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Claims Associate Jobs in Madison, AL (NOW HIRING)

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Claims Associate information

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$12

$18

$27

How much do claims associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for claims associate in Madison, AL is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.67 per hour, depending on experience, location, and employer.

What does a claims associate do?

A claims associate handles claims for an insurance company. As a claims associate, your job duties may include reviewing a customer’s insurance coverage and interviewing those who have filed a claim. Your job is to ensure that a claim is processed correctly, so the customer receives the financial payout to which they are entitled. In this career, you usually work in an office, but you may need to travel to gather information about the claim. There are positions in every insurance industry so that you may work in anything from auto to life insurance. This position requires excellent research and interpersonal skills, and experience in customer service is a plus. Additional qualifications may include an associate degree.

What does a claims associate do?

A Claims Associate is responsible for reviewing, processing, and managing insurance claims submitted by policyholders. Their duties include verifying information, evaluating the validity of claims, and ensuring all necessary documentation is complete. They often communicate with customers, healthcare providers, or other parties to gather additional information and resolve any issues. Claims Associates play a crucial role in ensuring claims are processed accurately and efficiently according to company policies and regulatory guidelines.

What are the key skills and qualifications needed to thrive as a claims associate?

To thrive as a Claims Associate, you need a solid understanding of insurance policies, attention to detail, and basic analytical skills, usually supported by a high school diploma or equivalent. Familiarity with claims management systems, CRM software, and sometimes industry certifications like AIC (Associate in Claims) are commonly required. Strong communication, problem-solving, and customer service abilities set top performers apart. These skills are essential for accurately processing claims, ensuring compliance, and providing a positive experience for clients and policyholders.

What are some common challenges a claims associate may face, and how can they effectively handle them?

Claims Associates often encounter challenges such as managing a high volume of claims, navigating complex policy details, and communicating with clients who may be experiencing stress or frustration. Effectively handling these situations requires strong organizational skills, attention to detail, and clear, empathetic communication. Many Claims Associates find success by proactively prioritizing tasks, seeking guidance from senior team members when needed, and utilizing available technology to streamline documentation and follow-ups.

What is the difference between Claims Associate vs Claims Examiner?

AspectClaims AssociateClaims Examiner
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance-related certificationsHigh school diploma; insurance certifications like CPCU or similar beneficial
Work EnvironmentOffice setting, interacting with customers and internal teamsOffice setting, reviewing claims and documentation
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, adjusting departments
Common Search & ComparisonClaims Associate vs Claims Examiner

The main difference between a Claims Associate and a Claims Examiner lies in their responsibilities. Claims Associates typically handle initial customer interactions and basic claim processing, while Claims Examiners review and assess claims in detail, often making determinations on claim validity. Both roles require similar credentials and work in comparable environments, but Claims Examiners usually have more specialized knowledge and decision-making authority.

Is being a claims associate hard?

Claims associates handle insurance claims processing, which requires attention to detail, strong communication skills, and knowledge of insurance policies. The job can be challenging due to the need for accuracy, meeting deadlines, and managing complex cases, but it is generally manageable with proper training and experience.

What is a claims associate in claims?

A claims associate is a professional who reviews, processes, and manages insurance claims to determine coverage and settlement amounts. They often work with claim documentation, use claims management software, and ensure compliance with company policies and industry regulations.
More about Claims Associate jobs

What are the most commonly searched types of Claims jobs in Madison, AL?

The most popular types of Claims jobs in Madison, AL are:

What are popular job titles related to Claims Associate jobs in Madison, AL?

For Claims Associate jobs in Madison, AL, the most frequently searched job titles are:

What job categories do people searching Claims Associate jobs in Madison, AL look for?

The top searched job categories for Claims Associate jobs in Madison, AL are:

What cities near Madison, AL are hiring for Claims Associate jobs?

Cities near Madison, AL with the most Claims Associate job openings:

Claims Associate jobs near you
Infographic showing various Claims Associate job openings in Madison, AL as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 29% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,112 per year, or $18.8 per hour.

Auto & HE Appraiser - 1099/Independent - Huntsville, AL

CCMS & Associates

Huntsville, AL • On-site

Contractor

Re-posted 19 days ago

Job description

CCMS & Associates is seeking experienced Auto & Heavy Equipment Appraisers to join our independent adjuster and appraiser roster. As a 1099 independent contractor, you will play a critical role in assessing damages, estimating repair costs, and delivering high-quality appraisals for auto and heavy equipment claims.
Job Responsibilities:

  • Conduct field inspections and appraisals of automobiles, commercial trucks, construction equipment, and specialty vehicles to assess damage.
  • (Inspection Only) Utilizing our ION Inspection application to document damages and securely submit photographic evidence. This streamlined, inspection-only process ensures efficiency, accuracy, and immediate reporting outputs.
  • May have the opportunity to prepare accurate, detailed estimates using industry-standard software (CCC One, Mitchell, Audatex, or comparable systems).
  • Evaluate repair costs, total loss assessments, and salvage values in compliance with carrier guidelines.
  • Communicate effectively with adjusters, insurers, and repair facilities to ensure seamless claims processing.
  • Maintain professional, customer-focused interactions with policyholders and industry partners.
  • Maintain an independent contractor status while meeting CCMS & Associates' quality standards.
  • Ensure timely submission of comprehensive reports, and maintain compliance with client and industry standards.
Qualifications:
  • Minimum of 1 year of experience in auto and/or heavy equipment appraisals.
  • Proficient in estimating software such as CCC One, Mitchell, Audatex, or equivalent.
  • Strong understanding of insurance policies, claim processes, and industry regulations.
  • Ability to work independently in the field with minimal supervision.
  • Reliable transportation, a valid driver’s license, and the ability to travel to inspection locations.
  • Strong written and verbal communication skills.
  • Tech-savvy with the ability to use digital tools for claim documentation and reporting.
Preferred Qualifications: (Not Required)
  • I-CAR, ASE, or other relevant industry certifications.
  • Experience appraising commercial trucks, construction, agricultural, and specialty equipment.
  • Background in mechanical failure assessments or diminished value claims.
  • Bilingual capabilities (Spanish is a plus).
Why Join CCMS & Associates?
  • Access to a diverse portfolio of claims from leading insurance carriers.
  • Competitive fee schedules and flexible workload.
  • Support from a dedicated claims management team.
  • Opportunity to work with an established leader in multi-line claims and appraisals.

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