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Job Title:  Night Auditor/Guest Service Agent

Reports To:  Front Office Manager and, Leadership Team

SCOPE:

Accurately balances all hotel income and expenses for a 24-hour hotel operating period. Maintains the functional areas of guest registration, telephone operations, and guest reservations overnight to ensure guest satisfaction and maximize hotel profitability.

PRIMARY RESPONSIBILITIES:

• Resolves guest complaints to the satisfaction of the guest; responds promptly to any guest request for service.

• Balances all room revenue and room expenses. Balances all room and tax charges for closing of financial transactions of the day.

• Answer hotel telephones courteously and efficiently and provides wake-up calls to guest rooms.

• Maintains a "can-do" and a “guests first” attitude at all times.

• Be familiar and knowledgeable with the operation of the Point-of-Toast System, ProfitSword, ChoiceAdvantage PMS, and all front office operating systems.

• Follow Cambria Suites and Meyer Jabara Hotels operational policies and procedures, including those for cash and credit card handling, safety and security, and all other policies, procedures, and standards

• Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations.

• Arrives at work in a timely fashion in accordance with the posted schedule.

• Abides by established uniform guidelines.

• Attends scheduled training sessions and meetings and completes all mandatory training as dictated by the brand, Meyer Jabara, and the hotel management.

• Ensure the hotel is properly locked and secure during the night.

• Assist with any emergencies or irregularities that arise.

• Works as a functional member of the team and is ready and willing to assist with any other department duties within the hotel as directed.