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Citibank Customer Service Jobs (NOW HIRING)

Shop Your Way

Shop Your Way - Product Marketing Manager

OR · Remote

$157K/yr

SYW powers multiple business and consumer services, including SYW Rewards and the SYW Mastercard ... Our existing partnerships with clients such as Citibank, Raise.com, and others make the next ...

Mindlance

Product Manager

Manhattan, NY · On-site

... for Citibank. This role involves leading cross-functional projects to develop and launch new ... Required : • 3-5 years relevant experience, preferably with business strategy, financial services ...

Shop Your Way

Shop Your Way - Business Analyst

OR · Remote

SYW powers multiple business and consumer services, including SYW Rewards and the SYW Mastercard ... Our existing partnerships with clients such as Citibank, Raise.com, and others make the next ...

Shop Your Way

Shop Your Way - Program Manager, B2B

OR · Remote

SYW powers multiple business and consumer services, including SYW Rewards and the SYW Mastercard ... Our existing partnerships with clients such as Citibank, Raise.com, and others make the next ...

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How much do citibank customer service jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for citibank customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Citibank Customer Service position, and why are they important?

To thrive as a Citibank Customer Service representative, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent; experience in financial services is often preferred. Familiarity with CRM software, online banking platforms, and secure data handling systems is advantageous. Exceptional interpersonal skills, patience, and the ability to remain calm under pressure make candidates stand out. These skills are crucial for delivering effective solutions, maintaining customer satisfaction, and upholding Citibank's reputation for service excellence.

What does a typical day look like for a Citibank Customer Service representative?

A typical day for a Citibank Customer Service representative involves assisting customers via phone, email, or chat with inquiries about banking products, transactions, or account issues. You'll spend time investigating problems, processing requests such as account changes or card replacements, and ensuring that customers' concerns are resolved efficiently. The role often requires collaborating with other departments, such as fraud prevention or loan processing teams, to provide comprehensive support. You can expect a dynamic environment where quick problem-solving and attention to detail are highly valued.

What is a Citibank Customer Service?

A Citibank Customer Service job involves assisting customers with their banking needs, such as account inquiries, transaction issues, and troubleshooting problems. Representatives handle phone calls, emails, or chats to provide information about Citibank products and services. They also help resolve disputes, process requests, and ensure a positive customer experience. Strong communication, problem-solving skills, and knowledge of banking policies are essential for this role.

More about Citibank Customer Service jobs
What cities are hiring for Citibank Customer Service jobs? Cities with the most Citibank Customer Service job openings:
What are the most commonly searched types of Citibank Customer Service jobs? The most popular types of Citibank Customer Service jobs are:
What states have the most Citibank Customer Service jobs? States with the most job openings for Citibank Customer Service jobs include:
What job categories do people searching Citibank Customer Service jobs look for? The top searched job categories for Citibank Customer Service jobs are:
Citibank Customer Service jobs near you
Infographic showing various Citibank Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Shop Your Way - Head of Legal Solutions (Credit & Loyalty)

Shop Your Way

OR • Remote

Full-time

Re-posted 23 days ago

Job description

Do you consider yourself an innovator, a builder, a game-changer? Do you have what it takes to transform the payments, loyalty, and commerce space? Do you want to help develop and scale truly “never been done before” services and technologies? 

If yes, then we want to hear from you at Shop Your Way

SYW Overview
Shop Your Way (“SYW”) is a high-growth FinTech and e-Commerce enablement platform that leverages a proprietary technology infrastructure to service some of the largest and most innovative brands in America. SYW powers multiple business and consumer services, including SYW Rewards and the SYW Mastercard, along with a leading mobile app and digital destination. 

When bundled together as part of our Pay Your Way (“PYW”) service, we have a truly differentiated loyalty + credit solution for our business partners and their customers, without the hassle of setting up a direct credit relationship with a bank or underwriter. This integrated module makes it easy for Partners of any size to improve their conversions, drive new revenue, save on transaction and payment costs, and create more repeat business. 

Today, we’re providing this “loyalty-card as a service” to Raise (gift cards) and Way (mobility) – two of the “Andreessen Horowitz Top 50 Marketplaces” – and other national brands. Now, we’re expanding our offering to include other new application services while also unlocking new channels. SYW is at an exciting inflection point, built for scale and driving growth.  

Key Highlights include:
●  Recent investment of +$30M of “growth capital” from Private Equity / Hedge Fund sponsor
●  Long-term strategic partnership with Citibank powering a multi-billion dollar credit portfolio
●  Compelling pipeline of New Business Development initiatives, focused on SYW 5321 Card Externalization (“loyalty-card as a service”)
●  Proprietary, best-in-class loyalty and data technology platform built to power $10+ billion of partner business
●  A sizable (9 million active) yet hyper local member base of active shoppers
●  A valuable rewards currency, with more new places to burn – from gift cards to sports media to parking, car wash, electrical vehicle charging to crypto and ETFs
●  A multi-tender, proprietary “wallet” with rewards, gift cards, and credit
●  Platform can be white-labeled and quickly integrated into existing retail and loyalty systems  https://business.syw.com/

Role Summary: Head of Legal Solutions (Loyalty + Credit) 

The Head of Legal Solutions (Loyalty + Credit) is responsible for leading, driving, and implementing all legal, risk, compliance and related initiatives for the SYW Rewards and Mastercard programs. Notably, this role will serve as the Legal Lead with our partners at Citibank and elsewhere.  This leader will build the foundation for compliance based marketing in the fintech space. 
GROW THE BUSINESS (80% FOCUS)
  • Lead initiatives and manage high-impact special project work streams with a results-driven focus to deliver solutions across: credit and lending, consumer protection & privacy, and financial services marketing
  • Translate new business development strategy, goals, and initiative details in a succinct and clear manner; provide direction and guidance on the programs for/with/to Citibank
  • Accelerate speed to market of new opportunities by being the single point for legal review of contracts, as well as with Citibank
  • Develop the legal operating model and processes that move with speed while maintaining the required level of risk and compliance rigor
  • Engage with the product and function coverage teams, in order to partner to develop and apply Program solutions that meet the function/business/product and customer needs in a manner consistent with the Citi program framework
  • Develop creative solutions and well-reasoned legal-business cases that accelerate and advance the go-to-market efforts
  • Advise function/business/product management and teams on regulatory and compliance issues; develop and “sell in” credible challenges and arguments in favor of the solutions
  • Serve as a subject matter expert on Citi’s Compliance programs. Provides expert guidance on function/business/product regulations on a real-time basis to manage compliance risk
RUN THE BUSINESS (20% FOCUS)
  • Oversee the monitoring and identification of regulatory developments, including enforcement actions, and new laws, regulations, rules, and interpretations or guidance relating to the supported function/business/product
  • Anticipate and address potential legal risks with business partners
  • Analyze and scope the impact of new and complex regulatory developments across senior function/business/product, including cross partner implications
  • Manage strategy and responses to regulatory examinations, reviews and inquiries and internal and external investigations, as well as testing and audit
  • Serve as the senior compliance risk officer responsible for establishing internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation and design and deliver a risk management framework that maintains risk levels
  • Understanding the evolution of the Consumer Financial Protection Bureau (CFPB) to guide our business as we continue to evolve both our technology and marketing platformsDesign and lead compliance and control reviews
Requirements:
  • J.D. Degree with a minimum of 8+ years or proven hands-on experience driving and supporting credit product, credit marketing, and credit risk/compliance programs across branded, co-branded, and/or general-purpose cards
  • Deep understanding and experience in consumer lending and protection, including Compliance laws, rules, regulations, risks and typologies; including but not limited to CCPA, TCPA, GDPR, and more3+ years experience with credit card marketing
  • Fair Lending & Consumer Financial Protection Act expert
  • Experience with advising teams leveraging algorithms and business specific data to serve credit card ads to potential customers
  • Strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging
  • Excellent written, verbal and analytical skills
  • Must be a self-starter, flexible, innovative and adaptive; able to successfully navigate complex and novel legal/business situations
  • Highly motivated, strong attention to detail, team oriented, organized

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.