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Claims Manager Jobs in Springfield, IL (NOW HIRING)

Troxell

Claims Manager

Springfield, IL

$50K - $70K/hr

CLAIMS MANAGER About Us Top trusted risk advisor and solution provider for personal and business insurance where we work together to create the ultimate experience. We educate, advocate, and protect ...

Acrisure LLC

Claims Assistant

Springfield, IL · On-site

$17 - $19/hr

... management activities. Responsibilities * Organizes the digital claim records for uniformity by ... The Claims Assistant II provides back-up in the entry of manual payments to the Claims Payable ...

Acrisure

Claims Assistant

Springfield, IL · On-site

$17 - $19/hr

... management activities. Responsibilities * Organizes the digital claim records for uniformity by ... The Claims Assistant II provides back-up in the entry of manual payments to the Claims Payable ...

Acrisure

Claims Assistant

Springfield, IL · On-site

$17 - $19/hr

... management activities. Responsibilities * Organizes the digital claim records for uniformity by ... The Claims Assistant II provides back-up in the entry of manual payments to the Claims Payable ...

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All JobsClaims JobsClaims Manager JobsClaims Manager Jobs in Springfield, IL

Claims Manager information

See Springfield, IL salary details

$34.7K

$87.1K

$137.8K

How much do claims manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for claims manager in Springfield, IL is $87,080.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,400.00 and $104,100.00 per year, depending on experience, location, and employer.

How much do claims managers make in the US?

Claims managers in the US typically earn a median annual salary of around $80,000 to $100,000, with experienced professionals and those in senior roles earning higher. Salaries can vary based on location, industry, and level of experience, and many claims managers hold certifications such as the Chartered Property Casualty Underwriter (CPCU).

What is the difference between Claims Manager vs Claims Adjuster?

AspectClaims ManagerClaims Adjuster
CredentialsTypically requires a bachelor’s degree, industry certifications (e.g., CPCU), and management experienceUsually requires a high school diploma or bachelor’s degree, with certifications like AIC or CPCU preferred
Work EnvironmentOversees claims departments, manages teams, and develops policies within insurance companiesEvaluates individual claims, investigates damages, and determines settlement amounts
Employer & Industry UsageCommonly employed in insurance companies, handling claims processes and team managementFound in insurance firms, adjusting claims directly with policyholders and providers

In summary, Claims Managers oversee the claims process and manage teams, requiring leadership skills and industry certifications. Claims Adjusters focus on evaluating individual claims, investigating damages, and determining payouts. Both roles are essential in the insurance industry but differ in scope and responsibilities.

What is the role of a claims manager?

A claims manager oversees the processing and settlement of insurance claims, ensuring accuracy and compliance with policies. They evaluate claim validity, coordinate with adjusters and clients, and may use claims management software to streamline operations.

How does a claims manager balance high case volumes with thorough and accurate claim assessments?

Claims Managers often face the challenge of managing a large number of claims while maintaining quality and compliance. To address this, they implement efficient workflows, delegate tasks among team members, and use claims management software to automate routine processes. Regular team meetings and performance tracking help ensure that each claim is processed accurately and within regulatory timelines. Strong organizational skills and effective communication are key to balancing these demands and supporting both claimants and internal stakeholders.

What skills and qualifications are needed to be a claims manager?

To thrive as a Claims Manager, you need expertise in insurance policies, risk assessment, and claims processing, usually supported by a degree in business, finance, or a related field. Familiarity with claims management software, regulatory compliance tools, and industry certifications such as AIC (Associate in Claims) is typically required. Strong analytical thinking, negotiation skills, and effective communication help you manage complex cases and lead teams successfully. These skills and qualities are vital for ensuring accurate claims resolution, minimizing financial loss, and maintaining client trust.

What does a claims manager do?

A Claims Manager oversees the processing and resolution of insurance claims within an organization. Their responsibilities include evaluating claims, ensuring compliance with company policies and legal regulations, and managing a team of claims adjusters or examiners. Claims Managers work to ensure claims are handled efficiently and fairly, often acting as a point of escalation for complex or disputed cases. They also analyze data to improve claims processes and mitigate risk. Effective communication and leadership skills are essential in this role.
More about Claims Manager jobs
What are the most commonly searched types of Claims jobs in Springfield, IL? The most popular types of Claims jobs in Springfield, IL are:
What are popular job titles related to Claims Manager jobs in Springfield, IL? For Claims Manager jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Claims Manager jobs in Springfield, IL look for? The top searched job categories for Claims Manager jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Claims Manager jobs? Cities near Springfield, IL with the most Claims Manager job openings:
Claims Manager jobs near you
Infographic showing various Claims Manager job openings in Springfield, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Hybrid job distribution, with an average salary of $87,080 per year, or $41.9 per hour.

Claims Manager

Troxell

Springfield, IL

$50K - $70K/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

CLAIMS MANAGER
About Us
Top trusted risk advisor and solution provider for personal and business insurance where we work together to create the ultimate experience. We educate, advocate, and protect our people. We safeguard your future. We win by protecting people.
About the Role
The Claims Manager will coordinate the handling and processing of client claims to proper conclusion, including reviewing for adequacy, completeness, and accuracy. Will also provide guidance, assistance, and follow-up in all aspects of customer claim service requests from management, producers, or clients. Will train and mentor new employees while promoting the Company’s Core Values.
What You’ll Be Doing (Essential Responsibilities)
  1. Conduct detailed reviews of client policy claims for accuracy in completeness, documentation, and signatures; coordinate electronic input of claim transactions, submit loss requests to appropriate carrier adjuster, or to management if under agency draft authority, and ensure documents are delivered/mailed to appropriate parties.
  2. Prepare requests to clients for additional information if necessary for the processing of claims. Provide education on best outcome. Work closely with carrier and insured to get a timely resolution. Respond to inquiries and complaints from customers in a courteous and professional manner.
  3. Provide assistance to producers, customer service staff, and management in researching or interpreting insurance claim language and coverage, and likelihood of claim acceptance.
  4. Maintain frequent contact in person, by phone and mail (electronic/postal), with carriers, producers, clients, and management to facilitate appropriate and professional customer claim service.
  5. May conduct informational presentations to client employee benefits meetings; may accompany producers to meet with new clients to establish understanding of the claim benefits program.
  6. Maintain electronic and/or paper files in an orderly, timely manner. Contribute to a suspense system to ensure follow-up on outstanding or pending business matters.
  7. Act as a mentor/trainer to new employees including the administrative support staff. Will be in the office during training.
  8. Responsible for finding efficient ways to work with systems and internal processes. Will give recommendations as needed.
  9. Actively manage and review claim reserves in partnership with carriers and clients to ensure accuracy, timely adjustments, and optimal financial outcomes, supporting overall client and organizational profitability.
  10. Handle more complex claims.
  11. Be a role model for Troxell’s Core Values and exhibit engagement within the team.
  12. Perform special projects at management’s request.
You Will Succeed by:
Working Together. Collaborative | Inclusive | Open Communication
Creating WOW. Professional | Consistent | Passionate
Earning Trust. Positive | Empathy | Respect
Embracing Innovation. Proactive | Problem solvers | Openminded
What You’ll Bring to Us
  • High School Graduate or GED required. Advanced training at technical, business, or college level is highly desired.
  • 3-5 years prior account management or claims experience in the insurance industry.
  • Experience with handling personal and commercial claims is desired.
  • Property amp; Casualty License and Life amp; Health License at hire or within 180 days of hire. Must maintain during employment.
  • Excellent written and verbal communication skills and enjoy working with people in a high-volume customer service environment.
  • Must be highly organized, yet flexible, in dealing with shifting priorities, fluctuating workloads, and evolving procedures.
  • Must be proficient in reading and interpreting complex industry documents such as policy limitations, underwriting standards, and procedure/policy manuals, and apply within prescribed routines and practices.
  • Ability to thoroughly analyze product information and make timely and practical recommendations to managers, producers, and clients.
  • Ability to work independently with limited supervision while maintaining positive staff relationships within a teamwork environment.
  • Must demonstrate competence in computers and office operations. Experience with MS Office products (Word and Excel) and the Internet are highly desirable.
What We Need You to Know
  • Full-time
  • Hours are 8:00 am to 4:30 pm
  • Travel: Minimal
The Fine Print
  • Work is typically performed in a standard office setting with minimal travel required.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • May be required to work more hours than normally expected during a regular workweek.
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
TROXELL is an Equal Opportunity Employer and offers a competitive salary with a comprehensive benefit package including Medical, Dental, Vision, Flexible Spending, Employer Paid Life Insurance, Short Term and Long Term Disability, 401(k) with Employer match, Paid Time Off, and Continuing Education.

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