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Claims Associate Jobs in Rochester, NY (NOW HIRING)

Progressive

Auto Damage Claims Adjuster

Rochester, NY

$67K - $81K/yr

As an auto damage claims adjuster , you'll serve as Progressive's point of contact with customers ... OR} Associate's degree and a minimum of three years relevant work experience with one year ...

Progressive

Auto Damage Claims Adjuster

Canandaigua, NY · On-site

$67K - $81K/yr

As an auto damage claims adjuster , you'll serve as Progressive's point of contact with customers ... OR} Associate's degree and a minimum of three years relevant work experience with one year ...

Progressive

Claims Adjuster Trainee

Rochester, NY · Hybrid

$60K - $63K/yr

Two years work experience and an associate degree Schedule : During onboarding, Monday - Friday 8:30 AM - 5:30 PM. After training, Monday - Friday 8:00 AM - 5:00 PM or 9:00 AM - 6:00 PM, depending on ...

Erie Insurance

Liability Specialist

Rochester, NY · On-site

$63K - $100K/yr

Associate degree and three years of claims related experience required; or * Bachelor's degree and one year of claims related experience required. Additional Experience * Working knowledge of ...

Erie Insurance

Liability Specialist

Rochester, NY · On-site

$63K - $100K/yr

Associate degree and three years of claims related experience required; or * Bachelor's degree and one year of claims related experience required. Additional Experience * Working knowledge of ...

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All JobsClaims Associate JobsClaims Associate Jobs in Rochester, NY

Claims Associate information

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How much do claims associate jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for claims associate in Rochester, NY is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.79 per hour, depending on experience, location, and employer.

What does a claims associate do?

A claims associate handles claims for an insurance company. As a claims associate, your job duties may include reviewing a customer’s insurance coverage and interviewing those who have filed a claim. Your job is to ensure that a claim is processed correctly, so the customer receives the financial payout to which they are entitled. In this career, you usually work in an office, but you may need to travel to gather information about the claim. There are positions in every insurance industry so that you may work in anything from auto to life insurance. This position requires excellent research and interpersonal skills, and experience in customer service is a plus. Additional qualifications may include an associate degree.

What does a claims associate do?

A Claims Associate is responsible for reviewing, processing, and managing insurance claims submitted by policyholders. Their duties include verifying information, evaluating the validity of claims, and ensuring all necessary documentation is complete. They often communicate with customers, healthcare providers, or other parties to gather additional information and resolve any issues. Claims Associates play a crucial role in ensuring claims are processed accurately and efficiently according to company policies and regulatory guidelines.

What are the key skills and qualifications needed to thrive as a claims associate?

To thrive as a Claims Associate, you need a solid understanding of insurance policies, attention to detail, and basic analytical skills, usually supported by a high school diploma or equivalent. Familiarity with claims management systems, CRM software, and sometimes industry certifications like AIC (Associate in Claims) are commonly required. Strong communication, problem-solving, and customer service abilities set top performers apart. These skills are essential for accurately processing claims, ensuring compliance, and providing a positive experience for clients and policyholders.

What are some common challenges a claims associate may face, and how can they effectively handle them?

Claims Associates often encounter challenges such as managing a high volume of claims, navigating complex policy details, and communicating with clients who may be experiencing stress or frustration. Effectively handling these situations requires strong organizational skills, attention to detail, and clear, empathetic communication. Many Claims Associates find success by proactively prioritizing tasks, seeking guidance from senior team members when needed, and utilizing available technology to streamline documentation and follow-ups.

What is the difference between Claims Associate vs Claims Examiner?

AspectClaims AssociateClaims Examiner
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance-related certificationsHigh school diploma; insurance certifications like CPCU or similar beneficial
Work EnvironmentOffice setting, interacting with customers and internal teamsOffice setting, reviewing claims and documentation
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, adjusting departments
Common Search & ComparisonClaims Associate vs Claims Examiner

The main difference between a Claims Associate and a Claims Examiner lies in their responsibilities. Claims Associates typically handle initial customer interactions and basic claim processing, while Claims Examiners review and assess claims in detail, often making determinations on claim validity. Both roles require similar credentials and work in comparable environments, but Claims Examiners usually have more specialized knowledge and decision-making authority.

Is being a claims associate hard?

Claims associates handle insurance claims processing, which requires attention to detail, strong communication skills, and knowledge of insurance policies. The job can be challenging due to the need for accuracy, meeting deadlines, and managing complex cases, but it is generally manageable with proper training and experience.

What is a claims associate in claims?

A claims associate is a professional who reviews, processes, and manages insurance claims to determine coverage and settlement amounts. They often work with claim documentation, use claims management software, and ensure compliance with company policies and industry regulations.
More about Claims Associate jobs

What are the most commonly searched types of Claims jobs in Rochester, NY?

The most popular types of Claims jobs in Rochester, NY are:

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For Claims Associate jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Claims Associate jobs in Rochester, NY look for?

The top searched job categories for Claims Associate jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Claims Associate jobs?

Cities near Rochester, NY with the most Claims Associate job openings:

Claims Associate jobs near you
Infographic showing various Claims Associate job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $43,071 per year, or $20.7 per hour.

SIU Claims Investigator

Lemieux & Associates LLC

Rochester, NY • On-site

$25 - $32/hr

Full-time, Part-time

Medical, Dental, Retirement, PTO

Posted 5 days ago

Job description

Come grow with us! Lemieux & Associates, a national leader in the investigative industry, is seeking experienced SIU/Claims Investigators in the Rochester or surrounding area. This is a part-time position to start with the ability to turn into a full-time position for the right individual. The owners are entrepreneurial, experienced, field investigators, each with over 25 years of experience. We understand the job and never forgot our roots in the field. We are dedicated professionals with a motivational management style with proven ability to recruit, develop and direct highly successful teams that consistently excel.Requirements:You must have complex SIU/Claims experience and reside in the Rochester or surrounding area. If you do not have SIU/Claims experience, please do not apply because we can't hire you.ResponsibilitiesProvide detailed accurate reportsObtain written and recorded statementsPerform scene investigationsAbility to accurately photograph evidence i.e., accident scenes, vehicle damage, etc.Skills/ExperienceExperience conducting complex SIU/Claims cases is a must.Experience conducting surveillance as a Private Investigator is preferred but not required.Bi-lingual is a plusAssociates/Bachelor, Degree in Criminal Justice or Related Field is a plusNotary license is a plusAbility and willingness to travel as necessaryFlexibility to work varied/irregular hours and daysStrong computer and Internet skillsPossess a valid state-issued driver's licensePossess a reliable vehicle, digital camera and computer with Windows Operating System, Microsoft Word and Internet connectionMust have the personal pride to get your work product in on timeCompetitive starting payTravel time compensationReport writing compensationFT positions are offered the following benefits: Medical, Dental, 401K, Paid Vacation and Paid HolidaysPay Rate: $25-$32