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Cisco Smartnet Jobs (NOW HIRING)

SHI GmbH

Customer Success Manager - Cisco

Austin, TX · On-site

Ability to articulate Cisco Smartnet renewal program - Intermediate Other Requirements * Completed Bachelor's Degree or relevant work experience required * 2-4 years of experience in a technical ...

SHI

Customer Success Manager - Cisco

Austin, TX · On-site

Ability to articulate Cisco Smartnet renewal program - Intermediate Other Requirements * Completed Bachelor's Degree or relevant work experience required * 2-4 years of experience in a technical ...

SHI GmbH

Customer Success Manager - Cisco

Somerset, NJ · On-site

Ability to articulate Cisco Smartnet renewal program - Intermediate Other Requirements * Completed Bachelor's Degree or relevant work experience required * 2-4 years of experience in a technical ...

SHI

Customer Success Manager - Cisco

Somerset, NJ · On-site

Ability to articulate Cisco Smartnet renewal program - Intermediate Other Requirements * Completed Bachelor's Degree or relevant work experience required * 2-4 years of experience in a technical ...

LAUNCHTECH

Asset Manager

Manhattan, NY · On-site

$30 - $40/hr

Identify maintenance windows by facility and business Cisco SmartNet * Validate SmartNet and track renewal; build alerting solution License Management * Validate licensing and track renewal; build ...

LaunchTech

Asset Manager

Manhattan, NY · On-site

Identify maintenance windows by facility and business Cisco SmartNet * Validate SmartNet and track renewal; build alerting solution License Management * Validate licensing and track renewal; build ...

Launch Tech

Asset Manager

Manhattan, NY · On-site

$30 - $40/hr

Identify maintenance windows by facility and business Cisco SmartNet * Validate SmartNet and track renewal; build alerting solution License Management * Validate licensing and track renewal; build ...

Droisys

Systems Engineer

Oakland, CA · On-site

Thorough knowledge of IOS, Cisco configuration utilities (ASDM); network monitoring software, and Cisco Smartnet. Use of protocol analyzers to identify and resolve network issues and monitor network ...

SHI International

Ability to articulate Cisco Smartnet renewal program - Intermediate Other Requirements * Completed Bachelor's Degree or relevant work experience required * Ability to travel to SHI, Partner, and ...

SHI

Customer Success Manager - Microsoft

Austin, TX · On-site

Ability to articulate Cisco Smartnet renewal program - Intermediate Other Requirements * Completed Bachelor's Degree or relevant work experience required * Ability to travel to SHI, Partner, and ...

Via Logic LLC

$92K - $166K/yr

Experience with enterprise network management tools such as SolarWinds, Cisco Smartnet, Splunk, or similar technologies. * Experience with MS Exchange and Edge Transport servers. * Knowledge of ...

Leidos

Cyber Range Network Engineer

Annapolis, MD · On-site

Experience with enterprise network management tools such as SolarWinds, Cisco Smartnet, Splunk, or similar technologies. * Experience with MS Exchange and Edge Transport servers. * Knowledge of ...

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Cisco Smartnet information

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How much do cisco smartnet jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for cisco smartnet in the United States is $59.59, according to ZipRecruiter salary data. Most workers in this role earn between $51.92 and $66.35 per hour, depending on experience, location, and employer.

What is a Cisco Smartnet?

A Cisco Smartnet job typically involves managing Cisco Smart Net Total Care (SNTC) service contracts, ensuring timely renewals, and providing support for Cisco networking products. Professionals in this role assist customers in understanding their coverage, troubleshooting hardware and software issues, and coordinating replacement services as needed. They may also work with sales teams to optimize support agreements and maintain service-level compliance. Knowledge of Cisco products, contract management, and customer support is essential for this position.

What are the primary responsibilities of someone managing Cisco Smartnet contracts?

Professionals handling Cisco Smartnet contracts are typically responsible for tracking network hardware covered by support agreements, ensuring timely renewals, and coordinating with Cisco or authorized resellers to resolve coverage gaps or technical issues. They routinely interact with IT and procurement teams to maintain accurate asset inventories and guarantee that mission-critical devices remain under warranty. The role also involves troubleshooting service disruptions, facilitating hardware replacement requests, and keeping detailed documentation. This position provides an excellent opportunity to develop project management skills while playing an essential role in maintaining organizational network reliability.

What are the key skills and qualifications needed to thrive in the Cisco Smartnet position, and why are they important?

To excel in a Cisco Smartnet role, you need a solid understanding of network infrastructure, hardware lifecycle management, and experience working with Cisco products and support contracts. Familiarity with Cisco Smartnet portal, asset tracking software, and certifications such as CCNA or CCNP is commonly required. Strong organizational skills, attention to detail, and the ability to communicate effectively with clients and vendors are valuable soft skills for this position. These competencies are vital to ensure accurate management of support contracts, timely renewals, and seamless resolution of equipment issues for uninterrupted network operations.

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Cisco Smartnet jobs near you
Infographic showing various Cisco Smartnet job openings in the United States as of September 2026, with employment types broken down into 91% Full Time, 2% Part Time, and 7% Contract. Highlights an 80% Physical, 8% Hybrid, and 12% Remote job distribution, with an average salary of $123,952 per year, or $59.6 per hour.

Sr. Network Engineer

Nicholasville, KY • On-site

R J Corman Railroad Group
See more jobs at R J Corman Railroad Groupexternal

$92K - $126K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

R.J. Corman Railroad Group is currently seeking a Senior Network Engineer to join our team in Nicholasville, KY.
Responsibilities:
  • Support and maintain corporate and field network environments across railroad offices, terminals, shops, yards, and remote locations supporting rail operations.
  • Troubleshoot and resolve network connectivity issues impacting operational systems, dispatching, safety, and business functions.
  • Serve as an escalation point for complex network incidents and outages.
  • Administer and support Cisco ISE for user and device authentication, wired and wireless access control, and integration with Active Directory and security policies.
  • Troubleshoot access issues affecting office staff, field devices, and railroad operational systems.
  • Manage Cisco Umbrella DNS-layer security policies and support remote users and locations.
  • Support and coordinate fiber and structured cabling infrastructure, including MDF/IDF closets, patch panels, switches, cabling documentation, and labeling.
  • Coordinate with contractors and vendors for fiber installations, repairs, and testing.
  • Support Azure networking components, including site-to-site VPNs and secure connectivity between on-premises locations and Azure.
  • Deploy, configure, and support Cradlepoint LTE/5G devices for remote sites, temporary locations, and backup connectivity.
  • Monitor connectivity, performance, and reliability of cellular network solutions.
  • Manage vendor relationships, Cisco SmartNet support cases, hardware replacements, and support escalations.
  • Assist with hardware lifecycle planning and refresh coordination.
  • Maintain network documentation, including network diagrams, IP address tracking, site connectivity details, and troubleshooting procedures.
  • Follow and contribute to change management practices.
  • Collaborate with IT Infrastructure, Cybersecurity, Field Operations, railroad leadership, and site contacts.
  • Mentor junior team members and provide guidance on network best practices.
  • Communicate clearly during outages or changes impacting railroad operations.

Specialized or Technical Knowledge, Education and Experience:
  • 10+ years of experience supporting enterprise network environments.
  • Hands-on experience with Cisco ISE.
  • Hands-on experience with Cisco Umbrella.
  • Experience with Cisco SmartNet support processes.
  • Experience with fiber and wired network infrastructure.
  • Azure networking experience (basic to intermediate).
  • Experience with Cradlepoint or cellular WAN devices.
  • Strong troubleshooting skills in real-world operational environments.
  • Ability to support business-critical systems where uptime and safety are priorities.
  • Comfortable working with vendors, contractors, and internal teams.
  • Experience supporting industrial, transportation, railroad, or field operations environments preferred.
  • Cisco and/or Azure certifications, or equivalent experience, preferred.
  • Familiarity with remote site networking.
  • Familiarity with backup and failover connectivity.
  • Familiarity with ITIL or structured IT support practices.
  • Practical, solutions-oriented mindset.
  • Strong sense of ownership and reliability.
  • Ability to balance security with operational needs.
  • Strong communication skills with technical and non-technical users.

Physical Requirements:
  • Ability to work in both office and railroad field environments.
  • Ability to respond to network incidents and outages affecting operational systems.
  • Ability to travel as needed.

Environmental Conditions:
  • Works in a combination of office, railroad facility, terminal, yard, shop, and remote field environments.
  • Supports network infrastructure in operational railroad settings.
  • May require travel to railroad facilities, remote locations, and field sites.
  • Works in environments where uptime, safety, and operational continuity are critical.

Benefits: R.J. Corman Railroad Group, LLC is committed to providing its employees and their families with quality benefits. R.J. Corman offers the following benefits:
Full-Time Team Members:
  • Immediate Eligibility Starting Day One of Employment:
    • Medical, Dental, Vision Insurance
    • PTO (Paid Time Off) Accrual
    • 8 Paid Holidays Per Year
      • Veteran's Day is a Paid Holiday for US Veterans
    • Voluntary Supplemental Life Insurance
    • Voluntary Short and Long-Term Disability
    • Voluntary Accident Insurance
  • FSA and HSA Options
  • 401K Employer Match
  • Paid Maternity Leave
  • Group Life Insurance

All Team Members:
  • 401K Retirement Savings Plan
  • Referral Bonuses
  • Employee Discounts from Various Suppliers
  • Employee Assistance Program
  • Annual Boot Voucher
  • Company Provided PPE
  • Prescription Safety Glasses Allowance

R. J. Corman Railroad is an Equal Employment Opportunity (EEO) employer that is committed to a safe and drug-free workplace. R. J. Corman performs pre-employment criminal background checks and substance abuse testing, which includes a urine drug test to detect the presence of illegal drugs. We appreciate your cooperation in keeping R. J. Corman a safe and drug-free company.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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