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Claims Associate Jobs in Troy, AL (NOW HIRING)

bekco

Customer Service Representative

Elba, AL · On-site

$12.75 - $17.50/hr

... claims of shortages, damages, and overages with common carriers and vendors and file that ... Two-year associates degree from college or technical school; or three to six months related ...

bekco

Customer Service Representative

Elba, AL · On-site

$12.75 - $17.50/hr

... claims of shortages, damages, and overages with common carriers and vendors and file that ... Two-year associates degree from college or technical school; or three to six months related ...

bekco

Customer Service Representative

Elba, AL

$12.75 - $17.50/hr

... claims of shortages, damages, and overages with common carriers and vendors and file that ... Two-year associates degree from college or technical school; or three to six months related ...

Walmart

Master Plumber, Facility Services

Troy, AL · On-site

... associates. Conducts training on proper plumbing techniques, code requirements, and safety ... Submits warranty claims. Complies with Occupational Safety and Health Administration (OSHA) and ...

Walmart

Master Plumber, Facility Services

Troy, AL · On-site

$35 - $70/hr

... associates. Conducts training on proper plumbing techniques, code requirements, and safety ... Submits warranty claims. Complies with Occupational Safety and Health Administration (OSHA) and ...

Ben E. Keith

Customer Service Representative

Elba, AL · On-site

$12.75 - $17.50/hr

... claims of shortages, damages, and overages with common carriers and vendors and file that ... Two-year associates degree from college or technical school; or three to six months related ...

All JobsClaims Associate JobsClaims Associate Jobs in Troy, AL

Claims Associate information

See Troy, AL salary details

$12

$19

$28

How much do claims associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for claims associate in Troy, AL is $19.72, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.68 per hour, depending on experience, location, and employer.

What does a claims associate do?

A claims associate handles claims for an insurance company. As a claims associate, your job duties may include reviewing a customer’s insurance coverage and interviewing those who have filed a claim. Your job is to ensure that a claim is processed correctly, so the customer receives the financial payout to which they are entitled. In this career, you usually work in an office, but you may need to travel to gather information about the claim. There are positions in every insurance industry so that you may work in anything from auto to life insurance. This position requires excellent research and interpersonal skills, and experience in customer service is a plus. Additional qualifications may include an associate degree.

What is the difference between Claims Associate vs Claims Examiner?

AspectClaims AssociateClaims Examiner
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance-related certificationsHigh school diploma; insurance certifications like CPCU or similar beneficial
Work EnvironmentOffice setting, interacting with customers and internal teamsOffice setting, reviewing claims and documentation
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, adjusting departments
Common Search & ComparisonClaims Associate vs Claims Examiner

The main difference between a Claims Associate and a Claims Examiner lies in their responsibilities. Claims Associates typically handle initial customer interactions and basic claim processing, while Claims Examiners review and assess claims in detail, often making determinations on claim validity. Both roles require similar credentials and work in comparable environments, but Claims Examiners usually have more specialized knowledge and decision-making authority.

What are the key skills and qualifications needed to thrive as a claims associate?

To thrive as a Claims Associate, you need a solid understanding of insurance policies, attention to detail, and basic analytical skills, usually supported by a high school diploma or equivalent. Familiarity with claims management systems, CRM software, and sometimes industry certifications like AIC (Associate in Claims) are commonly required. Strong communication, problem-solving, and customer service abilities set top performers apart. These skills are essential for accurately processing claims, ensuring compliance, and providing a positive experience for clients and policyholders.

What does a claims associate do?

A Claims Associate is responsible for reviewing, processing, and managing insurance claims submitted by policyholders. Their duties include verifying information, evaluating the validity of claims, and ensuring all necessary documentation is complete. They often communicate with customers, healthcare providers, or other parties to gather additional information and resolve any issues. Claims Associates play a crucial role in ensuring claims are processed accurately and efficiently according to company policies and regulatory guidelines.

What are some common challenges a claims associate may face, and how can they effectively handle them?

Claims Associates often encounter challenges such as managing a high volume of claims, navigating complex policy details, and communicating with clients who may be experiencing stress or frustration. Effectively handling these situations requires strong organizational skills, attention to detail, and clear, empathetic communication. Many Claims Associates find success by proactively prioritizing tasks, seeking guidance from senior team members when needed, and utilizing available technology to streamline documentation and follow-ups.
More about Claims Associate jobs
What job categories do people searching Claims Associate jobs in Troy, AL look for? The top searched job categories for Claims Associate jobs in Troy, AL are:
What cities near Troy, AL are hiring for Claims Associate jobs? Cities near Troy, AL with the most Claims Associate job openings:
Claims Associate jobs near you
Infographic showing various Claims Associate job openings in Troy, AL as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,022 per year, or $19.7 per hour.

Account Associate - State Farm Agent Team Member

Bryant Smith - State Farm Agent

Troy, AL • On-site

$40K - $60K/yr

Full-time

Retirement, PTO

Re-posted 4 days ago

Job description

Benefits:
  • Simple IRA
  • License reimbursement
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development

ROLE DESCRIPTION:
As Account Associate - State Farm Agent Team Member for Bryant Smith - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:
  • Manage client accounts and update information in the database.
  • Assist clients with policy changes and inquiries.
  • Process insurance claims and follow up with clients on claim status.
  • Coordinate with underwriters to ensure timely policy issuance.
QUALIFICATIONS:
  • Strong organizational skills and attention to detail.
  • Excellent customer service and communication skills.
  • Previous experience in insurance or a related field preferred.