Cisco Smartnet Jobs (NOW HIRING)

At SOM, we are a collective committed to shaping a better future for our clients, communities and planet. We aspire to create the most sustainable, impactful work through creative, interdisciplinary teams with all the resources and diversity of a global firm. We value those who are passionate about excellence, innovation, integrity, inclusivity, and collaboration. Together we can achieve great things.
Success at SOM Means

• Ideas: Our highest aspirations go beyond known solutions and models. We are constantly innovating and attempting to bring new approaches, solutions and processes to our work.
• Knowledge: We are not expected to know everything, but rather to passionately pursue answers. It is vital that we listen intently and are proactive about learning, integrating new skills and deepening our knowledge.
• Deliverables: We strive for excellence in the concept, quality, and delivery of our work.
• Individual: We believe in the individual and the wealth of attributes, skills, and knowledge that a person can develop and contribute.
• Team: Our design ethos is founded on the principle of interdisciplinary integration. We foster a positive team culture in which everyone collaborates openly towards common goals. We proactively reconcile the goals and priorities of SOM and clients while fostering opportunities for design and technical excellence in alignment with the firm's ethos.
• Firm: We believe in a meritocracy of ideas. We are a collective that looks to everyone to actively contribute to the design discourse in the office.

Summary
Provide enterprise-level knowledge and possess the ability to diagnose and troubleshoot software and hardware problems across the organization. This position will support the day-to-day activities as well as serve as a technical resource responsible for working closely with Senior Managers and a diverse technical team to build, maintain and communicate product initiatives across the organization. This position will respond to questions from across the organization for existing products and will support new product development and their ongoing activities, requirements or dependencies.
Position Responsibilities:

• Assist with all strategic and long range network design, planning and implementation - hardware, software, support and maintenance (i.e. SmartNet)
• Assist in planning and monitoring budgeting initiatives related to all network devices and operations
• Provide day-to-day support for all network components including monitoring, troubleshooting, implementation and device lifecycle management
• Have complete ownership for all WAN and LAN routing and switching, Wireless Access Infrastructure, S2S connectivity and firewall configuration and management
• Experience with multiple circuit providers (including international if possible) and services (Ethernet, MPLS, VPN, NAT, etc.)
• Provide enterprise-level expertise to diagnose and troubleshoot software and hardware problems and assist others within the organization
• Act as an escalation resource for other members of the support team
• Take ownership of technical issues from conception to resolution
• Advise colleagues on workflows and best practices, helping them achieve the firm's desired results
• Provide technical subject matter expertise to colleagues on products and strategic projects

Minimum Qualifications:

• 6+ years experience implementing and supporting Cisco IT Infrastructure.
• Solid knowledge of LAN/WAN Infrastructure, and IT security.
• Demonstrated ability to design, configure and maintain complex core infrastructure services.
• Strong written communication and documentation skills; ability to convey complex information to a broad audience with differing needs
• Experience operating within a complex environment.
• Experience working with and leading cross-functional teams and remote teams.
• Brings a positive and proactive nature to the teams.
• Experience defining, implementing, and supporting business processes. Must regard all activities as processes that can be continuously improved.
• Demonstrated ability to successfully manage projects' critical path towards business deliverables, under tight deadlines. Ability to coordinate and manage simultaneous data requests of varying size and scope.
• Ability to work under extreme situations such as major outages or critical impact scenarios.
• BS degree in Computer Science or equivalent.

Experience with the following network components:

• Cisco routers and switches, including Nexus and Unified Computing Systems - IOS, IOS-XE and NXOS
• Sophos Firewalls
• Meraki Wireless Cloud Infrastructure
• Monitoring Tools
• SolarWinds Orion
• ServiceNow Ticketing, Change and Outage Management Platform
• Men & Mice IPAM Platform

Are you ready to join a team of creative professionals working on transformational projects around the world? Take advantage of this exciting opportunity to build a better future with SOM.
Our Benefits:
Health and Wellness: Medical, dental, vision, disability, and life & accident insurance
Savings: 401K matching, pre-tax spending accounts, and employee discount programs
Work/Life Balance: Inquire about our hybrid/flexible schedules, paid family leave, paid vacation, backup child and elder care, and an employee assistance program
Professional Development: Reimbursement for professional licenses, associated renewals, and exam fees as well as specialized in-house career development
Compensation for this role is based upon experience, qualifications, location, and education and typically ranges from $140,000 to $180,000.
Our Culture:
Our creative, interdisciplinary teams work like small, dynamic studios, with all the resources and diversity of a global firm. Here, you'll collaborate with industry experts on some of the most exciting and transformative architecture, engineering, and planning projects in the world.
We believe an inclusive environment improves our teams, our firm, and our communities and are passionate about Diversity, Equity, and Inclusion. Our DEI Action Plan was created to bring meaningful change to our profession, starting with our own culture and practices.
We are proud to be an equal opportunity and affirmative action employer. Visit this page to learn more about SOM's employment policy as well as additional information such as a privacy notice for California residents and how to apply offline.
For more about SOM: www.som.com