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How much do citibank customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for citibank customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Citibank Customer Service position, and why are they important?

To thrive as a Citibank Customer Service representative, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent; experience in financial services is often preferred. Familiarity with CRM software, online banking platforms, and secure data handling systems is advantageous. Exceptional interpersonal skills, patience, and the ability to remain calm under pressure make candidates stand out. These skills are crucial for delivering effective solutions, maintaining customer satisfaction, and upholding Citibank's reputation for service excellence.

What does a typical day look like for a Citibank Customer Service representative?

A typical day for a Citibank Customer Service representative involves assisting customers via phone, email, or chat with inquiries about banking products, transactions, or account issues. You'll spend time investigating problems, processing requests such as account changes or card replacements, and ensuring that customers' concerns are resolved efficiently. The role often requires collaborating with other departments, such as fraud prevention or loan processing teams, to provide comprehensive support. You can expect a dynamic environment where quick problem-solving and attention to detail are highly valued.

What is a Citibank Customer Service?

A Citibank Customer Service job involves assisting customers with their banking needs, such as account inquiries, transaction issues, and troubleshooting problems. Representatives handle phone calls, emails, or chats to provide information about Citibank products and services. They also help resolve disputes, process requests, and ensure a positive customer experience. Strong communication, problem-solving skills, and knowledge of banking policies are essential for this role.

More about Citibank Customer Service jobs
What cities are hiring for Citibank Customer Service jobs? Cities with the most Citibank Customer Service job openings:
What are the most commonly searched types of Citibank Customer Service jobs? The most popular types of Citibank Customer Service jobs are:
What states have the most Citibank Customer Service jobs? States with the most job openings for Citibank Customer Service jobs include:
What job categories do people searching Citibank Customer Service jobs look for? The top searched job categories for Citibank Customer Service jobs are:
Citibank Customer Service jobs near you
Infographic showing various Citibank Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Shop Your Way - Product Manager, Payments

Shop Your Way

OR • Remote

Full-time

Re-posted 24 days ago

Job description

Do you consider yourself an innovator, a builder, a game-changer? Do you have what it takes to transform the payments, loyalty, and commerce space? Do you want to help develop and scale truly “never been done before” services and technologies? 

If yes, then we want to hear from you at Shop Your Way

SYW Overview
Shop Your Way (“SYW”) is a high-growth FinTech and e-Commerce enablement platform that leverages a proprietary technology infrastructure to service some of the largest and most innovative brands in America. SYW powers multiple business and consumer services, including SYW Rewards and the SYW Mastercard, along with a leading mobile app and digital destination. 

When bundled together as part of our Pay Your Way (“PYW”) service, we have a truly differentiated loyalty + credit solution for our business partners and their customers, without the hassle of setting up a direct credit relationship with a bank or underwriter. This integrated module makes it easy for Partners of any size to improve their conversions, drive new revenue, save on transaction and payment costs, and create more repeat business. 

Today, we’re providing this “loyalty-card as a service” to Raise (gift cards) and Way (mobility) – two of the “Andreessen Horowitz Top 50 Marketplaces” – and other national brands. Now, we’re expanding our offering to include other new application services while also unlocking new channels. SYW is at an exciting inflection point, built for scale and driving growth.  

Key Highlights include:
●  Recent investment of +$30M of “growth capital” from Private Equity / Hedge Fund sponsor
●  Long-term strategic partnership with Citibank powering a multi-billion dollar credit portfolio
●  Compelling pipeline of New Business Development initiatives, focused on SYW 5321 Card Externalization (“loyalty-card as a service”)
●  Proprietary, best-in-class loyalty and data technology platform built to power $10+ billion of partner business
●  A sizable (9 million active) yet hyper local member base of active shoppers
●  A valuable rewards currency, with more new places to burn – from gift cards to sports media to parking, car wash, electrical vehicle charging to crypto and ETFs
●  A multi-tender, proprietary “wallet” with rewards, gift cards, and credit
●  Platform can be white-labeled and quickly integrated into existing retail and loyalty systems  https://business.syw.com/

Pay Your Way: Payments as a Service
Pay Your Way (“PYW”) – a business unit, B2B(2C) product and platform inside SYW – is a new Credit-as-a-Service offering for Merchants, Digital Marketplaces, and more that want an embedded credit offering without the hassle of setting up a direct credit relationship with a bank or underwriter.  We make it easy for Partners of any size to improve their conversions, drive new revenue, save on transaction and payment costs, and create more repeat business.  

Our existing partnerships with clients such as Citibank, Raise.com, and others make the next generation of loyalty and credit a reality. Built on the latest technology, our roadmap has laid the foundation to enable innovation and growth for years to come. 

Role Summary: Product Manager, Payments

We’re looking for an experienced Product Manager, Payments to help shape the roadmap, drive launches, and lead adoption efforts for Pay Your Way (“PYW”) - a business unit, B2B(2C) product and platform inside SYW. The PYW payments platform, including core payments APIs, serves the needs of  businesses ranging from small startups to the large consumer platforms.
 
You’ll partner with the Product team to understand and help prioritize the needs of our most technical users, and shape the launch of our core APIs and Implementations.
You Are:
  • A storyteller. You have deep empathy for users and are able to adapt how you communicate to best reach and engage your audience.
  •  You have excellent verbal and written communication skills
  • Data-oriented. You like working with data and insights and pair that with your passion for users to generate balanced and thoughtful points of view for how to take our products to market
  • Organized. You are able to manage highly interdependent, complex projects and keep various workstreams on track
  • Passionate about product and tech. You are keen to learn about how things work and are able to explain technical concepts in ways that everyday people can understand. You follow tech trends, and you’re excited about building incredible product experiences
  • Ambitious and adaptable. You are eager to make an impact at Stripe. You thrive in a fast-moving, dynamic, hyper-growth environment and are able to operate fluidly between the 30,000-foot strategy level and the micro-detail to get things right
  • A team player. Product Marketers collaborate across the Marketing team and with basically every team at Stripe. You are able to work with a range of disciplines to execute on your work.
Responsibilities:
  • Define the roadmap for their platforms (with a global standpoint)
  • Provide a clear vision to the SCRUM teams and execute on the roadmap with clear milestones for business and engineering
  • Communicate the strategies and trade-offs to the VP and CEO
  • Work cross-functionally, align understanding in real-time with engineering, architecture, stakeholders, and other various teams throughout the software development lifecycle
Requirements:
  • BS Computer Science or equivalent, MS Computer Science/MBA preferred
  • 8+ of product management experience in the FinTech payments sector (2-3 years as a software engineer highly valued).
  • A strong background in mobile payments (QR payments) is a must
  • Experience with Acquiring services (merchant side) preferred, but Issuing (user side), including mobile apps, also valued
  • Experience with Core Banking services e.g. mobile wallets
  • Self-starter who thrives in a fast-paced environment deals well with ambiguity and focuses on driving impact
  • Demonstrated ownership of defining and executing world-class consumer/B2B products in a high-velocity environment
  • Excellent written and oral communication skills, including experience in high-level business discussions and low-level technical discussions
  • Experience in managing end to end app release cycles, from product discovery, design, development, UAT, QA, post-release monitoring, analytics, and reporting
  • Strong user experience sensibilities and appreciation for minimal interface design
  • Deep understanding of analytics, business intelligence, and data warehousing tools, user research, and business cases to drive decisions and improve products
  • Experience launching A/B tests, and know how to learn and iterate from all tests (winning or not)
  • Wheel continues to maintain its commit5+ years of relevant work experience that can span software development, marketing, product marketing, product management, sales engineering, operational roles, or strategy consulting
  • At least 2-3 years of product marketing or other go-to-market strategy work experience, preferably in a technology company
  • Experience working with technical products is preferred; direct experience with software development may be helpful but is not required
Nice to have:
  • Experience working in one of the following areas: architecture, design, implementations of a payment processing system, writing REST APIs
  • Worked directly with Software Engineering teams on the backend, full-stack
  • Familiar with regulatory licensing and general rules around payments
  • Define and manage the product roadmap, document product strategy, coordinate stakeholder conversations, maintain the feature backlog, and coordinate releases
  • Use data, insights, systems thinking, and stakeholder input to create game-changing, innovative solutions that automate and optimize the financial infrastructure and product suite
  • Create detailed specifications and partner with engineering to ensure the delivery of products with predictable timelines
  • Communicate constantly and effectively to align all relevant stakeholders around the product strategy, roadmap, and delivery
  • Integrate qualitative and quantitative user feedback into product requirements to ensure products satisfy and delight users on all sides of the marketplace
  • Continually gather and analyze data to create a data-driven culture that is biased towards actionable insight and create data-driven justification to drive investment for product functionality. Define success metrics, track, and iterate based on pre-determined milestones.
  • Develop scalable and flexible solutions by predicting the future and future-proofing our finance infrastructure

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.