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Claims Associate Jobs in Dothan, AL (NOW HIRING)

Abbott

Accounts Receivable Associate

Greenwood, FL · On-site

$17.25 - $22.25/hr

Accounts Receivable Associate Location: Lake Mary, FL Duration: 12 Months 100% Onsite The Medical ... Core Competencies Insurance & Claims Expertise * Demonstrates working to advanced knowledge ...

Abbott

Accounts Receivable Associate

Greenwood, FL · On-site

$17.25 - $22.25/hr

Execute daily collections tasks including follow-up on unpaid claims and resolution of denials ... Associate's or Bachelor's degree preferred. Equivalent combination of education and experience ...

Walmart

Master Plumber, Facility Services

Dothan, AL · On-site

... associates. Conducts training on proper plumbing techniques, code requirements, and safety ... Submits warranty claims. Complies with Occupational Safety and Health Administration (OSHA) and ...

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Claims Associate information

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$12

$19

$27

How much do claims associate jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for claims associate in Dothan, AL is $19.08, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $20.96 per hour, depending on experience, location, and employer.

What does a claims associate do?

A claims associate handles claims for an insurance company. As a claims associate, your job duties may include reviewing a customer’s insurance coverage and interviewing those who have filed a claim. Your job is to ensure that a claim is processed correctly, so the customer receives the financial payout to which they are entitled. In this career, you usually work in an office, but you may need to travel to gather information about the claim. There are positions in every insurance industry so that you may work in anything from auto to life insurance. This position requires excellent research and interpersonal skills, and experience in customer service is a plus. Additional qualifications may include an associate degree.

What does a claims associate do?

A Claims Associate is responsible for reviewing, processing, and managing insurance claims submitted by policyholders. Their duties include verifying information, evaluating the validity of claims, and ensuring all necessary documentation is complete. They often communicate with customers, healthcare providers, or other parties to gather additional information and resolve any issues. Claims Associates play a crucial role in ensuring claims are processed accurately and efficiently according to company policies and regulatory guidelines.

What are the key skills and qualifications needed to thrive as a claims associate?

To thrive as a Claims Associate, you need a solid understanding of insurance policies, attention to detail, and basic analytical skills, usually supported by a high school diploma or equivalent. Familiarity with claims management systems, CRM software, and sometimes industry certifications like AIC (Associate in Claims) are commonly required. Strong communication, problem-solving, and customer service abilities set top performers apart. These skills are essential for accurately processing claims, ensuring compliance, and providing a positive experience for clients and policyholders.

What are some common challenges a claims associate may face, and how can they effectively handle them?

Claims Associates often encounter challenges such as managing a high volume of claims, navigating complex policy details, and communicating with clients who may be experiencing stress or frustration. Effectively handling these situations requires strong organizational skills, attention to detail, and clear, empathetic communication. Many Claims Associates find success by proactively prioritizing tasks, seeking guidance from senior team members when needed, and utilizing available technology to streamline documentation and follow-ups.

What is the difference between Claims Associate vs Claims Examiner?

AspectClaims AssociateClaims Examiner
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance-related certificationsHigh school diploma; insurance certifications like CPCU or similar beneficial
Work EnvironmentOffice setting, interacting with customers and internal teamsOffice setting, reviewing claims and documentation
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, adjusting departments
Common Search & ComparisonClaims Associate vs Claims Examiner

The main difference between a Claims Associate and a Claims Examiner lies in their responsibilities. Claims Associates typically handle initial customer interactions and basic claim processing, while Claims Examiners review and assess claims in detail, often making determinations on claim validity. Both roles require similar credentials and work in comparable environments, but Claims Examiners usually have more specialized knowledge and decision-making authority.

Is being a claims associate hard?

Claims associates handle insurance claims processing, which requires attention to detail, strong communication skills, and knowledge of insurance policies. The job can be challenging due to the need for accuracy, meeting deadlines, and managing complex cases, but it is generally manageable with proper training and experience.

What is a claims associate in claims?

A claims associate is a professional who reviews, processes, and manages insurance claims to determine coverage and settlement amounts. They often work with claim documentation, use claims management software, and ensure compliance with company policies and industry regulations.
More about Claims Associate jobs

What are the most commonly searched types of Claims jobs in Dothan, AL?

The most popular types of Claims jobs in Dothan, AL are:

What job categories do people searching Claims Associate jobs in Dothan, AL look for?

The top searched job categories for Claims Associate jobs in Dothan, AL are:

What cities near Dothan, AL are hiring for Claims Associate jobs?

Cities near Dothan, AL with the most Claims Associate job openings:

Claims Associate jobs near you
Infographic showing various Claims Associate job openings in Dothan, AL as of July 2026, with employment types broken down into 68% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,685 per year, or $19.1 per hour.

Accounts Receivable Associate

Abbott

Greenwood, FL • On-site

$17.25 - $22.25/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 25 days ago

Abbott rating

7.8

Company rating: 7.8 out of 10

Based on 138 frontline employees who took The Breakroom Quiz

170th of 544 rated manufacturers

Job description

Title: Accounts Receivable Associate
Location: Lake Mary, FL
Duration: 12 Months
100% Onsite
The Medical Insurance Collector (Level I) is responsible for managing insurance follow-up, addressing denials, resolving account issues, and ensuring accurate reimbursement for the organization. The role serves as a critical point of coordination between payers, patients, and internal teams, contributing directly to Abbott's financial performance and customer experience. This job description is reviewed periodically and may be updated at management's discretion.
Core Competencies
Insurance & Claims Expertise
  • Demonstrates working to advanced knowledge (depending on level) of insurance follow-up practices, denial resolution, billing guidelines, and payer policies.
  • Accurately reviews, corrects, and escalates claims to secure proper reimbursement.
  • Applies root-cause analysis to identify trends and prevent recurring issues.

Analytical & Problem-Solving Skills
  • Investigates claim delays, denials, or underpayments using available tools and data.
  • Completes root cause analysis.
  • Interprets Explanation of Benefits (EOBs), Payment Remittances, and payer correspondence.
  • Escalates complex or unresolved issues appropriately.

Communication & Customer Service
  • Serves as a professional liaison between insurance companies, patients, and internal departments.
  • Responds to patient billing inquiries with clarity, courtesy, and professionalism.
  • Communicates claim status updates and required next steps effectively.

Relationship Management & Collaboration
  • Maintains strong working relationships with cross-functional teams (Billing, VOB, Customer Support, Intake, RCM Leadership).
  • Coordinates with teams to support company goals for Accounts Receivable Days, Aging Management, and Cash Collection targets.
  • Provides information that ensures alignment and continuity across the patient's financial experience.

Documentation & Compliance
  • Documents all account actions thoroughly, accurately, and in accordance with departmental policy.
  • Ensures compliance with regulatory requirements, payer rules, and internal quality standards.
  • Maintains confidentiality and protects patient information following HIPAA guidelines.

Productivity & Performance Management
  • Meets or exceeds productivity metrics, quality standards, and cycle-time expectations appropriate for level (I-III).
  • Prioritizes workload effectively to ensure timely follow-up and resolution.
  • Consistently contributes to department goals related to AR reduction, cash acceleration, and denial mitigation.

Professionalism & Adaptability
  • Handles inquiries, complaints, and complex account situations with professionalism.
  • Adapts to changing payer rules, workflow updates, and new technologies.
  • Participates in ongoing training and supports continuous process improvement.

Responsibilities
Collector Level I - Foundational
  • Understands basic insurance terminology and claim workflows.
  • Can review claims for simple errors (e.g., demographics, coverage status).
  • Identifies when a claim needs follow-up but requires guidance on next steps.
  • Demonstrates proficiency and accuracy in operating systems directly related to specific job function.
  • Follow work list prioritization of accounts as established by department policies and procedures.
  • Can identify discrepancies or missing information with supervision.
  • Uses provided tools to check claim status and document findings.
  • Escalates unresolved issues appropriately.
  • Handles payer and patient calls independently, including moderately complex situations.
  • Clearly explains patient balances, authorization impacts, and billing logic.
  • Escalates only advanced or sensitive issues.
  • Collaborates with peers and follows established workflows.
  • Understands the role of upstream and downstream teams.
  • Documents account activity clearly and accurately according to department standards.
  • Understands HIPAA compliance and confidentiality expectations.
  • Meets productivity targets with routine guidance.
  • Completes assigned follow-ups and queues consistently.
  • Shows willingness to develop skills.
  • Adapts to workflow updates with instruction.
  • Maintains professionalism in routine interactions.
  • Maintain compliance with all company policies and procedures.
  • Regular attendance and punctuality.
  • Perform any other functions as requested by management.

Summary of Level Expectations
Level I: Foundation building, learning core processes, resolving simple claims.
Key Results:
  • Accurately completes basic claim follow-ups within expected timeframes.
  • Resolves simple claim errors with minimal guidance.
  • Escalates unresolved or complex issues appropriately.
  • Identifies missing or incorrect account information.
  • Uses standard tools to verify claim status and document findings.
  • Follows structured escalation and troubleshooting steps.
  • Handles routine patient and payer inquiries professionally.
  • Follows scripts and communication guidelines accurately.
  • Escalates difficult calls appropriately.
  • Collaborates effectively with peers and follows established workflows.
  • Delivers accurate handoffs to downstream teams.
  • Maintains accurate and clear documentation for all account actions.
  • Meets compliance standards with some coaching.
  • Meets daily productivity and quality expectations.
  • Completes assigned queues consistently.
  • Adapts to new workflows with guidance.
  • Demonstrates professionalism in routine interactions.

BASIC QUALIFICATIONS | EDUCATION:
Level I - Medical Insurance Collector (Entry-Level / Foundational)
Education & Experience
  • High school diploma or equivalent required.
  • 0-1 year of experience in medical billing, insurance followup, customer service, or related healthcare administrative role.

Skills & Competencies
  • Basic understanding of health insurance terminology (copay, deductible, coinsurance, EOB).
  • Strong attention to detail and accuracy.
  • Ability to learn payer systems, billing workflows, and claims platforms.
  • Effective verbal and written communication skills.
  • Basic computer proficiency (Microsoft Office, EMR/RCM systems).
  • Ability to follow structured processes and escalate issues appropriately.

Additional Qualifications (Applies to All Levels)
  • Excellent organizational and time-management skills.
  • Ability to work in a fast-paced, metric-driven environment.
  • Commitment to professionalism, confidentiality, and HIPAA compliance.
  • Strong problem-solving ability and willingness to learn new processes.

Consultants Eligible Benefits Upon Waiting Period:
  • Medical and Prescription Drug Plans
  • Dental Plan
  • Vision Plan
  • Health Savings Account (for High-Deductible Health Plans)
  • Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
  • Supplemental Life Insurance
  • Short Term Disability (coverage varies by state)
  • Long Term Disability
  • Critical Illness, Hospital coverage, Accident Insurance
  • MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
  • 401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.
Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.
  • Published on 25 Aug 2026, 2:02 PM

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