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How much do cigna claims representative jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for cigna claims representative in the United States is $24.56, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $28.85 per hour, depending on experience, location, and employer.

What is a typical workday like for a Cigna Claims Representative?

As a Cigna Claims Representative, your typical day involves reviewing and processing insurance claims, investigating discrepancies, and communicating with customers, healthcare providers, and internal teams to ensure timely resolutions. You'll spend much of your time working on a computer, using specialized claims management software and responding to inquiries via phone or email. The role often requires balancing multiple priorities and maintaining accuracy under deadlines. Collaboration with other departments—such as customer service, underwriting, or medical review teams—is common, supporting a cooperative team environment. This structure helps ensure claims are handled efficiently and members receive the support they need.

What are the key skills and qualifications needed to thrive in the Cigna Claims Representative position, and why are they important?

To thrive as a Cigna Claims Representative, you need a solid understanding of health insurance policies, attention to detail, and strong analytical skills, usually supported by a high school diploma or equivalent and experience in claims processing. Proficiency with claims management systems, Microsoft Office Suite, and familiarity with industry software such as Facets or Salesforce is often expected. Exceptional communication, problem-solving abilities, and customer service orientation help candidates excel in high-volume, client-focused environments. These skills are essential for accurately adjudicating claims, providing excellent service, and maintaining compliance with regulatory standards.

What is a Cigna Claims Representative job?

A Cigna Claims Representative is responsible for processing and evaluating insurance claims to ensure accurate and timely payment. They review medical and policy information, communicate with customers and healthcare providers, and investigate claims for discrepancies or fraud. This role requires strong attention to detail, problem-solving skills, and knowledge of insurance policies. Representatives may also assist customers in understanding their benefits and resolving claim-related issues.

More about Cigna Claims Representative jobs
What cities are hiring for Cigna Claims Representative jobs? Cities with the most Cigna Claims Representative job openings:
What are the most commonly searched types of Cigna Claims Representative jobs? The most popular types of Cigna Claims Representative jobs are:
What states have the most Cigna Claims Representative jobs? States with the most job openings for Cigna Claims Representative jobs include:
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Cigna Claims Representative jobs near you
Infographic showing various Cigna Claims Representative job openings in the United States as of July 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $51,091 per year, or $24.6 per hour.
Claims Representative - Evernorth - Remote

Claims Representative - Evernorth - Remote

CarepathRx

Remote

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

CarepathRx rating

7.2

Company rating: 7.2 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

36th of 105 rated pharmacies

Job description

Job Title

Job Description

Responsibilities:
  • Review claim images to determine accurate routing and handling.
  • Search member information in Cigna systems and update database fields to route items to correspondence or appeals.
  • Follow established policies and procedures to support accurate processing and automation.
  • Use multiple computer applications simultaneously and navigate systems efficiently.
  • Maintain accuracy by identifying discrepancies, errors, or missing information.
  • Meet or exceed quality, production, and Key Performance Indicator (KPI) expectations.

New advocates complete a comprehensive training program that includes virtual classroom instruction, on-the-job learning, feedback, and gradually increasing productivity and quality expectations. After training, advocates are expected to meet established accuracy, volume, and production metrics.

Qualification:

  • High school diploma or equivalent.
  • Strong attention to detail, critical thinking, and accuracy.
  • Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
  • Proficiency with Microsoft Office applications, including Word, Excel, Outlook, OneNote, and PowerPoint.
  • Ability to navigate multiple computer applications efficiently, including use of keyboard shortcuts.
  • Excellent organizational, interpersonal, written, and verbal communication skills.
  • Strong customer service orientation, integrity, and personal accountability.
  • Ability to learn benefit plans, systems, applications, and job-specific processes.
  • Ability to type and use a keyboard for extended periods.
  • Health insurance processing or related experience preferred.
  • Work independently with strong self-discipline, accountability, and consistent follow-through.
  • Participate effectively in a virtual work environment using Outlook, Teams, and other collaboration tools.
  • Accept feedback, adapt to change, and apply coaching from supervisors, coaches, and trainers to improve processing techniques and workflows.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 17.75 - 26 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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