Cigna Customer Service Jobs in Minnesota (NOW HIRING)

Do you thrive on solving problems and helping others? Do you live near Rochester Minnesota? Join us onsite as a Dedicated Client Service Partner, where you'll deliver high-impact support for Cigna products, benefits, and claims-while building meaningful client connections.

Work Location: ONSITE in Rochester, Minnesota

What You'll do:

• Provide onsite, hands-on support in the Rochester, Minnesota location, as an extension of the Cigna Account Management team to ensure a seamless benefits experience for HR teams and employees
• Take ownership and resolve escalated issues, including complex claims, denials, authorizations, appeals, and incentive-related questions
• Ensure an exceptional employee experience by delivering insights that strengthen client satisfaction, inform Account Management strategy, and enhance program results.
• Leverage relationship management expertise to build strong partnerships with key clients and act as their trusted liaison
• Support our client ONSITE, five (5) days per week in Rochester, MN with occasional after-hours event support and limited travel as needed both out of state and to other locations within the Rochester, MN area.
• Educate employees on plan offerings and optimize benefit usage through presentations, lunch-and-learns, and client-aligned communications
• Support new-hire onboarding, open enrollment, and health fair activities, including coordinating and supporting onsite client wellness initiatives

What you'll need:

• High School Diploma or GED - required; bachelor's degree - preferred
• WORK ONSITE - located in Rochester, Minnesota - REQUIRED
• Professional experience in insurance, healthcare, managed care, or a related industry - required
• Familiarity with benefits, administration platforms and CRM systems - required
• Leadership skills, including the ability to influence, consult, and guide without direct authority - highly preferred
• Proficiency in Microsoft Office Suite; (Word, Excel, Outlook) - required
• Proven track record of relationship-building with clients and cross-functional partners - highly preferred
• Highly self-motivated and proactive, with the ability to independently manage multiple priorities and deadlines with minimal direction - required
• Demonstrated problem-solving skills with the ability to negotiate, manage expectations, and deliver creative solutions - required
• Strong communication skills with demonstrated ability to deliver clear messaging to employees and client audiences, required
• Willingness to work a flexible schedule and travel up to 30% (Scottsdale, AZ; Rochester, MN; Jacksonville, FL) required

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 56,600 - 94,300 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.