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Claims Manager Jobs in Springfield, MA (NOW HIRING)

Aflac

Mgr, Claims Operations

Windsor, CT · On-site

$90K - $120K/yr

Principal Duties & Responsibilities • Manages the daily operations of the Claims business unit; manages employees and operations of the business unit at the functional level; gathers and analyzes ...

Aflac Incorporated

Mgr, Claims Operations

Windsor, CT · Remote

$90K - $120K/yr

Broad knowledge of production management concepts, operating principles, and operational management methodology applicable to claims processing; a high degree of skill in applying this knowledge to ...

Cna

General Liability Claims Consultant

Glastonbury, CT · Hybrid

$72K - $141K/yr

Manages highly complex investigations of claims, including coverage issues, liability, compensability and damages. Determines if a major claim should be settled or litigated and implements an ...

Archgroup

Director, Ocean Marine Claims

Hartford, CT · On-site

$131K - $177K/yr

Responsibilities Actively manage litigated and non-litigated claims consistent with Arch claim and litigation management guidelines Communicate with all key claim stakeholders, including insureds and ...

Archgroup

Director, Ocean Marine Claims

Hartford, CT

$131K - $177K/yr

Responsibilities Actively manage litigated and non-litigated claims consistent with Arch claim and litigation management guidelines Communicate with all key claim stakeholders, including insureds and ...

Chubb

ESIS Claims Representative, AGL

Simsbury, CT · On-site

AGL Claims Representative ESIS is seeking an AGL Claims Representative to manage commercial auto and general liability property damage claims for client accounts. Reporting to the Claims Team Leader ...

Chubb

ESIS Claims Representative, WC

Simsbury, CT · On-site

ESIS is seeking an AGL Claims Representative to manage commercial auto and general liability property damage claims for client accounts. Reporting to the Claims Team Leader, this role is responsible ...

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Showing results 21-40

All JobsClaims JobsClaims Manager JobsClaims Manager Jobs in Springfield, MA

Claims Manager information

See Springfield, MA salary details

$34.9K

$87.5K

$138.5K

How much do claims manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for claims manager in Springfield, MA is $87,549.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,800.00 and $104,600.00 per year, depending on experience, location, and employer.

How much do claims managers make in the US?

Claims managers in the US typically earn a median annual salary of around $80,000 to $100,000, with experienced professionals and those in senior roles earning higher. Salaries can vary based on location, industry, and level of experience, and many claims managers hold certifications such as the Chartered Property Casualty Underwriter (CPCU).

What is the difference between Claims Manager vs Claims Adjuster?

AspectClaims ManagerClaims Adjuster
CredentialsTypically requires a bachelor’s degree, industry certifications (e.g., CPCU), and management experienceUsually requires a high school diploma or bachelor’s degree, with certifications like AIC or CPCU preferred
Work EnvironmentOversees claims departments, manages teams, and develops policies within insurance companiesEvaluates individual claims, investigates damages, and determines settlement amounts
Employer & Industry UsageCommonly employed in insurance companies, handling claims processes and team managementFound in insurance firms, adjusting claims directly with policyholders and providers

In summary, Claims Managers oversee the claims process and manage teams, requiring leadership skills and industry certifications. Claims Adjusters focus on evaluating individual claims, investigating damages, and determining payouts. Both roles are essential in the insurance industry but differ in scope and responsibilities.

What is the role of a claims manager?

A claims manager oversees the processing and settlement of insurance claims, ensuring accuracy and compliance with policies. They evaluate claim validity, coordinate with adjusters and clients, and may use claims management software to streamline operations.

How does a claims manager balance high case volumes with thorough and accurate claim assessments?

Claims Managers often face the challenge of managing a large number of claims while maintaining quality and compliance. To address this, they implement efficient workflows, delegate tasks among team members, and use claims management software to automate routine processes. Regular team meetings and performance tracking help ensure that each claim is processed accurately and within regulatory timelines. Strong organizational skills and effective communication are key to balancing these demands and supporting both claimants and internal stakeholders.

What skills and qualifications are needed to be a claims manager?

To thrive as a Claims Manager, you need expertise in insurance policies, risk assessment, and claims processing, usually supported by a degree in business, finance, or a related field. Familiarity with claims management software, regulatory compliance tools, and industry certifications such as AIC (Associate in Claims) is typically required. Strong analytical thinking, negotiation skills, and effective communication help you manage complex cases and lead teams successfully. These skills and qualities are vital for ensuring accurate claims resolution, minimizing financial loss, and maintaining client trust.

What does a claims manager do?

A Claims Manager oversees the processing and resolution of insurance claims within an organization. Their responsibilities include evaluating claims, ensuring compliance with company policies and legal regulations, and managing a team of claims adjusters or examiners. Claims Managers work to ensure claims are handled efficiently and fairly, often acting as a point of escalation for complex or disputed cases. They also analyze data to improve claims processes and mitigate risk. Effective communication and leadership skills are essential in this role.
More about Claims Manager jobs
What are the most commonly searched types of Claims jobs in Springfield, MA? The most popular types of Claims jobs in Springfield, MA are:
What are popular job titles related to Claims Manager jobs in Springfield, MA? For Claims Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Claims Manager jobs in Springfield, MA look for? The top searched job categories for Claims Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Claims Manager jobs? Cities near Springfield, MA with the most Claims Manager job openings:
Claims Manager jobs near you
Infographic showing various Claims Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 78% In-person, and 22% Hybrid job distribution, with an average salary of $87,549 per year, or $42.1 per hour.

Senior Workers Compensation Claims Adjuster - CT

Gallagher

East Hartford, CT • Remote

$65K - $84K/yr

Full-time

Re-posted 10 days ago

Arthur J. Gallagher & Co. rating

7.7

Company rating: 7.7 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

201st of 303 rated insurance

Job description

Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Role specifics:

  • Claims Background: Workers compensation indemnity, lost time claims
  • Jurisdictions experience: CT
  • Active Adjusters’ Licenses: CT
  • Location: This role is eligible for fully remote work

How you'll make an impact
  • Apply claims management experience to execute decision-making to analyze claims exposure, plan the proper course of action, and appropriately resolve claims
  • Interact extensively with various parties involved in the claim process to ensure effective communication and resolution
  • Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process
  • Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements
  • Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file

About You

As a key member of our experienced Claims Adjuster team, you will:

  • Investigate, evaluate, and resolve complex indemnity/lost time workers compensation claims applying your analytical skills to make informed decisions and bring claims to resolution
  • Work in partnership with our clients to deliver innovative solutions and enhance the claims management process
  • Think critically, solve problems, plan, and prioritize tasks to optimally serve clients and claimants

REQUIRED QUALIFICATIONS:

  • High School Diploma
  • Minimum of 5 years related claims experience
  • Appropriately licensed and/or certified in all states in which claims are being handled
  • Knowledge of accepted industry standards and practices
  • Computer experience with related claims and business software

DESIRED:

  • Bachelor's Degree

 

#LI-KQ1

#LI-Remote

#WorkersComp


Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

  • Competitive compensation
  • Comprehensive benefits programs designed to support your well-being 
  • Career development opportunities and ongoing learning 
  • A collaborative, people-first culture with accessible leadership 
  • The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Qualifications:

As a key member of our experienced Claims Adjuster team, you will:

  • Investigate, evaluate, and resolve complex indemnity/lost time workers compensation claims applying your analytical skills to make informed decisions and bring claims to resolution
  • Work in partnership with our clients to deliver innovative solutions and enhance the claims management process
  • Think critically, solve problems, plan, and prioritize tasks to optimally serve clients and claimants

REQUIRED QUALIFICATIONS:

  • High School Diploma
  • Minimum of 5 years related claims experience
  • Appropriately licensed and/or certified in all states in which claims are being handled
  • Knowledge of accepted industry standards and practices
  • Computer experience with related claims and business software

DESIRED:

  • Bachelor's Degree

 

#LI-KQ1

#LI-Remote

#WorkersComp

Education:UNAVAILABLEEmployment Type: FULL_TIME

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