1

Cigna Customer Service Jobs in Minnesota (NOW HIRING)

Enterprise Architect

Virginia, MN · On-site

$140 - $150/hr

The scope of this program is to enhance enterprise IT services and solutions to this customer ... Dental Coverage - Cigna - PPO Base & Buy-Up Plans * Vision Coverage - Principal - VSP Choice ...

... our customers. We reward and recognize our employees based on our values ofAspire to Greatness ... Parental Leave and Adoption Services * Health and Wellness Programs and Events * Awarded 2025 Cigna ...

... our customers. We reward and recognize our employees based on our values ofAspire to Greatness ... Parental Leave and Adoption Services * Health and Wellness Programs and Events * Awarded 2025 Cigna ...

Showing results 21-40

Cigna Customer Service information

See Minnesota salary details

$9

$17

$26

How much do cigna customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for cigna customer service in Minnesota is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.52 per hour, depending on experience, location, and employer.

What is a Cigna Customer Service?

A Cigna Customer Service job involves assisting customers with their health insurance plans, claims, billing inquiries, and policy details. Representatives provide support through phone, email, or chat, helping members navigate their benefits and resolve issues. Strong communication, problem-solving, and empathy skills are essential. The role may also involve coordinating with healthcare providers and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive in the Cigna Customer Service position, and why are they important?

To thrive as a Cigna Customer Service representative, you need excellent communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and healthcare benefit systems is often required. Exceptional listening, patience, and empathy help you resolve customer concerns effectively, while adaptability enables you to manage a variety of inquiries. These attributes are crucial for delivering accurate information, ensuring customer satisfaction, and maintaining Cigna's reputation for quality service.

What are common challenges faced by Cigna Customer Service representatives and how are they supported in addressing them?

Cigna Customer Service representatives often handle complex questions about insurance benefits, claims processing, and coverage guidelines, which can sometimes be challenging due to the detailed nature of healthcare plans. To help address these challenges, representatives are provided with thorough training, access to comprehensive knowledge bases, and support from experienced supervisors. There are also established escalation pathways for particularly difficult or unique situations. This structured support environment ensures employees can confidently assist customers while continuing to develop their expertise and problem-solving skills.

How to get hired at Cigna customer service?

To get hired as a Cigna customer service representative, applicants should submit an online application through the company's careers page, demonstrate strong communication and problem-solving skills, and typically complete a phone or virtual interview. Relevant experience in customer service and familiarity with healthcare or insurance terminology can improve chances of selection.

What are popular job titles related to Cigna Customer Service jobs in Minnesota?

For Cigna Customer Service jobs in Minnesota, the most frequently searched job titles are:

What cities in Minnesota are hiring for Cigna Customer Service jobs?

Cities in Minnesota with the most Cigna Customer Service job openings:

Infographic showing various Cigna Customer Service job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,014 per year, or $17.8 per hour.

Enterprise Architect

Method, Inc.

Virginia, MN • On-site

$140 - $150/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 hours ago


Key responsibilities

  • Manage server performance against service delivery objectives and implement operational improvements.

  • Gather and analyze user system requirements, develop technical documentation, and support system troubleshooting.

  • Define and enforce enterprise architecture standards, develop reference architectures, and lead architecture review boards.


Job description

Company Overview

Spry Methods is a proven provider of mission-focused technology, cybersecurity, and program management solutions supporting critical Federal and DoD missions. We specialize in delivering integrated, high-impact solutions across cyber operations, enterprise resource management, and mission support services. Our culture emphasizes collaboration, accountability, and innovation - empowering our teams to deliver meaningful outcomes in complex, high-security environments.

Who We’re Looking For (Position Overview)

Spry Methods is seeking a Enterprise Architect to support a federal law enforcement and scientific mission environment delivering secure, high-performing enterprise IT services. This role contributes directly to the reliability, modernization, and operational excellence of infrastructure, applications, and specialized technology platforms that enable critical investigative and scientific capabilities.

The Enterprise Architect will support a diverse ecosystem of hardware, enterprise systems, applications, and operational technologies across multiple interconnected networks. This position plays a key role in strengthening service delivery, optimizing system performance, and improving integration across platforms to ensure seamless mission execution.

Working at the convergence of enterprise IT and specialized scientific systems, you will ensure supported environments maintain high levels of availability, responsiveness, security, and operational stability. The role requires proactive monitoring of server and system performance, alignment with service level objectives, and continuous identification of process and technical enhancements that increase efficiency, resilience, and scalability.

What Your Day-To-Day Looks Like (Position Responsibilities)
  • The scope of this program is to enhance enterprise IT services and solutions to this customer component to provide best-in-class end-user support and drive improvements in the operations, management, maintenance and integration of services across multiple networks, systems, and applications to enable and enhance mission operations for law enforcement capabilities
  • In this role, you will be working at the intersection of traditional IT and specialized scientific and operational technology systems to ensure functionality, performance, availability, responsiveness of supported IT systems and services
  • You will be accountable for managing server performance against service delivery objectives and identifying and implementing operational improvements to promote efficiency within the organization
  • Requirements & Documentation
  • Gather and analyze user system requirements using multiple methodologies
  • Develop technical documentation, including system requirements, security specifications, and test plans
  • System Operations & Troubleshooting
  • Diagnose and resolve server issues related to connectivity, storage, application status, availability, and hardware
  • Monitor system performance, identify anomalies, and implement corrective actions
  • Data Protection & Continuity
  • Perform regular data backups and maintain disaster recovery operations
  • Support Continuity of Operations (COOP) to ensure mission-critical availability
  • Infrastructure Management
  • Apply technical and business expertise to improve deployment and maintenance processes
  • Design, deploy, test, certify, patch, and address interoperability issues across all system components
  • Collaboration & Service Improvement
  • Work independently and collaboratively to enhance system solutions and drive service improvements
  • Enterprise Architecture Leadership
  • Define and enforce enterprise architecture standards and best practices across IT projects
  • Develop and maintain reference architectures to guide solution design and implementation
  • Ensure compliance with security, regulatory, and governance frameworks in all architectural designs
  • Lead architecture review boards and provide guidance on technical decisions and trade-offs
  • Drive innovation by evaluating and integrating emerging technologies into enterprise solutions
What You Need to Succeed (Minimum Requirements)
  • US citizenship with active Top Secret clearance
  • Minimum of 8 years' experience, or equivalent certifications demonstrating ability to perform at this level
  • Experience in tools such as AWS, Microsoft, Windows Server, Citrix, NetApp, Dell Unity, Dell Avamar, Hyper-V, Microsoft SQL Server, Azure DevOps, Ivanti, Microsoft Service Manager, Atlassian, Microsoft Endpoint Configuration Manager, WSUS, and BigFix, Splunk

$140,000 - $150,000 a year

Compensation is determined based on relevant experience, technical qualifications, certifications, clearance level, and contract requirements.

Perks of Working for Us (Benefits)
  • Medical Coverage – Cigna - 4 Options
    • Traditional - PPO Open Access Plus Network
    • (2) HDHP - PPO Open Access Plus Network
    • HDHP - EPO Open Access Plus Network
  • Dental Coverage – Cigna - PPO Base & Buy-Up Plans
  • Vision Coverage – Principal - VSP Choice Network
  • Paid Holidays: Full-time employees receive 11 paid federal holidays
  • Paid Time Off (PTO): PTO accrual starts at 15 days per year
  • Training Benefit: Annual training allowance available toward any job-related training or education
  • 401(k): Multiple Fund Choices through Fidelity with a company match

For our full list of benefits, please visit http://www.sprymethods.com/careers/benefits/

EEO Statement

At Spry, we believe talented and dedicated employees are our most valued assets and the foundation of our success. We are committed to crafting a diverse and inclusive workplace that endorses engagement, creativity, quality and innovation.

We are proud to be an Aff ative Action and Equal Opportunity Employer and as such, we evaluate qualified candidates in full consideration without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, disability status, protected veteran status, and any other protected status.

#J-18808-Ljbffr