders, underwriting, finance, IT, and data management, to understand business requirements and develop data-driven insights to support decision making.
    Perform in-depth data analysis, utilizing analytical thinking and problem-solving skills to identify patterns, trends, and relationships within large datasets.
    Develop and implement processes for data validation and reconciliation to ensure data quality and reliability.
    Utilize Microsoft Excel, PowerBI, SQL, Azure, Python, or QlikSense, to manipulate and analyze data, creating insightful reports and visualizations to support decision-making.
 

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Requirements 
    Bachelor's degree in Business Administration, Engineering, or a related field.
    Requirements document writing and design mapping.
    Strong analytical thinking and problem-solving skills, with the ability to work with large and complex datasets.
    Proficiency in Microsoft Excel and PowerBI for data manipulation, analysis, and reporting.
    Self-starter with an eye for detail, can independently set and manage competing priorities.
    Exceptional communication and interpersonal skills, with the ability to effectively facilitate and collaborate with business leaders, technical teams, and stakeholders.
    Over 6 years of experience is preferred, but candidates less experience will be considered if they have the desired data skill set.


It would be a plus if you have: 
    3+ years of Insurance experience or strong understanding of the Insurance Value Chain and core insurance functions.
    Understanding of any custom Insurance suite or solution will be an added advantage.
    IT/systems knowledge and understanding of Project Management methodology. 
 

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About Chubb

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Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. We are a unique global organization with a culture of individuals passionately committed to our respective crafts. With underwriting at our core, each of us contributes to providing the best insurance coverage and service to our clients. Our highly collaborative, inclusive nature helps us drive better business outcomes through diversity of background, experiences, insights and values.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Warren, NJ, US

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