ZipRecruiter

Log In

1

Chat Support Jobs in Powder Springs, GA (NOW HIRING)

Zelis

Client Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

Position Overview The Chat Support Specialist serves as a primary point of contact for clients, delivering exceptional support through chat and email channels. This role is responsible for ...

RemX

Be Seen First

Bilingual Call Center Representative

Sandy Springs, GA · On-site

$19/hr

Troubleshoot and resolve customer concerns through phone, email, and chat support. * Accurately document all customer interactions within internal systems. * Receive, investigate, and resolve ...

New

Coreforce

Technical Support Specialist

Atlanta, GA · On-site

$20 - $22/hr

Resolve Tier 1 support issues via phone, chat, email, and remote desktop tools, using internal knowledge bases and standard operating procedures. * Troubleshoot and resolve issues related to ...

Coreforce

Technical Support Specialist

Atlanta, GA · Hybrid

$20 - $22/hr

Resolve Tier 1 support issues via phone, chat, email, and remote desktop tools, using internal knowledge bases and standard operating procedures. * Troubleshoot and resolve issues related to ...

Adams Keegan

Customer Support Representative

Kennesaw, GA

$14.75 - $20/hr

This role is focused on delivering excellent customer service across phone, email, and chat ... Experience with phone-based support and customer communication tools is advantageous * Formal ...

next page

Showing results 1-20

All JobsChat Support JobsChat Support Jobs in Powder Springs, GA

Chat Support information

See Powder Springs, GA salary details

$13

$24

$42

How much do chat support jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for chat support in Powder Springs, GA is $24.67, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $26.88 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

What are the key skills and qualifications needed to thrive as a Chat Support representative, and why are they important?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are Chat Support representatives?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.
What are the most commonly searched types of Chat Support jobs in Powder Springs, GA? The most popular types of Chat Support jobs in Powder Springs, GA are:
What job categories do people searching Chat Support jobs in Powder Springs, GA look for? The top searched job categories for Chat Support jobs in Powder Springs, GA are:
What cities near Powder Springs, GA are hiring for Chat Support jobs? Cities near Powder Springs, GA with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Powder Springs, GA as of July 2026, with employment types broken down into 57% Full Time, 11% Part Time, 1% Temporary, 30% Contract, and 1% Summer. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $51,304 per year, or $24.7 per hour.
Chat Support Agent

Chat Support Agent

Spire Manufacturing Solutions

Atlanta, GA • Remote

$21 - $29/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

We are seeking a dedicated and customer-oriented Remote Chat Support Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing timely and effective assistance through chat platforms. This position requires excellent communication skills, a patient and empathetic attitude, and the ability to resolve customer inquiries efficiently and professionally. As a Remote Chat Support Agent, you will play a crucial role in maintaining customer satisfaction and loyalty by addressing issues, answering questions, and guiding users through product features or troubleshooting steps. This is an ideal opportunity for individuals who thrive in a fast-paced environment, enjoy helping others, and are comfortable working independently from a remote location. We prioritize flexibility, so you will have the opportunity to work from the comfort of your own home while being an integral part of our support team. If you are passionate about customer service and eager to contribute to a positive customer experience, we invite you to apply and become a valuable member of our organization.


Responsibilities
  • Respond promptly and professionally to customer inquiries via live chat platforms.
  • Provide accurate information about products, services, and policies to customers.
  • Troubleshoot technical issues and guide customers through resolution steps.
  • Maintain detailed and clear records of customer interactions and transactions.
  • Escalate complex or unresolved issues to the appropriate internal teams.
  • Follow established protocols for customer communication and problem-solving.
  • Continuously update knowledge of product updates and company procedures.
  • Adhere to quality and performance standards to ensure customer satisfaction.
Requirements
  • Proven experience in customer service or chat support roles is preferred.
  • Excellent written communication skills with strong attention to grammar and clarity.
  • Ability to multitask and manage time effectively in a remote work environment.
  • Strong problem-solving skills and the ability to think quickly under pressure.
  • Comfortable using chat software and basic computer applications.
  • High level of patience, empathy, and professionalism when dealing with customers.
  • Reliable internet connection and a suitable home office setup.
  • Flexibility to work varied shifts, including evenings and weekends, if required.