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Claims Account Manager Jobs in Raleigh, NC (NOW HIRING)

SIA Group

Account Manager

Clayton, NC · On-site

Insurance Account Manager At SIA Group , we're more than an insurance agency; we're a team that ... Respond to client calls and correspondence related to new and existing policies, including claims ...

Ontic

Customer Account Manager

Creedmoor, NC · On-site

$60K - $75K/yr

To be considered for the Customer Account Manager, here's what you'll need to bring with you ... Review and respond to customer liquidated damages claims * Work with internal stakeholders to ...

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All JobsClaims Account JobsClaims Account Manager JobsClaims Account Manager Jobs in Raleigh, NC

Claims Account Manager information

See Raleigh, NC salary details

$33.5K

$70.6K

$134.6K

How much do claims account manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for claims account manager in Raleigh, NC is $70,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $98,700.00 per year, depending on experience, location, and employer.

How does a Claims Account Manager typically collaborate with other departments to resolve complex claims issues?

Claims Account Managers often work closely with underwriting, legal, and risk management teams to address complex claims. This collaboration may involve reviewing policy details, analyzing risk factors, and ensuring compliance with regulations. Effective communication and teamwork are essential, as Claims Account Managers act as the main point of contact between clients and internal departments, helping to expedite resolutions and maintain client satisfaction.

What is the difference between Claims Account Manager vs Claims Adjuster?

Claims Account ManagerClaims Adjuster
Focuses on managing client accounts, policy renewals, and customer relationshipsEvaluates insurance claims, investigates damages, and determines claim validity
Requires strong communication, customer service, and account management skillsRequires claims investigation, assessment, and knowledge of insurance policies
Works primarily in client-facing roles within insurance companies or brokersWorks in claims departments, often in an office or field environment

While both roles are integral to the insurance industry, a Claims Account Manager primarily manages client relationships and policy accounts, whereas a Claims Adjuster focuses on investigating and settling individual claims. Understanding these differences helps job seekers identify the right career path within insurance claims roles.

What are the key skills and qualifications needed to thrive as a Claims Account Manager?

To thrive as a Claims Account Manager, you need a solid understanding of insurance policies, claims processing, and account management, typically backed by a bachelor's degree in business or a related field. Familiarity with claims management software, CRM systems, and industry certifications like AINS or CPCU is highly beneficial. Strong negotiation, problem-solving, and client communication skills set top performers apart in this role. These skills and qualifications ensure efficient claims resolution, high client satisfaction, and effective risk management for both the company and its clients.

What are popular job titles related to Claims Account Manager jobs in Raleigh, NC?

For Claims Account Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Claims Account Manager jobs in Raleigh, NC look for?

The top searched job categories for Claims Account Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Claims Account Manager jobs?

Cities near Raleigh, NC with the most Claims Account Manager job openings:

Claims Account Manager jobs near you

Account Manager

SIA Group

Clayton, NC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Insurance Account Manager

At SIA Group, we’re more than an insurance agency; we’re a team that helps people feel confident in their coverage and supported every step of the way. With offices across North Carolina, we provide insurance, risk management, and employee benefits solutions to businesses and individuals alike.

We’re growing and looking for an Insurance Account Manager to join our Clayton team. If you enjoy building relationships, solving problems, and being a trusted advisor to clients, this is an opportunity to grow your career with a company that values your expertise.

Why You’ll Love This Role

As an Account Manager, you’ll be the go-to resource for your clients. You’ll build strong relationships, guide them through coverage decisions, and ensure they feel supported at every stage. This role combines customer service, technical knowledge, and problem-solving to deliver a high-quality client experience.

What You’ll Do

You will play a key role in managing client relationships and delivering exceptional service:

  • Provide day-to-day service to clients by updating policies, answering questions, processing payments, and delivering documentation
  • Respond to client calls and correspondence related to new and existing policies, including claims support during business and after hours as needed
  • Partner with producers or work directly with clients to understand coverage needs, gather information, research options, and present solutions
  • Prepare quotes, bind new coverage, cancel existing policies, and negotiate with carriers when appropriate
  • Schedule and participate in client reviews to evaluate coverage, identify exposures, and recommend solutions to better protect their business or personal assets
  • Process renewals, remarket policies when needed, and help round out accounts with additional coverage opportunities
  • Resolve service issues by identifying concerns, determining root causes, and implementing effective solutions with follow-up
  • Review policies and audits for accuracy and coordinate corrections between clients and carriers
  • Maintain detailed and accurate records in the agency management system
  • Collaborate with team members, share knowledge, and provide support and mentorship when needed
What We’re Looking For

We’re looking for someone who is relationship-driven, detail-oriented, and confident in their expertise:

  • Active North Carolina Property amp; Casualty or Life amp; Health license
  • Minimum of two years of insurance service experience or comparable education and experience
  • Strong knowledge of insurance products, coverages, underwriting, and agency procedures
  • Excellent customer service skills with a professional and approachable communication style
  • Strong written and verbal communication skills, along with solid math and reading comprehension
  • High attention to detail with strong organization, multitasking, and follow-up skills
  • Ability to manage complex situations, solve problems independently, and stay calm under pressure
  • Strong time management skills and a high level of personal accountability
  • Comfortable using agency management systems, rating tools, and carrier websites
Build Your Career with SIA Group

At SIA Group, we’re all about helping our team learn, grow, and build a career they’re proud of. You’ll be part of a supportive environment where your expertise is valued and your growth is encouraged.

Benefits amp; Perks
  • Work-life balance
  • 401(k) with company match
  • Health, Dental and Vision Insurance
  • Nurse Concierge
  • Telehealth and In-Home Urgent Care
  • PTO
  • Wellness Resources
  • Free food, snacks, and beverages
  • Ongoing training and professional development
  • A collaborative, team-oriented culture with opportunities for career advancement

If you’re someone who enjoys building relationships, solving problems, and delivering exceptional service, we’d love to connect with you.

Apply