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Chime Bank Jobs (NOW HIRING)

Chime Financial, Inc

Genesys Platform Program Lead

We created Chime-a financial technology company, not a bank*-on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we ...

Chime Financial, Inc

Program Manager, OMX SOTO

We created Chime-a financial technology company, not a bank*-on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we ...

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How much do chime bank jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for chime bank in the United States is $21.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $24.04 per hour, depending on experience, location, and employer.

What is Chime Bank?

Chime Bank is a financial technology company that offers banking services through its mobile app and website. It partners with FDIC-insured banks to provide features such as checking accounts, savings accounts, early direct deposit, and no monthly fees. Chime's services are designed to be accessible and user-friendly, with a focus on helping customers save money and manage their finances digitally. While Chime is not a bank itself, it provides many of the same services as traditional banks, often with fewer fees and more modern tools.

What are some of the unique challenges faced by customer service representatives at Chime Bank, and how can applicants prepare for them?

Customer service representatives at Chime Bank often assist members with resolving account issues, navigating digital banking features, and answering questions about transactions or security. One unique challenge is handling complex inquiries in a fully digital environment, where empathy and clear communication are key despite not interacting face-to-face. Applicants can prepare by familiarizing themselves with common fintech tools, practicing effective written and verbal communication, and staying up-to-date on digital banking trends. Demonstrating adaptability and problem-solving skills will also help you thrive in Chime’s fast-paced, customer-focused setting.

What is the easiest bank job to get?

Entry-level customer service representative or teller positions are generally the easiest bank jobs to obtain, as they often require minimal prior experience and focus on basic skills like communication and cash handling. These roles typically involve on-the-job training and may require a high school diploma or equivalent.

Does Chime have remote jobs?

Chime offers remote job opportunities in various roles, often requiring skills in customer service, engineering, or finance. Many positions are flexible and can be performed from home, depending on the role and company needs.

What is the difference between Chime Bank vs Bank Teller?

AspectChime BankBank Teller
Required CredentialsNo formal degree required; customer service skills preferredHigh school diploma or equivalent; banking certifications optional
Work EnvironmentRemote or branch-based customer serviceBranch-based, face-to-face banking
Employer & Industry UsageFintech companies, digital bankingTraditional banks, retail banking
Common Search & ComparisonCustomer service roles in digital bankingIn-person banking services

Chime Bank and Bank Tellers both serve banking customers but differ mainly in work environment and credentials. Chime Bank operates primarily as a digital fintech company, often offering remote customer service roles, while Bank Tellers work in physical bank branches providing in-person services. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

Why is Chime falling?

Chime Bank, as a financial technology company, may experience declines due to factors such as increased competition, regulatory challenges, or economic downturns affecting customer growth and profitability. Job stability within the company can also be impacted by organizational restructuring or shifts in strategic priorities. Staying informed about industry trends and company updates can help assess potential risks to employment.

Is Chime good to work for?

Chime offers customer service and banking-related roles that typically require strong communication skills and familiarity with financial technology. Employees report a fast-paced environment with opportunities for remote work and career growth, though experiences can vary by position and team. It's advisable to review specific job reviews and company policies for a comprehensive understanding.

What are the key skills and qualifications needed to thrive as a Chime Bank Customer Service Representative, and why are they important?

To thrive as a Chime Bank Customer Service Representative, you need strong communication skills, problem-solving abilities, and familiarity with banking products, typically supported by a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, digital banking platforms, and secure data handling systems is expected. Empathy, patience, and adaptability are crucial soft skills for effectively assisting customers and resolving their issues. These competencies ensure customers receive efficient, accurate, and friendly support, which is vital for maintaining trust and satisfaction in a digital banking environment.
More about Chime Bank jobs
What are the most commonly searched types of Chime Bank jobs? The most popular types of Chime Bank jobs are:
What states have the most Chime Bank jobs? States with the most job openings for Chime Bank jobs include:
What job categories do people searching Chime Bank jobs look for? The top searched job categories for Chime Bank jobs are:
Chime Bank jobs near you
Infographic showing various Chime Bank job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 4% Hybrid, and 3% Remote job distribution, with an average salary of $45,151 per year, or $21.7 per hour.

Genesys Platform Program Lead

Chime Financial, Inc

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

About the role
Chime is undergoing one of the most significant transformations in our member support history by migrating our enterprise contact center to Genesys Cloud CX. We are seeking a Genesys Platform Lead to serve as the internal authority for this platform: ensuring the migration lands correctly and the platform continues to operate at its best long after launch. This is not a build-and-hand-off engagement; the role serves as an ongoing "watchtower" - accountable for correct configuration, rigorous governance, and continuous improvement.
The base salary offered for this role and level of experience will begin at $138,000.00 and up to $190,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
In this role, you can expect to
  • Own the solution architecture for Genesys Cloud CX - defining how it's configured, integrated with our CRM, WFM, bots, and identity systems, and governed so complexity doesn't quietly accumulate over time.
  • Be the internal reviewer for every significant architectural decision made by our Systems Implementer and Managed Services Provider, validating that what gets built actually aligns with Chime's standards and long-term operating model.
  • Lead our most complex Genesys initiatives - from new AI platform integrations to major IVR redesigns - translating business and CX requirements into technically sound platform designs and keeping delivery tracks aligned across Engineering, SI, and MSP.
  • Own the Genesys vendor relationship on behalf of Operations & Member Experience: managing partner performance to contract and SLAs, escalating issues when needed, and representing Chime's operational priorities to influence the Genesys product roadmap.
  • Drive platform effectiveness through data - measuring utilization and feature adoption, identifying optimization opportunities, and building a continuous improvement roadmap that improves routing performance, cost efficiency, and operational resilience.
  • Participate in CAB (Change Advisory Board) governance as the platform technical authority, ensuring changes are architecturally sound before release and partnering with the PMO/Change/Governance team to keep things well-sequenced and safe to deploy.
  • Build institutional knowledge that outlasts any one vendor or individual - through documentation, runbooks, and architecture decision records that keep Chime genuinely independent in how we operate this platform.
To thrive in this role, you have
  • 5+ years of experience in contact center platform operations, architecture, or technical program management - you've been in the weeds on real deployments, not just advised from the sidelines.
  • Deep hands-on knowledge of Genesys Cloud CX, including Architect (IVR/flow design), ACD routing, queue management, skills-based routing, and platform administration.
  • A track record of holding SIs or MSPs accountable - you know how to manage vendor relationships against contracts and SLAs, and you're comfortable escalating when commitments aren't being met.
  • Strong solution architecture skills: you think in integration patterns, governance frameworks, and technical standards, and you know how to design for the long term rather than just solving the problem in front of you.
  • Experience leading complex, multi-workstream technical programs with third-party implementers - you can keep dependencies untangled and prevent the kind of silent integration failures that only surface at go-live.
  • The ability to move fluidly between deep technical design and clear communication with non-technical stakeholders - translating architectural tradeoffs into language that lands with business and CX leaders.
  • Bonus points for: Genesys Cloud CX Architect Certification; experience with CCaaS migrations; familiarity with Zendesk, NICE IEX, Okta/SCIM, or bot/AI integrations; background in financial services or regulated industries; or experience with Terraform-based Genesys configuration.

#LI-MM1 #LI-Remote
A little about us
At Chime, we believe that everyone can achieve financial progress. We created Chime-a financial technology company, not a bank*-on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.
We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.
We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.
We know that to achieve our mission, we must earn and keep people's trust-so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall-our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.
Because if we don't-who will?
*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.
What we offer for our full-time, regular employees
  • Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you're coming in regularly or are part of our fully remote program, you'll stay engaged with your work and teammates.
  • In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
  • Competitive salary based on experience
  • 401k match plus great medical, dental, vision, life, and disability benefits
  • Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
  • 1% of your time off to support local community organizations of your choice
  • Annual wellness stipend to use towards eligible wellness related expenses
  • Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
  • Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
  • In-person and virtual events to connect with your fellow Chimers-think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
  • ♥ A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can't be done without a diverse team and inclusive environment. That's why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.
Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com.
To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

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