Job Title: Night Auditor/Guest Service Agent
Reports To: Front Office Manager and, Leadership Team
Accurately balances all hotel income and expenses for a 24-hour hotel operating period. Maintains the functional areas of guest registration, telephone operations, and guest reservations overnight to ensure guest satisfaction and maximize hotel profitability.
PRIMARY RESPONSIBILITIES:
Be familiar and knowledgeable with the operation of the Point-of-Toast System, ProfitSword, ChoiceAdvantage PMS, and all front office operating systems.
Follow Cambria Suites and Meyer Jabara Hotels operational policies and procedures, including those for cash and credit card handling, safety and security, and all other policies, procedures, and standards
Education: Minimum of High School Diploma or equivalent
Experience: Previous hospitality experience required
Previous supervisory experience preferred
Knowledge of accounting principles
Skills: Interpersonal communication skills/ Customer service orientation
Attention to detail and well organized
Good oral and written communication skills in English, bilingual a plus
Computer aptitude, especially Microsoft Excel
Mathematical skills (profit/loss concepts, percentages and variances)
Must have ability to work weekends and holidays
Ability to stay awake during working hours overnight
Ability to lift, pull, or carry items weighing at least 50 pounds
The statements in this position description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.