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Chief Operating Officer Msp It Jobs in Raleigh, NC

Cache Ventures

VP of Operations

Raleigh, NC · On-site +1

If we scale hard, you're the architect behind it. What This Role Is Not * Not corporate COO * Not process theater * Not a founder babysitter * Not maintenance mode We want a builder. Someone who has:

Cache Ventures

VP of Operations

Raleigh, NC · Remote

If we scale hard, you're the architect behind it. What This Role Is Not * Not corporate COO * Not process theater * Not a founder babysitter * Not maintenance mode We want a builder. Someone who has:

Cache Ventures

VP of Operations

Raleigh, NC · Remote

If we scale hard, you're the architect behind it. What This Role Is Not * Not corporate COO * Not process theater * Not a founder babysitter * Not maintenance mode We want a builder. Someone who has:

Cache Ventures

Head of Operations

Raleigh, NC · Remote

If we scale hard, you're the architect behind it. Requirements What This Role Is Not * Not corporate COO * Not process theater * Not a founder babysitter * Not maintenance mode We want a builder.

Cache Ventures

Director of Operations

Raleigh, NC · Remote

If we scale hard, you're the architect behind it. Requirements What This Role Is Not * Not corporate COO * Not process theater * Not a founder babysitter * Not maintenance mode We want a builder.

Cache Ventures

Director of Operations

Raleigh, NC · Remote

If we scale hard, you're the architect behind it. Requirements What This Role Is Not * Not corporate COO * Not process theater * Not a founder babysitter * Not maintenance mode We want a builder.

Cache Ventures

Head of Operations

Raleigh, NC · On-site +1

If we scale hard, you're the architect behind it. Requirements What This Role Is Not * Not corporate COO * Not process theater * Not a founder babysitter * Not maintenance mode We want a builder.

Cache Ventures

Head of Operations

Raleigh, NC · Remote

If we scale hard, you're the architect behind it. Requirements What This Role Is Not * Not corporate COO * Not process theater * Not a founder babysitter * Not maintenance mode We want a builder.

Cache Ventures

Director of Operations

Raleigh, NC · On-site +1

If we scale hard, you're the architect behind it. Requirements What This Role Is Not * Not corporate COO * Not process theater * Not a founder babysitter * Not maintenance mode We want a builder.

Ivy Way Placements

Client Service Associate

Raleigh, NC · On-site

$80K - $92K/yr

... , CIO, COO, or senior leader is part of your career vision, you'll have the opportunity to learn from experienced professionals who genuinely want to help you succeed. What's In It For You? Career ...

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Chief Operating Officer Msp It information

See Raleigh, NC salary details

$40.3K

$147K

$262K

How much do chief operating officer msp it jobs pay per year?

As of Sep 6, 2026, the average yearly pay for chief operating officer msp it in Raleigh, NC is $146,981.00, according to ZipRecruiter salary data. Most workers in this role earn between $108,400.00 and $179,800.00 per year, depending on experience, location, and employer.

What does a chief operating officer (COO) do at an MSP IT company?

A Chief Operating Officer (COO) at a Managed Service Provider (MSP) IT company is responsible for overseeing the daily operations, ensuring service delivery aligns with client expectations, and optimizing internal processes for efficiency. They manage teams, develop operational policies, and implement strategies to meet business goals. The COO collaborates closely with other executives to drive growth, improve customer satisfaction, and maintain compliance with industry standards. Their leadership is crucial in scaling the company and adapting to technological changes in the IT landscape.

What are the key skills and qualifications needed to thrive as a chief operating officer (COO) in an MSP IT environment?

To thrive as a Chief Operating Officer in an MSP IT environment, you need a strong background in IT operations, business management, and a proven track record in leadership roles, often supported by a bachelor’s or master’s degree in business or technology. Familiarity with IT service management frameworks (like ITIL), PSA/RMM tools, and relevant certifications (such as PMP or ITIL) is typically required. Exceptional communication, strategic thinking, and change management skills distinguish top COOs in this position. These competencies are vital for aligning IT services with business goals, driving operational efficiency, and ensuring exceptional client satisfaction in a competitive MSP landscape.

What are some common challenges a chief operating officer (COO) faces in an MSP IT environment, and how can they be addressed?

A Chief Operating Officer in an MSP IT setting often contends with balancing operational efficiency, service quality, and rapid technological changes. Managing a diverse technical team while maintaining high client satisfaction and meeting tight SLAs can be challenging. To address these, COOs typically implement robust process documentation, invest in ongoing staff training, and prioritize strong communication across departments. Leveraging automation and analytics tools also helps streamline operations and provides actionable insights for continuous improvement.

What is the difference between Chief Operating Officer Msp It vs Chief Technology Officer Msp It?

AspectChief Operating Officer Msp ItChief Technology Officer Msp It
Primary FocusOversees daily operations, business strategy, and client service deliveryFocuses on technology strategy, innovation, and technical infrastructure
CredentialsBusiness management, leadership, industry certificationsTechnical degrees, certifications like CISSP, cloud certifications
Work EnvironmentExecutive leadership, client-facing, operational teamsTechnical teams, R&D, product development
Industry UsageCommonly used in MSPs to denote operational leadershipUsed to highlight technical vision and innovation leadership

While both roles are executive positions within MSPs, the Chief Operating Officer Msp It primarily manages operations and client relations, whereas the Chief Technology Officer Msp It focuses on technological strategy and innovation. Understanding these differences helps organizations assign the right leadership to their strategic needs.

What are popular job titles related to Chief Operating Officer Msp It jobs in Raleigh, NC?

For Chief Operating Officer Msp It jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Chief Operating Officer Msp It jobs in Raleigh, NC look for?

The top searched job categories for Chief Operating Officer Msp It jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Chief Operating Officer Msp It jobs?

Cities near Raleigh, NC with the most Chief Operating Officer Msp It job openings:

Chief Operating Officer Msp It jobs near you
Infographic showing various Chief Operating Officer Msp It job openings in Raleigh, NC as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 80% In-person, 10% Hybrid, and 10% Remote job distribution, with an average salary of $146,981 per year, or $70.7 per hour.

VP of Operations

Cache Ventures

Raleigh, NC • On-site, Remote

Full-time

Re-posted 27 days ago

Job description

Install the Engine. Scale the Machine.
This is not a typical "Head of Ops" role.
This is a scale inflection role.
Emailable has been built founder-led.
Now we're installing a revenue focused operator to turn aggressive growth into a predictable machine.
If you've scaled a chaotic $5M-$15M ARR SaaS and know what breaks between scrappy and scalable, keep reading.
If you want comfort, skip this.
What We're Building
Emailable powers high-volume senders who live and die by inbox placement.
Tech & SaaS, Ecommerce & Retail, Professional Services, Travel & Hospitality, and Media & Publishing.
When deliverability drops, they bleed revenue.
We're becoming the verification + deliverability infrastructure layer for that ecosystem.
This role is about making revenue predictable while we scale aggressively.
Requirements
What You Own
You own the revenue engine.
Not meetings.
Not culture slides.
Not "alignment."
Revenue.
Specifically:
  • Forecast accuracy (±10%)
  • Pipeline discipline
  • Net Revenue Retention
  • Gross churn reduction
  • Enterprise expansion
  • Revenue visibility across the org

You will run:
  • Sales
  • Customer Success
  • RevOps
  • Support

If revenue misses, it's on you.
If we scale hard, you're the architect behind it.
What This Role Is Not
  • Not corporate COO
  • Not process theater
  • Not a founder babysitter
  • Not maintenance mode

We want a builder.
Someone who has:
  • Cleaned up messy CRMs
  • Killed fake optimism in forecasts
  • Reduced churn in usage-based SaaS
  • Installed discipline in scrappy teams
  • Worked directly with a driven founder

If you've only operated inside polished enterprise orgs, this likely isn't for you.
What Success Looks Like
By Day 90
  • Clean forecasting system
  • Clear segmentation
  • You running revenue meetings
  • Founder removed from operational noise

By 12 Months
  • Revenue predictable
  • Enterprise motion repeatable
  • NRR strong and stable
  • Internal execution tight

Long-Term
  • Scale toward eight figures
  • Revenue leadership under you installed
  • Infrastructure-level positioning in Media & Publishing

Who Thrives Here
You might be:
  • A VP Revenue at a growth-stage SaaS who's capped
  • A Head of RevOps already doing CRO-level work
  • A COO at a scrappy martech company
  • A former founder who learned revenue discipline the hard way

You are:
  • Calm under pressure
  • Direct
  • Comfortable challenging a CEO
  • Obsessed with numbers
  • Energized by growth

Benefits
Fully Remote Work
Work from anywhere. We're a globally distributed team that optimizes for deep work, autonomy, and output, not office hours.
Competitive Compensation
Strong base salary + performance bonus. We pay for talent and expect high ownership in return.
Flexible Time Off
We operate like adults, take time when you need it. No complicated policies, no counting days.
Family-Friendly Policies
We support parents with:
  • Paid parental leave
  • Flexible schedules
  • Real understanding of life outside work
Mental Health & Wellness Support
We encourage sustainable work (not burnout) and provide access to wellness stipends or services to keep you performing at your best.
Annual Home Office & Productivity Budget
Upgrade your setup - monitors, keyboards, software, whatever helps you work better.
Professional Development
Budget for:
  • Courses
  • Certifications
  • Conferences
  • Books

Anything that helps you grow into a future COO-level operator.
Cutting-Edge Tech Stack
Work with a modern toolset and help shape how our internal systems evolve.
High-Trust, No-Bureaucracy Culture
No politics. No red tape.
Just smart people working together to build something meaningful.
Final Filter
If you want stability and incremental growth, this isn't for you.
If you want to build the revenue machine behind a category-defining infrastructure company, you'll figure out how to get in touch with me.

Apply