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Cisco Voice Remote Jobs (NOW HIRING)

Diverse Lynx LLC

UCM Engineer

Houston, TX · Remote

Remote Work Emp Type: Contract (C2C/W2) Interview: Phone/Skype UCM engineers who have experience ... of Cisco IP telephony Network Infrastructure. Good knowledge of voice protocols SIP, MGCP, H.323 ...

Cisco

Workday Security Administrator II (Remote)

$93K - $125K/yr

... your voice and expertise are valued every day. From sprint planning to retrospectives, we ... Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect ...

Diverse Lynx LLC

UCM Engineer

Houston, TX · On-site +1

UCM Engineer Location: Remote Work Emp Type: Contract (C2C/W2) Interview: Phone/Skype § UCM ... Cisco IP telephony Network Infrastructure. § Good knowledge of voice protocols SIP, MGCP, H.323 ...

Kohl's

$53.75 - $70.25/hr

Troubleshoot remote-user connectivity, application performance, authentication, voice and video ... Cisco certifications such as CCNA, CCNP Enterprise, CCNP Security, CCIE Enterprise Infrastructure ...

KCI Telecommunications

Network Engineer III (Data)

Fully Remote Experience Level: 5-10 years About the Role We're looking for an experienced Network ... Implement communications technologies (data and voice) * Manage network services from planning ...

Addison Group

VOIP Lead Engineer - Chicago

Chicago, IL · Remote

$150K - $160K/yr

We are looking for a senior-level voice engineer who can remain technically hands-on while becoming ... Cisco knowledge is highly desirable The right person will be someone who enjoys being in the weeds ...

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How much do cisco voice remote jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for cisco voice remote in the United States is $48.17, according to ZipRecruiter salary data. Most workers in this role earn between $39.18 and $60.10 per hour, depending on experience, location, and employer.

What is a Cisco Voice Remote?

A Cisco Voice Remote job involves configuring, managing, and troubleshooting Cisco VoIP (Voice over IP) systems remotely. Professionals in this role work with Cisco Unified Communications solutions, including Call Manager (CUCM), Unity, and troubleshooting voice networks. They ensure seamless voice communication, resolve technical issues, and support business telephony needs. This role requires expertise in Cisco voice technologies, network protocols, and remote support tools.

What are the key skills and qualifications needed to thrive in the Cisco Voice Remote position, and why are they important?

To succeed as a Cisco Voice Remote specialist, you need a solid understanding of VoIP technologies, Cisco Unified Communications systems, and network troubleshooting—often supported by a CCNA Collaboration or similar certification. Hands-on experience with Cisco Call Manager, Unity Connection, and various remote management tools is highly valued. Exceptional problem-solving, customer service, and communication skills are crucial for addressing client needs and collaborating effectively with remote teams. Mastering these skills ensures reliable voice system performance and excellent client satisfaction in distributed environments.

What are the common challenges faced by Cisco Voice Remote specialists, and how are they typically addressed?

Cisco Voice Remote specialists often face challenges such as maintaining high call quality across diverse network conditions, troubleshooting complex configuration issues, and supporting users in different time zones. These challenges are typically addressed by leveraging advanced diagnostic tools, collaborating closely with onsite IT staff or end users, and staying current with Cisco’s ongoing software and security updates. Proactively documenting solutions and maintaining clear communication channels with both clients and internal teams also helps mitigate recurring problems. Over time, specialists develop a robust toolkit of best practices that makes remote support more efficient and effective.

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Cisco Voice Remote jobs near you
Infographic showing various Cisco Voice Remote job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $100,198 per year, or $48.2 per hour.

UCM Engineer

Diverse Lynx LLC

Houston, TX • Remote

Contractor

Re-posted 14 days ago

Job description

Job Description

Role: UCM Engineer
Location: Remote Work
Emp Type: Contract (C2C/W2)
Interview: Phone/Skype


UCM engineers who have experience managing and troubleshooting Ribbon SBCs. ( experience with Oracle and Ribbon SBCs is a plus ) but Ribbon SBC is a gap we are trying to close. Ribbon Session Border Controllers ( SBC )
Analyze, configure, and troubleshoot networks with mixed media and protocols.
Effectively create and utilize lab setups to duplicate and solve problems, validate planned changes to software and hardware design.
Provide remote troubleshooting support to resolve UC related issues
Follow-through on all UC Incident tickets assigned to your bin and their resolution
Engage PS and TAC for assistance on RMAs and complex issues support
Coordinate field services as needed for onsite support
Follow the defined communication procedures for incident updates
Strictly adhere to processes related to tickets update with meaningful and correct notes
Respond to network management system alarms according to established processes
Priority support for identified key customer functionalities and escalations
Effectively work with cross-functional teams to resolve major customer issues.
Drive for continuous learning, results orientation, and teamwork.
Work on developing automations and scripts that allow you to work faster and more efficiently
Help improve overall team quality by automating repetitive tasks and changes on the infrastructure

UCM engineers who have experience managing and troubleshooting Ribbon SBCs. ( experience with Oracle and Ribbon SBCs is a plus ) but Ribbon SBC is a gap we are trying to close. Ribbon Session Border Controllers ( SBC )
Basic understanding of Cisco IP telephony Network Infrastructure.
Good knowledge of voice protocols SIP, MGCP, H.323, SCCP, ISDN
Basic understanding of various logs and traces from Collaboration products CUCM, CUC, CUCM IM&P, gateways.
Good understanding of various APIs, SDKs and protocols used for automation: AXL, REST, SOAP
Ability to write scripts / programs in at least one language for example: Python, Java, Perl
Ability to troubleshoot collaboration solutions covering multiple products and features under and drive incidents towards resolution
Able to identify problems, acquire ownership and deliver solutions at a high level of customer satisfaction.
Excellent written and verbal communication, interpersonal and presentation skills.
Proven planning, prioritization, and organization skills
ITIL Foundation level knowledge
 

Additional Information

All your information will be kept confidential according to EEO guidelines.

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About Diverse Lynx

Sourced by ZipRecruiter

Diverse Lynx, based in Princeton, NJ, US, is a reputable company in the Information Technology sector. The firm, as reflected through its website diverselynx.com, specializes in delivering comprehensive IT solutions. These solutions range from IT consulting to robust digital transformation strategies, IT staffing, and full-time placements services. The company was established in 2008, and it prides itself on providing simplified, efficient technology solutions designed to meet the unique needs of each client.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Princeton, NJ, US

Year founded

2002

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