Director Cisco Smartnet Jobs (NOW HIRING)

Position Summary

Assist the Manager, Network Infrastructure in managing all data network infrastructure for the University.

Principal Duties & Responsibilities

• Design and manage data network services throughout all areas on all campuses:
  • Design, source, and install equipment, supplies, and tools in support of data network operations.
  • Design and install network infrastructure for all wired and wireless devices.
  • Manage multi-Gigabit redundant Internet connections and WAN connections.
  • Recommend infrastructure improvements based on sound best-practice principles.
• Ensure maximum uptime with a goal of 24/7/365 at 100%.
  • Provide one-hour response for all network systems.
  • Lead and guide network staff, contractors, and co-workers in network problem resolution.
  • Monitor and track network usage to prevent problems or problem users.
  • Develop and maintain early warning systems.
  • Perform daily, weekly, and monthly checks of switches, transmission equipment, power supplies, temperature control systems, fire suppression systems, generators, circuits, connections, and related equipment.
• Maintain standards and manage vendors:
  • Keep a set of living physical and logical network maps using Visio or similar mapping utility.
  • Develop and enforce best practices for installation and deployment of all hardware in all Data Centers and IDF closets.
  • Remain aware of security issues and early warning of breaches or usage violations.

• Manage relationships with all vendors and outside contractors in support of active and passive network components.

• Collaboration:
  • Manage the network component selection, cabling, and hardware standards for new construction and campus renovation projects.
  • Represent Networking in construction processes and other partnerships and enforce cabling/wireless installation standards through all phases of construction.

Knowledge, Skills, Abilities, & Other Attributes

• Need to be on call 24 x 7 with flexible schedule.
• In-depth Route/Switch and Data Center knowledge required, at least CCNA and preferably CCNP.
• Experience working with Cisco WLC, ISE, DNA servers, and Smartnet licensing is required.
• Comprehensive knowledge of TCP/IP, subnet masking, NAT, and QoS is required.
• Comprehensive knowledge of OSPF, BGP, EIGRP, and current routing protocols is required.
• Comprehensive knowledge of DNS, DHCP, VLANs, and VPNs is required.
• Fluency with Cisco IOS and NX-OS required.
• Experience troubleshooting hardware and software problems on switches and servers is required.
• Project management experience, with strong leadership and diplomacy skills to meet critical targets amidst various internal/external factors is required.
• Experience designing and deploying Cisco routers and switches required.
• Experience designing and deploying Cisco 802.11n/ac/ax wireless access points required.
• Experience troubleshooting wired and wireless network problems required.
• Strong task prioritization skills required.
• Diplomacy and tactful communication skills required.
• Strong customer-service and queue-management skills required.
• 2+ years direct hands-on experience administering a LAN/WAN environment required.
• In-depth knowledge of Cisco Core/Distribution/Access Layer model required.
• Experience with Palo Alto application layer firewall is a plus.
• Experience with Cisco Unified Computing System (UCS) is a plus.
• Administration of SNMP-based systems is a plus.
• Experience with Microsoft Azure, Active Directory and/or LDAP is a plus.
• Experience with Amazon Web Services (AWS) is a plus.
• MCP, MCSE, and other Microsoft certifications are a plus.

Unusual Working Conditions

Position is required to carry a mobile phone at all times and be available to work evenings and weekends to maintain a high standard of uptime.