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Claims Director Jobs in Riverside, CA (NOW HIRING)

You'll report to the Senior Director, Customer Relations and work onsite from our Santa Ana, CA corporate office headquarters. What You'll Do: * Lead day-to-day operations of the Claims team; set ...

You'll report to the Senior Director, Customer Relations and work onsite from our Santa Ana, CA corporate office headquarters. What You'll Do: * Lead daytoday operations of the Claims team; set ...

Direct claims assistants to facilitate adjuster assignments as required. This includes directing clerical staff in duties such as copying documents, scheduling medical appointments for injured ...

Senior Claims Adjuster

Ontario, CA ยท On-site

$85K - $95K/yr

Direct claims assistants to facilitate adjuster assignments as required. This includes directing clerical staff in duties such as copying documents, scheduling medical appointments for injured ...

Senior Claims Adjuster

Ontario, CA ยท On-site

$85K - $95K/yr

Direct claims assistants to facilitate adjuster assignments as required. This includes directing clerical staff in duties such as copying documents, scheduling medical appointments for injured ...

Senior Claims Specialist

Orange, CA ยท On-site

$110K - $130K/yr

Assign, direct, and coordinate with defense counsel in compliance with internal claims guidelines * Investigate and evaluate claims by: * Reviewing medical records * Interviewing involved parties

Senior Claims Examiner

Anaheim, CA ยท On-site

$69K - $89K/yr

Claims Manager / Director of Claims FLSA STATUS: Exempt COMPANY OVERVIEW Venbrook Claims Services is the claims business group of Venbrook Group, LLC, a holding company with subsidiaries engaged in ...

Senior Claims Examiner

Anaheim, CA ยท On-site

$69K - $89K/yr

Claims Manager / Director of Claims FLSA STATUS: Exempt COMPANY OVERVIEW Venbrook Claims Services is the claims business group of Venbrook Group, LLC, a holding company with subsidiaries engaged in ...

What We Do The Claims Coordinator provides administrative and clerical support to Claims Counsel ... First American reasonably believes that a criminal history may have a direct, adverse and negative ...

Claims Specialist Lead

Irvine, CA ยท Hybrid

$42.69 - $56.73/hr

Ability to direct the use of discovery tools such as interrogatories, depositions and production of document * 3 years of Casualty and Litigation claims handling experience Compensation * Based on ...

Claims Specialist Lead

Riverside, CA ยท Hybrid

$42.69 - $56.73/hr

Ability to direct the use of discovery tools such as interrogatories, depositions and production of document * 3 years of Casualty and Litigation claims handling experience Compensation * Based on ...

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Showing results 1-20

Claims Director information

See Riverside, CA salary details

$87.1K

$132.4K

$185.7K

How much do claims director jobs pay per year?

As of Jul 17, 2026, the average yearly pay for claims director in Riverside, CA is $132,369.00, according to ZipRecruiter salary data. Most workers in this role earn between $110,100.00 and $147,100.00 per year, depending on experience, location, and employer.

How does a Claims Director typically collaborate with other departments to resolve complex claims issues?

A Claims Director often works closely with legal, underwriting, risk management, and customer service teams to resolve complex claims. This collaboration ensures that claims are handled efficiently, comply with regulatory requirements, and align with company policy. The Claims Director may lead cross-functional meetings, provide strategic input, and coordinate investigations, especially on high-value or disputed claims. Effective communication and teamwork are essential to balance the interests of the company and the policyholder while mitigating risk.

What are the key skills and qualifications needed to thrive as a Claims Director, and why are they important?

To thrive as a Claims Director, you need extensive experience in claims management, strong analytical abilities, and typically a bachelor's degree in business, insurance, or a related field. Familiarity with claims processing software, regulatory compliance systems, and often industry certifications such as CPCU or AIC are important. Leadership, strategic thinking, and excellent communication skills set outstanding Claims Directors apart. These competencies are crucial for ensuring efficient claims operations, regulatory adherence, and effective team management within insurance organizations.

What Does a Claims Director Do?

A claims director oversees the daily and long-term operations of an insurance claims department. In this career, you guide the department, establishing uniform policies on insurance coverage and claims for a variety of situations, such as personal injuries, property damage, or casualty loss, based on appraisal information and verification of claims by other insurance specialists. Although your duties and responsibilities are mostly in a managerial capacity, you may advise subordinates or take over claims that are particularly complex. You also represent the department and company and ensure that customers receive excellent service.

What are Claims Directors?

Claims Directors are senior professionals responsible for overseeing the claims department within an insurance company or similar organization. They develop and implement policies, manage claims staff, and ensure that claims are processed efficiently and in compliance with regulations. Their role includes analyzing claim trends, handling complex or escalated cases, and working to minimize company risk. Claims Directors also collaborate with other departments to improve customer satisfaction and operational effectiveness.
What are the most commonly searched types of Claims jobs in Riverside, CA? The most popular types of Claims jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Claims Director jobs? Cities near Riverside, CA with the most Claims Director job openings:
Infographic showing various Claims Director job openings in Riverside, CA as of July 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $132,369 per year, or $63.6 per hour.
Complex Claim Director (Financial Lines - Public D&O)

Complex Claim Director (Financial Lines - Public D&O)

Cna

Irvine, CA โ€ข On-site

Full-time

This job post hasย expired 1 day ago.ย Applications are no longer accepted.


Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there.At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

This is a unique opportunity to lead a team handling some of the most sophisticated, high-exposure, and strategically important claims in the Financial Lines industry. As Complex Claims Director, you will influence claim outcomes, guide multimillion-dollar reserving and settlement decisions, partner with senior leaders across the organization, and develop exceptional talent while helping drive the success of a market-leading business.

JOB DESCRIPTION:

Job Description Summary

The Complex Claims Director is a pivotal leadership role within CNA's Financial Lines organization. This position leads a team of highly skilled claims professionals responsible for the management of complex Financial Institutions E&O claims involving Banking Institutions, Investment Advisors and Asset Managers, Private Equity firms, Insurance Companies, and Reps and Warranties exposures.

The successful candidate will combine technical excellence, business acumen, and inspiring leadership to navigate challenging coverage, liability, and litigation issues while driving exceptional outcomes for customers and the organization. In addition to overseeing a sophisticated portfolio of claims, the Complex Claims Director will play a key role in shaping strategy, influencing significant business decisions, building organizational capability, and driving operational excellence across a critical segment of the Financial Lines business.

This role offers a unique opportunity to make a lasting impact-leading through complexity, mentoring future leaders, and helping define best-in-class claim handling practices in an evolving and dynamic marketplace.

Essential Duties & Responsibilities:

Performs a combination of duties in accordance with departmental guidelines:

Leads, develops, and inspires a team of highly skilled claims professionals handling complex, high-severity Financial Institutions E&O claims, fostering technical excellence, strong decision-making, and a culture of accountability and collaboration.

Drives superior claim outcomes by overseeing claim strategies, reserving, litigation management, settlement authority recommendations, and resolution planning across a sophisticated portfolio of Financial Institutions E&O matters.

Contributes to organizational profitability by driving productivity, managing expenses, ensuring appropriate use of vendors, overseeing claim resolution strategies, and ensuring quality and customer service standards are met or exceeded.

Ensures customer satisfaction by holding teams accountable for delivering high-quality, timely claim service, identifying service opportunities, and implementing initiatives, processes, and training that enhance the customer experience.

Ensures claim handling excellence through active file engagement, quality oversight, performance monitoring, coaching, and development of technical capabilities across the team.

Leverages data analytics and operational metrics to identify trends, evaluate performance, improve outcomes, and drive continuous operational effectiveness.

Manages department and claim expenses through disciplined financial stewardship, productivity management, effective resource utilization, and a focus on efficiency and quality.

Builds and strengthens strategic relationships across Claims, Underwriting, Actuarial, Legal, Reinsurance, and external stakeholders to achieve favorable outcomes on complex matters and advance business objectives.

Effectively communicates and shares timely information through team meetings, one-on-one coaching sessions, leadership communications, and development initiatives that foster employee engagement and growth.

Partners with senior leadership to shape claims strategy, influence business decisions, implement key initiatives, and reinforce organizational priorities and objectives.

Develops and advances talent through coaching, mentoring, succession planning, and performance management, helping build the next generation of Financial Lines claim leaders.

Ensures compliance with applicable regulatory requirements, company guidelines, and industry best practices while remaining current on emerging legal, regulatory, and market trends affecting Financial Institutions E&O exposures.

May participate in special projects and enterprise initiatives.

Reporting Relationship

Typically AVP or above

Skills, Knowledge & Abilities

  • Thorough knowledge of the insurance industry and the organization's products, policies and procedures.

  • Ability to effectively recruit, lead, coach, develop and retain talented claim professionals and/or managers.

  • Advanced technical expertise in Financial Institutions E&O, business management acumen, investigation and claims resolution experience, and expert knowledge of claims principles, practices and procedures.

  • Ability to solve complex issues with a sense of urgency; effectively identifies and manages available resources to make informed decisions.

  • Ability to effectively interact and collaborate with all levels of CNA's internal and external business partners.

  • Excellent communication skills and customer service experience, with demonstrated ability to succinctly present to senior management.

  • Demonstrated knowledge and understanding of when and how to extract insights from metrics to make informed business decisions.

  • Ability to creatively and effectively manage through ambiguous and challenging business problems, lead through change, and take appropriate levels of risk.

  • Adaptable and able to effectively lead through change.

  • Knowledge of Microsoft Office Suite and other business-related software.

  • Ability to model CNA's leadership behaviors.

Education & Experience:

  • Bachelor's degree with Master's preferred or equivalent experience.

  • Typically a minimum of ten years of related work experience, with three years of management experience preferred.

  • Applicable certifications or professional designations preferred.

#LI-CP1

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In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $97,000 to $189,000 annually.Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visitcnabenefits.com.


CNAutilizesAI-enabled technology during the recruiting process. For more information, please visitourcareers page.


CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contactleaveadministration@cna.com