ZipRecruiter

Log In

2

Cisco Voice Remote Jobs (NOW HIRING)

KCI Telecommunications

Network Engineer III (Data)

Fully Remote Experience Level: 5-10 years About the Role We're looking for an experienced Network ... Implement communications technologies (data and voice) * Manage network services from planning ...

Booz Allen Hamilton, Inc.

VoIP Engineer SME

Washington, DC · On-site +1

$99K - $225K/yr

... Cisco Unified Communications Manager (UCM), voice and survivable remote site telephony gateways, STIGS, encryption protocols, secure telephony, including STE and vIPER * Ability to configure and ...

Confie

Network Engineer II

Dallas, TX · On-site +1

$80K - $90K/yr

Flexible work options, including remote and hybrid opportunities, if eligible * Retirement Plan ... Must have extensive knowledge and hands-on experience with Cisco networks- routing and switching ...

Rocket Software

Senior Network Engineer

Virginia, IL · On-site +1

$105K - $141K/yr

Maintain network and voice standard operating procedures, diagrams, and maintenance plans ... Experience with Cisco ACI (Application Centric infrastructure) technologies and Nexus 9K

previous page

Showing results 41-60

All JobsCisco Voice JobsCisco Voice Remote Jobs

Cisco Voice Remote information

See salary details

$5

$48

$76

How much do cisco voice remote jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for cisco voice remote in the United States is $48.17, according to ZipRecruiter salary data. Most workers in this role earn between $39.18 and $60.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Cisco Voice Remote position, and why are they important?

To succeed as a Cisco Voice Remote specialist, you need a solid understanding of VoIP technologies, Cisco Unified Communications systems, and network troubleshooting—often supported by a CCNA Collaboration or similar certification. Hands-on experience with Cisco Call Manager, Unity Connection, and various remote management tools is highly valued. Exceptional problem-solving, customer service, and communication skills are crucial for addressing client needs and collaborating effectively with remote teams. Mastering these skills ensures reliable voice system performance and excellent client satisfaction in distributed environments.

What is a Cisco Voice Remote?

A Cisco Voice Remote job involves configuring, managing, and troubleshooting Cisco VoIP (Voice over IP) systems remotely. Professionals in this role work with Cisco Unified Communications solutions, including Call Manager (CUCM), Unity, and troubleshooting voice networks. They ensure seamless voice communication, resolve technical issues, and support business telephony needs. This role requires expertise in Cisco voice technologies, network protocols, and remote support tools.

What are the common challenges faced by Cisco Voice Remote specialists, and how are they typically addressed?

Cisco Voice Remote specialists often face challenges such as maintaining high call quality across diverse network conditions, troubleshooting complex configuration issues, and supporting users in different time zones. These challenges are typically addressed by leveraging advanced diagnostic tools, collaborating closely with onsite IT staff or end users, and staying current with Cisco’s ongoing software and security updates. Proactively documenting solutions and maintaining clear communication channels with both clients and internal teams also helps mitigate recurring problems. Over time, specialists develop a robust toolkit of best practices that makes remote support more efficient and effective.

More about Cisco Voice Remote jobs

What cities are hiring for Cisco Voice Remote jobs?

Cities with the most Cisco Voice Remote job openings:

What states have the most Cisco Voice Remote jobs?

States with the most job openings for Cisco Voice Remote jobs include:

What job categories do people searching Cisco Voice Remote jobs look for?

The top searched job categories for Cisco Voice Remote jobs are:

Cisco Voice Remote jobs near you
Infographic showing various Cisco Voice Remote job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 100% Remote job distribution, with an average salary of $100,198 per year, or $48.2 per hour.

Senior Manager - Unified Communications Operations (Remote)

First Citizens Bank

Carolina, RI • Remote

Full-time

Posted 8 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

107th of 171 rated banks

Job description

Overview

This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas.

The Senior Manager, Unified Communications Operations leads the delivery, stability, security, and continuous improvement of the Bank's enterprise voice and collaboration services. This role is responsible for managing a team that supports mission-critical Unified Communications platforms, ensuring high availability, operational excellence, regulatory compliance, and exceptional service delivery.

The position partners closely with Unified Communications Engineering, Infrastructure, Security, and Business leaders to support technology lifecycle management, operational readiness, resiliency, and strategic transformation initiatives. The ideal candidate brings deep experience leading large-scale Cisco Unified Communications environments within highly regulated enterprise organizations


Responsibilities

Leadership & Operational Management

  • Lead and develop a high-performing Unified Communications Operations team.
  • Establish operational standards, governance, service levels, and performance metrics.
  • Drive operational excellence through incident, problem, change, and service management practices.
  • Serve as the senior escalation point for critical production issues and service disruptions.
  • Build strong partnerships across Infrastructure, Engineering, Security, Risk, and business stakeholders.

Service Delivery & Platform Operations

  • Ensure the availability, stability, performance, and supportability of enterprise voice and collaboration services.
  • Oversee day-to-day operations, maintenance, monitoring, and support of Unified Communications platforms.
  • Lead major incident response, service restoration, root cause analysis, and continuous improvement efforts.
  • Support technology upgrades, platform lifecycle management, and operational readiness for new solutions.
  • Manage relationships with telecommunications carriers and strategic technology vendors.

Engineering Partnership & Strategic Initiatives

  • Collaborate with Engineering teams on platform roadmaps, upgrades, resiliency, and modernization efforts.
  • Ensure new technologies transition smoothly into production support.
  • Participate in capacity planning, disaster recovery, and business continuity initiatives.
  • Provide operational guidance for architecture and technology design decisions.

Security, Risk & Compliance

  • Ensure Unified Communications platforms remain secure, compliant, and aligned with enterprise standards.
  • Oversee patch management, vulnerability remediation, and operational risk controls.
  • Support audits, regulatory requirements, and security assessments.
  • Maintain operational resiliency and recovery capabilities for critical communications services.

Qualifications

Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering

Preferred Qualifications

  • 8+ years supporting enterprise Unified Communications environments.
  • 7+ years leading technical operations teams in large-scale organizations.
  • Experience managing mission-critical, 24x7 production environments.
  • Strong background with Cisco Unified Communications technologies and SIP-based services.
  • Experience managing telecommunications providers, vendors, and operational budgets.
  • Experience within a highly regulated environment, preferably a financial institution.
  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unity Connection, Expressway, IM & Presence
  • SIP Trunking, Session Border Controllers (SBCs), and Voice Gateways
  • VoIP architecture and troubleshooting
  • Cloud and hybrid collaboration technologies (Microsoft Teams Phone preferred)
  • ITIL service management practices
  • Incident, Problem, Change, and Release Management
  • Vulnerability Management, Business Continuity, and Disaster Recovery
  • Experience in a Large Financial Institution (LFI).
  • Experience supporting cloud contact center integrations.
  • Microsoft Teams Phone experience.
  • ITIL, PMP, CCNP Collaboration, CCIE Collaboration, or equivalent certifications.

#LI-JB1

Skill(s): Previous leadership for technical implementation,

Knowledge of Standard Development Life Cycles (like Waterfall or Agile),

Knowledge of system and data design

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering

Preferred Qualifications

  • 8+ years supporting enterprise Unified Communications environments.
  • 7+ years leading technical operations teams in large-scale organizations.
  • Experience managing mission-critical, 24x7 production environments.
  • Strong background with Cisco Unified Communications technologies and SIP-based services.
  • Experience managing telecommunications providers, vendors, and operational budgets.
  • Experience within a highly regulated environment, preferably a financial institution.
  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unity Connection, Expressway, IM & Presence
  • SIP Trunking, Session Border Controllers (SBCs), and Voice Gateways
  • VoIP architecture and troubleshooting
  • Cloud and hybrid collaboration technologies (Microsoft Teams Phone preferred)
  • ITIL service management practices
  • Incident, Problem, Change, and Release Management
  • Vulnerability Management, Business Continuity, and Disaster Recovery
  • Experience in a Large Financial Institution (LFI).
  • Experience supporting cloud contact center integrations.
  • Microsoft Teams Phone experience.
  • ITIL, PMP, CCNP Collaboration, CCIE Collaboration, or equivalent certifications.

#LI-JB1

Skill(s): Previous leadership for technical implementation,

Knowledge of Standard Development Life Cycles (like Waterfall or Agile),

Knowledge of system and data design

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

What First Citizens Bank employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply