ZipRecruiter

Log In

1

Claims Manager Jobs in Rochester, MA (NOW HIRING)

MG+M The Law Firm

Claims Monitoring Counsel

Providence, RI · On-site

$120K - $190K/yr

The Consulting Group provides risk management and claims monitoring services and strategic advice to architects and engineers and their professional liability insurers. The Consulting Group is at the ...

Brown University Health

Claims Follow Up Rep

Providence, RI · On-site +1

$19.97 - $32.96/hr

SUMMARY Under general supervision of the PFS Supervisor of Claims Follow-up and Denials, performs ... Manager will approve work arrangements. MINIMUM QUALIFICATIONS BASIC KNOWLEDGE Equivalent to a high ...

Brown University Health

Claims Follow Up Rep

Providence, RI · On-site +1

$19.97 - $32.96/hr

Under general supervision of the PFS Supervisor of Claims Follow-up and Denials, performs all ... Manager will approve work arrangements. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE: * Equivalent to a ...

next page

Showing results 1-20

All JobsClaims JobsClaims Manager JobsClaims Manager Jobs in Rochester, MA

Claims Manager information

See Rochester, MA salary details

$36K

$90.3K

$142.9K

How much do claims manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for claims manager in Rochester, MA is $90,323.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,900.00 and $107,900.00 per year, depending on experience, location, and employer.

How much do claims managers make in the US?

Claims managers in the US typically earn a median annual salary of around $80,000 to $100,000, with experienced professionals and those in senior roles earning higher. Salaries can vary based on location, industry, and level of experience, and many claims managers hold certifications such as the Chartered Property Casualty Underwriter (CPCU).

What is the difference between Claims Manager vs Claims Adjuster?

AspectClaims ManagerClaims Adjuster
CredentialsTypically requires a bachelor’s degree, industry certifications (e.g., CPCU), and management experienceUsually requires a high school diploma or bachelor’s degree, with certifications like AIC or CPCU preferred
Work EnvironmentOversees claims departments, manages teams, and develops policies within insurance companiesEvaluates individual claims, investigates damages, and determines settlement amounts
Employer & Industry UsageCommonly employed in insurance companies, handling claims processes and team managementFound in insurance firms, adjusting claims directly with policyholders and providers

In summary, Claims Managers oversee the claims process and manage teams, requiring leadership skills and industry certifications. Claims Adjusters focus on evaluating individual claims, investigating damages, and determining payouts. Both roles are essential in the insurance industry but differ in scope and responsibilities.

What is the role of a claims manager?

A claims manager oversees the processing and settlement of insurance claims, ensuring accuracy and compliance with policies. They evaluate claim validity, coordinate with adjusters and clients, and may use claims management software to streamline operations.

How does a claims manager balance high case volumes with thorough and accurate claim assessments?

Claims Managers often face the challenge of managing a large number of claims while maintaining quality and compliance. To address this, they implement efficient workflows, delegate tasks among team members, and use claims management software to automate routine processes. Regular team meetings and performance tracking help ensure that each claim is processed accurately and within regulatory timelines. Strong organizational skills and effective communication are key to balancing these demands and supporting both claimants and internal stakeholders.

What skills and qualifications are needed to be a claims manager?

To thrive as a Claims Manager, you need expertise in insurance policies, risk assessment, and claims processing, usually supported by a degree in business, finance, or a related field. Familiarity with claims management software, regulatory compliance tools, and industry certifications such as AIC (Associate in Claims) is typically required. Strong analytical thinking, negotiation skills, and effective communication help you manage complex cases and lead teams successfully. These skills and qualities are vital for ensuring accurate claims resolution, minimizing financial loss, and maintaining client trust.

What does a claims manager do?

A Claims Manager oversees the processing and resolution of insurance claims within an organization. Their responsibilities include evaluating claims, ensuring compliance with company policies and legal regulations, and managing a team of claims adjusters or examiners. Claims Managers work to ensure claims are handled efficiently and fairly, often acting as a point of escalation for complex or disputed cases. They also analyze data to improve claims processes and mitigate risk. Effective communication and leadership skills are essential in this role.
More about Claims Manager jobs
What cities near Rochester, MA are hiring for Claims Manager jobs? Cities near Rochester, MA with the most Claims Manager job openings:
Claims Manager jobs near you
Infographic showing various Claims Manager job openings in Rochester, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Hybrid job distribution, with an average salary of $90,323 per year, or $43.4 per hour.

Claims Unit Manager

ACSC Management Services Inc

Providence, RI • Remote

$120K - $160K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

Claims Unit Manager

Job Summary


This management leadership position is typically responsible for managing four to ten Claims Teams, or it can manage specialized functions within the Claims business unit. The primary functions include effective loss and expense management, employee development and succession planning, training, staffing, performance measurements and continuous improvement. Another critical function is to facilitate unit level strategies to support claims initiatives. The position also ensures compliance with all regulatory and statutory requirements as well as company technical and customer service Best Practices.
Job Duties

  • Ensure all claims within the unit meet or exceed quality and regulatory requirements. Regularly review appropriate claim files for quality and monitor results of all audits, performance reports and customer survey data. Ensure corrective actions are taken to correct deficiencies.

  • Recruit and develop people to accomplish #1. Effectively oversee/participate with management team in employee recruitment to ensure appropriate staffing. Identify and implement staff development and training needed to support an effective succession plan. Perform timely and responsive employee coaching and performance counseling.

  • Provide opportunities, support professional growth and expand staff responsibilities. Delegate authority to appropriate levels. Capitalize on capabilities of all employees and ensure decisions correlate with corporate and Claim Division goals.

  • Communicate corporate, unit, and team goals with direct reports. Monitor and reinforce behavior that furthers technical and customer service performance expectations. Continuously seek innovative approaches to address organizational issues.

  • Ensure effective communication by the unit management team with internal and external customers. Communicate and interact with a variety of individuals to address customer service issues in a prompt and professional manner

  • Prepare reports and statistical data on behalf of department regarding performance, cost, staffing, and resource allocation. Attend meetings, both intra and inter-department, to evaluate work product, case management system and overall administrative projects

  • Participate in committees and projects designed to enhance the organization’s goals and objectives.


Qualifications

  • Bachelors Equivalent combination of education and experience Preferred

  • 7-9 years Claims handling and/or operations. Required

  • 4-6 years Management/Supervisory Preferred

  • Advanced organizational and planning skills required.

  • Advanced oral and written communication skills required.

  • Advance interpersonal skills necessary

  • Ability to effectively lead change.

  • Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required

  • Chartered Property Casualty Underwriter - Insurance Institute of America Required


Travel Requirements

  • Occasional travel to off-site business meetings or conferences.

The starting pay range for this position is:

$120,500.00 - $160,800.00

Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits:
•    Health coverage for medical, dental, vision

•    401(K) saving plans with company match AND Pension    

•    Tuition assistance

•    Floating holidays and PTO for community volunteer programs

•    Paid parental leave

•    Wellness programs

•    Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

Apply