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Citibank Customer Service Jobs (NOW HIRING)

Shop Your Way

Shop Your Way - Program Manager, B2B

OR · Remote

SYW powers multiple business and consumer services, including SYW Rewards and the SYW Mastercard ... Our existing partnerships with clients such as Citibank, Raise.com, and others make the next ...

Shop Your Way

Shop Your Way - Business Analyst

OR · Remote

SYW powers multiple business and consumer services, including SYW Rewards and the SYW Mastercard ... Our existing partnerships with clients such as Citibank, Raise.com, and others make the next ...

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Citibank Customer Service information

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How much do citibank customer service jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for citibank customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Does Citibank offer remote work options?

Citibank Customer Service roles may offer remote work options, depending on the position and department. Many customer service jobs at Citibank can be performed remotely with appropriate technology and secure connections, especially in response to evolving workplace policies. Candidates should review specific job postings for remote work availability and requirements.

What are the key skills and qualifications needed to thrive in the Citibank Customer Service position, and why are they important?

To thrive as a Citibank Customer Service representative, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent; experience in financial services is often preferred. Familiarity with CRM software, online banking platforms, and secure data handling systems is advantageous. Exceptional interpersonal skills, patience, and the ability to remain calm under pressure make candidates stand out. These skills are crucial for delivering effective solutions, maintaining customer satisfaction, and upholding Citibank's reputation for service excellence.

What does a typical day look like for a Citibank Customer Service representative?

A typical day for a Citibank Customer Service representative involves assisting customers via phone, email, or chat with inquiries about banking products, transactions, or account issues. You'll spend time investigating problems, processing requests such as account changes or card replacements, and ensuring that customers' concerns are resolved efficiently. The role often requires collaborating with other departments, such as fraud prevention or loan processing teams, to provide comprehensive support. You can expect a dynamic environment where quick problem-solving and attention to detail are highly valued.

Is Citibank hard to get hired?

Citibank customer service roles typically require strong communication skills, customer focus, and sometimes prior experience in banking or related fields. The hiring process can be competitive, involving multiple interview stages and assessments, but candidates with relevant skills and a good work ethic have a fair chance of being hired.

Does Citi allow work from home?

Citibank Customer Service roles may offer remote work options, depending on the position and department. Many customer service jobs at Citi can be performed remotely with proper training and access to necessary tools, but availability varies by location and role requirements.

What is the job description of Citibank customer service?

Citibank customer service representatives handle customer inquiries related to banking products, accounts, and services through phone, email, or chat. They assist with account management, troubleshoot issues, provide product information, and ensure customer satisfaction, often using banking software and adhering to company policies. Strong communication skills and knowledge of banking procedures are essential for this role.

What is a Citibank Customer Service job?

A Citibank Customer Service job involves assisting customers with their banking needs, such as account inquiries, transaction issues, and troubleshooting problems. Representatives handle phone calls, emails, or chats to provide information about Citibank products and services. They also help resolve disputes, process requests, and ensure a positive customer experience. Strong communication, problem-solving skills, and knowledge of banking policies are essential for this role.

More about Citibank Customer Service jobs
What cities are hiring for Citibank Customer Service jobs? Cities with the most Citibank Customer Service job openings:
What are the most commonly searched types of Citibank Customer Service jobs? The most popular types of Citibank Customer Service jobs are:
What states have the most Citibank Customer Service jobs? States with the most job openings for Citibank Customer Service jobs include:
What job categories do people searching Citibank Customer Service jobs look for? The top searched job categories for Citibank Customer Service jobs are:
Citibank Customer Service jobs near you
Infographic showing various Citibank Customer Service job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 2% As Needed, 92% Part Time, 3% Temporary, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Shop Your Way - Head of Solutions Engineering (B2B)

Shop Your Way

OR • Remote

Full-time

Posted 2 days ago

Job description

Do you consider yourself an innovator, a builder, a game-changer? Do you have what it takes to transform the payments, loyalty, and commerce space? Do you want to help develop and scale truly “never been done before” services and technologies? 

If yes, then we want to hear from you at Shop Your Way

SYW Overview
Shop Your Way (“SYW”) is a high-growth FinTech and e-Commerce enablement platform that leverages a proprietary technology infrastructure to service some of the largest and most innovative brands in America. SYW powers multiple business and consumer services, including SYW Rewards and the SYW Mastercard, along with a leading mobile app and digital destination. 

When bundled together as part of our Pay Your Way (“PYW”) service, we have a truly differentiated loyalty + credit solution for our business partners and their customers, without the hassle of setting up a direct credit relationship with a bank or underwriter. This integrated module makes it easy for Partners of any size to improve their conversions, drive new revenue, save on transaction and payment costs, and create more repeat business. 

Today, we’re providing this “loyalty-card as a service” to Raise (gift cards) and Way (mobility) – two of the “Andreessen Horowitz Top 50 Marketplaces” – and other national brands. Now, we’re expanding our offering to include other new application services while also unlocking new channels. SYW is at an exciting inflection point, built for scale and driving growth.  

Key Highlights include:
●  Recent investment of +$30M of “growth capital” from Private Equity / Hedge Fund sponsor
●  Long-term strategic partnership with Citibank powering a multi-billion dollar credit portfolio
●  Compelling pipeline of New Business Development initiatives, focused on SYW 5321 Card Externalization (“loyalty-card as a service”)
●  Proprietary, best-in-class loyalty and data technology platform built to power $10+ billion of partner business
●  A sizable (9 million active) yet hyper local member base of active shoppers
●  A valuable rewards currency, with more new places to burn – from gift cards to sports media to parking, car wash, electrical vehicle charging to crypto and ETFs
●  A multi-tender, proprietary “wallet” with rewards, gift cards, and credit
●  Platform can be white-labeled and quickly integrated into existing retail and loyalty systems  https://business.syw.com/

Pay Your Way: Payments as a Service
Pay Your Way (“PYW”) – a business unit, B2B(2C) product and platform inside SYW – is a new Credit-as-a-Service offering for Merchants, Digital Marketplaces, and more that want an embedded credit offering without the hassle of setting up a direct credit relationship with a bank or underwriter.  We make it easy for Partners of any size to improve their conversions, drive new revenue, save on transaction and payment costs, and create more repeat business.  

Our existing partnerships with clients such as Citibank, Raise.com, and others make the next generation of loyalty and credit a reality. Built on the latest technology, our roadmap has laid the foundation to enable innovation and growth for years to come. 

Role Summary: Head of Solutions Engineering, B2B

The Head of Solutions Engineering - B2B is responsible for driving the overall technology solutions, architecture and deployment of cloud-based services supporting our B2B partnerships.  In this position, you will provide technology leadership, guidance and architectural design decisions  and will lead and support software engineers in deploying platform and product services.

Key Responsibilities:
  • Experience leading PreSales and/or developing PreSales technology strategies. 
  • Lead and assist in documentation, design, develop and deploy developers portal providing access tokens, APIs and SDKs for new and existing partnerships. 
  • Proven experience developing technical go-to-market deployment solutions and strategies in collaboration with business development, product management, product marketing and engineering teams. 
  • Ability to demo and evangelize developers platforms, APIs and SDKs.
  • Ability to roll up sleeves and deploy prototypes to support B2B decision support.  Is up to speed on modern web and mobile technologies we use Javascript/TypeScript, Java, C# .NET Core, React, Postgres, Swift, and AWS lambdas, RDS, fargate ECS, API Gateways, SNS/SQS/DLQ
  • Serve as Scrum Master who have worked in a fast paced hybrid agile environment to ensure business and product objectives are achieved. 
  • Experience managing software development teams, and lead technical analysis & design, evaluate tradeoffs, and develop standards of excellence. 
  • Lead teams in exploring and solving hard problems with data driven iterative software development. 
  • Good understanding of architecture and design patterns for SaaS/Cloud and strong experience with at least one of AWS, Google or Azure.
  • In-depth knowledge of Microservices based architectures.
  • Building and maintaining strong relationships and earning and maintaining confidence with both customers and business leaders are critically important responsibilities for this role.
  • Ability to identify and remove impediments, while successfully driving towards key initiatives.
Requirements:
  • Bachelor's Degree in Computer Science, Engineering with a minimum of 8+ years or proven hands-on experience deploying B2B and enterprise SaaS platforms and products. 
  • 5+ years of working leadership experience, operating in a player/coach role alongside other solutions engineers.
  • 6+ years of software + hardware architecture experience .
  • 6+ years productizing applications in an enterprise environment.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.