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Claims Manager Jobs in Rochester, MA (NOW HIRING)

Citizens Bank

Fraud Operations Manager

Riverside, RI · On-site

Citizens Fraud & Claims Operations is seeking a seasoned leader to own the end-to-end chargeback ... Manage the full dispute lifecycle from first chargeback through representment review, pre ...

Citizens

Fraud Operations Manager

Riverside, RI

Description Citizens Fraud & Claims Operations is seeking a seasoned leader to own the end-to-end ... Manage the full dispute lifecycle from first chargeback through representment review, pre ...

Citizens

Fraud Operations Manager

Riverside, RI · On-site

Description Citizens Fraud & Claims Operations is seeking a seasoned leader to own the end-to-end ... Manage the full dispute lifecycle from first chargeback through representment review, pre ...

Citizens

Fraud Operations Manager

Riverside, RI

Citizens Fraud & Claims Operations is seeking a seasoned leader to own the end-to-end chargeback ... Manage the full dispute lifecycle from first chargeback through representment review, pre ...

MG+M The Law Firm

Claims Monitoring Counsel

Providence, RI · On-site

$120K - $190K/yr

The Consulting Group provides risk management and claims monitoring services and strategic advice to architects and engineers and their professional liability insurers. The Consulting Group is at the ...

Brown University Health

Claims Follow Up Rep

Providence, RI · On-site +1

$19.97 - $32.96/hr

SUMMARY Under general supervision of the PFS Supervisor of Claims Follow-up and Denials, performs ... Manager will approve work arrangements. MINIMUM QUALIFICATIONS BASIC KNOWLEDGE Equivalent to a high ...

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Showing results 1-20

All JobsClaims JobsClaims Manager JobsClaims Manager Jobs in Rochester, MA

Claims Manager information

See Rochester, MA salary details

$36K

$90.3K

$142.9K

How much do claims manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for claims manager in Rochester, MA is $90,323.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,900.00 and $107,900.00 per year, depending on experience, location, and employer.

What is the difference between Claims Manager vs Claims Adjuster?

AspectClaims ManagerClaims Adjuster
CredentialsTypically requires a bachelor’s degree, industry certifications (e.g., CPCU), and management experienceUsually requires a high school diploma or bachelor’s degree, with certifications like AIC or CPCU preferred
Work EnvironmentOversees claims departments, manages teams, and develops policies within insurance companiesEvaluates individual claims, investigates damages, and determines settlement amounts
Employer & Industry UsageCommonly employed in insurance companies, handling claims processes and team managementFound in insurance firms, adjusting claims directly with policyholders and providers

In summary, Claims Managers oversee the claims process and manage teams, requiring leadership skills and industry certifications. Claims Adjusters focus on evaluating individual claims, investigating damages, and determining payouts. Both roles are essential in the insurance industry but differ in scope and responsibilities.

What jobs in the US pay 300,000 a year?

Claims managers in the insurance industry can earn $300,000 or more annually, especially with extensive experience, advanced certifications, and leadership responsibilities. High-level executive roles such as chief claims officer or senior insurance executives also typically reach or exceed this salary level. These positions often require strong analytical skills, industry knowledge, and management expertise.

Which claim adjusters make the most money?

Senior claims adjusters, especially those handling complex or high-value claims such as property or commercial claims, tend to earn the highest salaries in the claims adjusting field. Adjusters with specialized certifications, extensive experience, or who work for large insurance companies also typically earn more. Expertise in negotiation and claims management tools can further increase earning potential.

Is claims adjuster stressful?

A claims manager often finds the role stressful due to handling complex claims, meeting deadlines, and managing customer expectations. The job requires strong organizational skills and the ability to work under pressure, especially during high claim volumes or difficult cases.

What is the role of a claims manager?

A claims manager oversees the processing and settlement of insurance claims, ensuring accuracy and compliance with company policies. They evaluate claim validity, coordinate with adjusters and clients, and may use claims management software to streamline operations.

How does a Claims Manager typically balance the demands of high case volumes with ensuring thorough and accurate claim assessments?

Claims Managers often face the challenge of managing a large number of claims while maintaining quality and compliance. To address this, they implement efficient workflows, delegate tasks among team members, and use claims management software to automate routine processes. Regular team meetings and performance tracking help ensure that each claim is processed accurately and within regulatory timelines. Strong organizational skills and effective communication are key to balancing these demands and supporting both claimants and internal stakeholders.

What are the key skills and qualifications needed to thrive as a Claims Manager, and why are they important?

To thrive as a Claims Manager, you need expertise in insurance policies, risk assessment, and claims processing, usually supported by a degree in business, finance, or a related field. Familiarity with claims management software, regulatory compliance tools, and industry certifications such as AIC (Associate in Claims) is typically required. Strong analytical thinking, negotiation skills, and effective communication help you manage complex cases and lead teams successfully. These skills and qualities are vital for ensuring accurate claims resolution, minimizing financial loss, and maintaining client trust.

What does a Claims Manager do?

A Claims Manager oversees the processing and resolution of insurance claims within an organization. Their responsibilities include evaluating claims, ensuring compliance with company policies and legal regulations, and managing a team of claims adjusters or examiners. Claims Managers work to ensure claims are handled efficiently and fairly, often acting as a point of escalation for complex or disputed cases. They also analyze data to improve claims processes and mitigate risk. Effective communication and leadership skills are essential in this role.
More about Claims Manager jobs
What cities near Rochester, MA are hiring for Claims Manager jobs? Cities near Rochester, MA with the most Claims Manager job openings:
Claims Manager jobs near you
Infographic showing various Claims Manager job openings in Rochester, MA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 81% In-person, 6% Hybrid, and 13% Remote job distribution, with an average salary of $90,323 per year, or $43.4 per hour.
Complex Claims Consultant-Hybrid

Complex Claims Consultant-Hybrid

Starkweather & Shepley Insurance Brokerage Inc.

East Providence, RI • On-site

Other

Posted 19 days ago

Job description

Description

Position Summary:

This individual will proactively manage and consult on the overall claims process with specifically identified clients. The assigned clients will be in the Tier 1 Category or other specific clients as decided by management. This individual will serve as the primary claims contact and see claims through to conclusion. This individual will support the claims staff by assisting with coverage analysis and disputing denied claims. This individual will meet with clients to review loss runs or visit large losses as needed. This position may also serve as adjuster for our TPA accounts which will require Medicare reporting. This individual will review contracts as they pertain to claims for the department and assist other associates with complex claim concerns and assist the manager with customer disputes or concerns.

This role strictly adheres to our Corporate Standards of Excellence and procedural guidelines spelled out in our Professional Procedure Manual.


Essential Job Functions:

  1. Function as main point of contact for client.  
  2. Address general questions, provide guidance on coverage and inform/educate clients on claims process.
  3. Take insured's first notice of loss, submit to appropriate carrier.
  4. Manage diary system for follow up on claims.
  5. Manage claim life cycle for all assigned claims / accounts.
  6. Work with Clients on providing appropriate services based on the Tiered System.
  7. Analyze, consult with and review loss runs with clients when requested.
  8. Visit large loss sites and client meetings as needed.
  9. Visit loss locations where a claim is in dispute to evaluate loss as needed.
  10. Review contracts like lease and vendor agreements.
  11. Serve as off hours Claims contact on a rotating basis.
  12. Serve as adjuster on TPA accounts and handle claims accordingly if needed.
  13. Maintain ImageRight files and document activity using claims management system.
  14. Serve as back up to Claims Manager as needed. 
  15. Function as main point of Claims contact for large clients.
  16. Work with producers on complicated coverage issues and claim scenarios for any client as requested.
  17. Assist Manager in resolving customer service concerns.
  18. Performs other duties as assigned.

Requirements

Skills and Abilities:

  1. Ability to read and analyze policy language for all lines of business.
  2. Superior customer service, negotiation and problem-solving skills.
  3. Superior verbal and written communication skills.
  4. Fluent in MS Office Products.  
  5. Ability to utilize various software and websites.  
  6. Excellent organizational skills and attention to detail.
  7. Follow through on all assigned tasks.
  8. Ability to absorb and retain knowledge.
  9. Ability to communicate clearly, to work well with others, and to manage time effectively.
  10. Willingness to continue with insurance education as needed for the position.

Education and Experience Requirements:

  1. Bachelor's degree required. 
  2. Master's degree preferred or insurance designation equivalent (i.e. CPCU or CIC).
  3. 10 years' experience handling claims.
  4. RI adjuster's license required.
  5. P&C Insurance Broker license preferred.



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