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Claim Manager Jobs in Alberta (NOW HIRING)

People Corporation

Benefits Consultant

Edmonton, AB

CA$80K - CA$120K/yr

Continue education to maintain a high level of knowledge of employee benefit legislation, administrative issues, plan rules, claim management and client specific procedures * Participate in industry ...

RSM

Supervisor - SR&ED (Engineering)

Calgary, AB · On-site

Connect with clients to uncover SR&ED opportunities, offering tailored and industry leading guidance and support throughout the claim lifecycle, ensuring optimal outcomes. Professionally manage the ...

Amrize

Health & Safety Coordinator

Edmonton, AB · On-site

Support and guide regional operations in claim management and injury prevention, and assist with utilization of internal reporting tools to meet country reporting requirements. * Support regional ...

Sunbelt Rentals

Service Manager

Edmonton, AB · On-site

Reporting to include: - Equipment due for service - Fleet status Reporting - Equipment Service Record Reporting - Open work order report - Warranty claim summary report - Inventory management - Parts ...

Sunbelt Rentals

Service Manager

Edmonton, AB · On-site

Reporting to include: - Equipment due for service - Fleet status Reporting - Equipment Service Record Reporting - Open work order report - Warranty claim summary report - Inventory management - Parts ...

Wawanesa Insurance

Claims Technical Specialist

Edmonton, AB · Hybrid

CA$90K - CA$110K/yr

Participate in large loss reviews, escalations, and complex claim decisions. * Work with internal teams, legal counsel, external experts, vendors, and partners to align resources, manage expenses ...

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Claim Manager information

What is a claim manager?

Claim Managers are professionals responsible for overseeing and managing insurance claims within an organization. They ensure that claims are processed efficiently, fairly, and in compliance with policy terms and relevant regulations. Claim Managers often supervise a team of adjusters and examiners, review complex claims, resolve disputes, and communicate with policyholders, legal teams, and other stakeholders. Their work helps protect the financial interests of both the insurer and the insured.

What are some common challenges claim managers face when handling complex claims, and how can they effectively overcome them?

Claim Managers often encounter challenges such as coordinating between multiple stakeholders, interpreting nuanced policy language, and managing high volumes of complex cases simultaneously. Effectively overcoming these challenges requires strong organizational skills, clear communication, and the ability to make well-informed decisions under pressure. Building collaborative relationships with adjusters, legal teams, and clients, as well as staying updated on industry regulations, helps Claim Managers resolve claims efficiently while maintaining compliance and customer satisfaction.

What are the key skills and qualifications needed to thrive as a claim manager, and why are they important?

To thrive as a Claim Manager, you need strong analytical skills, deep knowledge of insurance policies and claims processes, and typically a bachelor's degree in business, finance, or a related field. Familiarity with claims management software, risk assessment tools, and relevant certifications such as AIC (Associate in Claims) are common requirements. Excellent negotiation, problem-solving, and communication skills help you effectively resolve claims and liaise with clients and stakeholders. These skills ensure efficient and fair claim resolutions, contributing to client satisfaction and minimizing company risk.

What is the difference between Claim Manager vs Claims Adjuster?

AspectClaim ManagerClaims Adjuster
CredentialsTypically requires a bachelor’s degree, industry certifications (e.g., CPCU, AIC), and experience in claims handlingOften requires a high school diploma or associate degree; certifications like AIC are common but not mandatory
Work EnvironmentManages teams, oversees claims processes, and develops policies; often in an office settingInvestigates claims, assesses damages, and makes settlement decisions; may work in the field or office
Industry UsageUsed across insurance companies, especially in managerial and supervisory rolesCommonly employed in insurance companies, adjusting claims directly with clients and providers

In summary, Claim Managers oversee the claims process and manage teams, requiring more experience and certifications, while Claims Adjusters focus on investigating and settling individual claims, often with less formal education.

How much do claim managers make in the US?

Claim managers in the US typically earn a median annual salary of around $75,000 to $85,000, with experienced professionals and those in senior roles earning over $100,000. Salaries vary based on location, industry, and level of experience, and the role often requires strong negotiation and claims processing skills.

What are the most commonly searched types of Claim jobs in Alberta?

The most popular types of Claim jobs in Alberta are:

What cities in Alberta are hiring for Claim Manager jobs?

Cities in Alberta with the most Claim Manager job openings:

Claim Manager jobs near you
Infographic showing various Claim Manager job openings in Alberta as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

Claims Adjusters - Auto Physical Damage - All Levels (Future Opportunities)

Wawanesa Insurance

Lethbridge, AB • Hybrid

CA$48K - CA$54K/yr

Full-time, Part-time

Retirement, PTO

Re-posted 11 days ago

Job description

Job ID: 9764 


Employment Type: For Future Consideration. We are always interested in connecting with qualified candidates for our Auto Department. This requisition is designed to connect with talent for future opportunities. 


Working Business Language: English

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. 
 

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary range for the position is: 

Level 1: $48,000 - $54,000
Level 2: $54,000 - $66,000
Level 3: $64,000 - $78,000

About Us
At Wawanesa, we offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Moncton, NB, Darmouth, NS.
 

The Wawanesa Mutual Insurance Company ("Wawanesa Mutual"), founded in 1896, is one of Canada's largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,300 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. We are also proud to be recognized as one of Manitoba's Top Employers. To learn more visit wawanesa.com. 


We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
 

Job Overview

The Claims Adjuster Level 2, Auto Physical Damage contributes to Wawanesa's goals of delivering an exceptional and consistent member (policy holder) experience through the fair and equitable adjustment of low complexity auto physical damage claims. This role is responsible for applying and explaining policy coverages and documenting claim files through the life of a claim.  The role is accountable for providing timely service and prompt management of your claims from initial report to conclusion.

Job Responsibilities

  • Provide direction and support to our members, throughout the claims process, by providing exceptional service delivered with empathy. 
  • Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.   
  • Adjustment of low complexity auto physical damage claims.
  • Review and interpret policy wordings, determine policy coverage, and communicate coverage decisions to members (policy holders).
  • Establish timely and accurate loss and expense reserves through the life of the claim through evaluation of relevant information from sources such as appraisers, third party adjusters, and auto repair facilities.
  • Ensure a comprehensive investigation is conducted on all files to determine coverages and liability, while adhering to Wawanesa's adjusting guidelines, and recognizing when to engage appropriate internal and external resources.
  • Collaborate directly with vendors such as: appraisers, rental companies, repair facilities and other business partners inside and outside the organization to coordinate services.
  • Negotiating and conveying claim settlements within authority limits. Communicating claim decisions promptly and effectively, while still delivering an exceptional customer experience.
  • Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
  • Remain up to date with legislative changes and trends in the insurance industry as well as complying with all provincial requirements.
  • Support CAT plan as necessary, including potentially assisting on claims outside of your service area.
  • Perform other duties as assigned.
Qualifications
  • 1 year of insurance minimum experience, preferably with Auto. 
  • Post-secondary degree is preferred.
  • Currently working towards, or completed, a CIP designation through the Insurance Institute of Canada.
  • Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
  • Excellent communication skills; listening, written, and spoken.
  • Good investigative and analytical skills. Detail oriented with a high degree of accuracy regarding data entry.
  • Excellent time management and organizational skills with the ability to prioritize in a fast paced, changing environment.
  • Good negotiation, decision making and critical thinking skills as well as a willingness to improve.
  • Strong teamwork skills with the ability to collaborate with others.


Diversity Equity, Inclusion& Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people - this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas. 
 

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
 

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.  
 

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