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Claims Assistant Jobs in Springfield, IL (NOW HIRING)

Acrisure LLC

Claims Assistant

Springfield, IL · On-site

$17 - $19/hr

The Claims Assistant II provides back-up in the entry of manual payments to the Claims Payable Analyst. * Other duties and projects as assigned. COMPETENCIES/QUALIFICATIONS * Professional telephone ...

Acrisure

Claims Assistant

Springfield, IL · On-site

$17 - $19/hr

The Claims Assistant II provides back-up in the entry of manual payments to the Claims Payable Analyst. * Other duties and projects as assigned. COMPETENCIES/QUALIFICATIONS * Professional telephone ...

Acrisure

Claims Assistant

Springfield, IL

$17 - $19/hr

The Claims Assistant II provides back-up in the entry of manual payments to the Claims Payable Analyst. * Other duties and projects as assigned. COMPETENCIES/QUALIFICATIONS * Professional telephone ...

Acrisure

Claims Specialist

Springfield, IL · On-site

$50K - $55K/yr

... * Assist with litigation management activities and coordination with defense counsel when ... Interest in learning claims handling and insurance operations * Ability to manage multiple ...

Acrisure

Claims Specialist

Springfield, IL

$50K - $55K/yr

... * Assist with litigation management activities and coordination with defense counsel when ... Interest in learning claims handling and insurance operations * Ability to manage multiple ...

Troxell

Claims Manager

Springfield, IL · On-site

$50K - $70K/hr

CLAIMS MANAGER About Us Top trusted risk advisor and solution provider for personal and business insurance where we work together to create the ultimate experience. We educate, advocate, and protect ...

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Claims Assistant information

See Springfield, IL salary details

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How much do claims assistant jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for claims assistant in Springfield, IL is $20.86, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $22.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Claims Assistant, and why are they important?

To thrive as a Claims Assistant, you need strong organizational skills, attention to detail, and a basic understanding of insurance processes, often supported by a high school diploma or equivalent. Familiarity with claims management software, data entry systems, and office productivity tools like Microsoft Office is important. Excellent communication, customer service, and problem-solving skills help you interact effectively with clients and team members. These abilities ensure efficient claims processing, accurate documentation, and a positive customer experience.

How to become a claims assistant?

To become a claims assistant, candidates typically need a high school diploma or equivalent, strong organizational and communication skills, and familiarity with insurance policies and claims processing. Some employers prefer candidates with post-secondary education or relevant certifications, and on-the-job training is often provided. Proficiency in computer software and attention to detail are important for success in this role.

How much do adjusters make per claim?

Claims adjusters typically do not earn a fixed amount per claim; instead, they are usually salaried employees or paid hourly. Their income depends on factors such as experience, location, and the complexity of claims handled, with average annual salaries ranging from $50,000 to $80,000. Some adjusters may receive bonuses or commissions based on productivity or performance.

What Are the Duties of a Claims Assistant?

A claims assistant works under the supervision of more senior claims examiners to ensure a claims adjuster and the claimants have followed the proper guidelines for filing claims. You also help adjusters deal with complex cases such as after a natural disaster hits and there are a significant number of claims coming in. As an assistant, you perform a number of administrative and clerical tasks which free examiners up to do other work. These duties include data entry, checking payment paperwork, confirming a claimant’s wage statement, and drafting report and billing paperwork.

What is the difference between Claims Assistant vs Claims Processor?

AspectClaims AssistantClaims Processor
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in insurance or customer serviceHigh school diploma; certifications in insurance claims processing are a plus
Work EnvironmentOffice setting, interacting with clients and insurance agentsOffice or remote, focusing on reviewing and processing claims
Employer & Industry UsageInsurance companies, third-party administrators, and brokersInsurance companies, claims departments, and third-party administrators
Common Search & Comparison IntentUnderstanding entry-level claims roles and responsibilitiesClarifying the specific duties and qualifications of claims processing roles

Claims Assistants typically handle customer inquiries, gather documentation, and support claims processing, while Claims Processors focus on reviewing, evaluating, and approving claims. Both roles often require similar credentials and work in insurance settings, but their responsibilities differ in scope and focus.

How does a Claims Assistant typically interact with other departments during the claims process?

As a Claims Assistant, you will regularly collaborate with various teams such as adjusters, underwriters, and customer service representatives to ensure that claims are processed accurately and efficiently. Your role often involves gathering necessary documentation, clarifying claim details, and updating records, which requires clear communication and attention to detail. Effective teamwork and the ability to coordinate with different departments are essential, as you may need to follow up on missing information or escalate complex cases to senior staff. This collaborative environment helps ensure that claimants receive timely resolutions and supports the overall workflow of the claims department.

Is claims a stressful job?

A claims assistant role can be stressful due to handling multiple claims, meeting deadlines, and managing customer expectations. The job often requires attention to detail, communication skills, and the ability to work under pressure, which can contribute to stress levels.

What does a claims assistant do?

A claims assistant supports insurance claims processing by collecting and reviewing claim information, verifying documentation, and communicating with clients and adjusters. They often use specialized software and need strong organizational and communication skills to ensure accurate and efficient claim handling.
More about Claims Assistant jobs
What are the most commonly searched types of Claims jobs in Springfield, IL? The most popular types of Claims jobs in Springfield, IL are:
What are popular job titles related to Claims Assistant jobs in Springfield, IL? For Claims Assistant jobs in Springfield, IL, the most frequently searched job titles are:
What cities near Springfield, IL are hiring for Claims Assistant jobs? Cities near Springfield, IL with the most Claims Assistant job openings:
Claims Assistant jobs near you

Claims Assistant

Midwest General Insurance Agency, LLC

Springfield, IL • On-site

$17 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Job Description

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions. Bringing cutting-edge technology and top-tier human support together, it connects clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services and more.

In the last eleven years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in 21 countries. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

ESSENTIAL FUNCTIONS

  • Organizes the digital claim records for uniformity by removing duplicate records and top-lining documents.

  • Completes 10-day and 6-month claim maintenance checklists to ensure the highest level of claims statistical data processing in accordance with multiple calls for data. Processes corrections to data error crits as required.

  • Completes manual Medicare query of claims at the CMS COB&R site as needed and documents the digital claim record.

  • Processes class code corrections that accurately depict the scope of an injured workers’ job and payroll.

  • Completes claim documents in both ImageRight and Powersuite.

  • Completes closure, re-opens, and reassignments of all claim files as submitted by Supervisory personnel.

  • Assists with record subpoenas and completes lien reviews organized with a worksheet summary.

  • Completes vendor referrals by service specialty and utilization review submissions to Rising.

  • Maintains contact with the WCAB for status updates on claims where named as a party to suit in error.

  • Complies with Maximus responses following IMR for timely fulfillment.

  • Reviews adjuster ImageRight tasks daily for medical authorization requests.

  • Provides administrative assistance to claim adjusting team members as needed.

  • The Claims Assistant II provides back-up in the entry of manual payments to the Claims Payable Analyst.

  • Other duties and projects as assigned.

COMPETENCIES/QUALIFICATIONS

  • Professional telephone demeanor, good verbal and written communication skills, good listening skills, along with strong organizational skills.

  • Thorough knowledge of workers’ compensation claims procedures and policies.

  • Possess a strong understanding of human nature and motivation principles.

  • Readily control/handle problem issues in times of stress and in a climate of conflict and/or adversity.

  • Computer literacy including strong familiarity with Microsoft Office Suite. Ability to type 45 WPM.

  • Basic understanding of business technology.

  • Responsiveness to changing business needs.

  • Ability to work well under pressure and multi-task in a fast paced environment while continually paying attention to detail.

  • Ability to adhere to the code of ethical conduct.

  • Ability to take direction and make decisions.

  • Ability to learn new procedures quickly and adapt to a changing environment.

  • Ability to work in a team environment.

  • Ability to work with limited supervision.

EDUCATION/EXPERIENCE REQUIREMENTS

  • Minimum Education: High School Diploma or equivalent.

  • Preferred Education: College degree preferred.

  • 1-2 years of relevant claims processing experience preferable in the worker’s compensation field or similar experience.

  • Desire for career development within the insurance industry.

WORK ENVIRONMENT

  • This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, telephones, photocopiers, fax machines and the like.

#LI-DL1

#LI-On-Site

Pay Details:

The base compensation range for this position is $17 - $19. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

  • Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

  • Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

  • Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

  • Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

  • … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.

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