ZipRecruiter

Log In

1

Chat Support Jobs in Powder Springs, GA (NOW HIRING)

Burjline Builders

Live Chat Support

Atlanta, GA · On-site

$18 - $25/hr

Live Chat Support CARING, Inc. is a leading non-profit organisation dedicated to enhancing the health, dignity, and well-being of senior residents and adults with disabilities. Our mission is to ...

New

Zelis

Client Support Specialist

Atlanta, GA · On-site

$19 - $24/hr

Chat Support Specialist The Chat Support Specialist serves as a primary point of contact for clients, delivering exceptional support through chat and email channels. This role is responsible for ...

AYS

Live Chat Agent

Atlanta, GA · On-site

$15 - $20/hr

As a Live Chat Agent, you will be responsible for providing timely and accurate support to our clients through live chat channels. You will be the first point of contact for our customers, and your ...

KEH, Inc.

Retail Sales Associate (Part Time)

Smyrna, GA · On-site

$15 - $17.25/hr

KEH primarily sells through its own channels, including direct-to-consumer online platforms, phone and chat support, and physical retail. The company also operates one of the largest repair ...

Procare Solutions

Customer Support Specialist

Atlanta, GA · On-site

$19 - $23/hr

A Little About the Role The Customer Support Specialist will be responsible for completing Customer ... Using telephone, email, chat and meetings, the specialist will be required to complete tickets in a ...

Procare Solutions

Customer Support Specialist

Atlanta, GA · On-site

$19 - $23/hr

A Little About the Role The Customer Support Specialist will be responsible for completing Customer ... Using telephone, email, chat and meetings, the specialist will be required to complete tickets in a ...

Pearly

Technical Support Specialist

Atlanta, GA · Remote

$60K - $75K/yr

You'll be a resource for dental office and DSO customers across email, chat, and phone, handling ... Own the support queue as a daily responsibility, not only for escalations: handling the full range ...

Rethink

Senior Manager of Customer Support

Atlanta, GA · On-site +1

This role oversees all support operations, including chat, ticketing, knowledge management, escalation management, and customer satisfaction initiatives. The ideal candidate combines deep customer ...

Geotab Inc.

Technical Support Specialist

Atlanta, GA · On-site

As a Technical Support Specialist, your key area of responsibility will be troubleshooting and ... Comfort speaking with customers by telephone, email, and chat * Strong analytical and problem ...

next page

Showing results 1-20

All JobsChat Support JobsChat Support Jobs in Powder Springs, GA

Chat Support information

See Powder Springs, GA salary details

$13

$24

$42

How much do chat support jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for chat support in Powder Springs, GA is $24.67, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $26.88 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Powder Springs, GA?

The most popular types of Chat Support jobs in Powder Springs, GA are:

What are popular job titles related to Chat Support jobs in Powder Springs, GA?

For Chat Support jobs in Powder Springs, GA, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Powder Springs, GA look for?

The top searched job categories for Chat Support jobs in Powder Springs, GA are:

What cities near Powder Springs, GA are hiring for Chat Support jobs?

Cities near Powder Springs, GA with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Powder Springs, GA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 57% In-person, and 43% Remote job distribution, with an average salary of $51,304 per year, or $24.7 per hour.

Live Chat Support

Atlanta, GA • On-site

Burjline Builders
See more jobs at Burjline Buildersexternal

$18 - $25/hr

Other

Posted 3 days ago

New

Job description

Live Chat Support

CARING, Inc. is a leading non-profit organisation dedicated to enhancing the health, dignity, and well-being of senior residents and adults with disabilities. Our mission is to prevent premature institutionalisation by providing a range of vital services, including memory resources, transitional adult programmes, and affordable assisted living. We are currently seeking a compassionate and dedicated Live Chat Support professional to join our team. This is a full-time position based in Atlanta, Georgia, United States.

The successful candidate will be the first point of contact for many of our clients and their families, providing essential information and support through our digital channels. You will play a crucial role in upholding our organisation's values by delivering an empathetic, professional, and highly responsive service to those in need.

Responsibilities

• Respond promptly and professionally to enquiries received via live chat, providing accurate information about our programmes and services.

• Offer compassionate and empathetic support to clients, their families, and the general public, understanding their unique needs and situations.

• Guide individuals to the appropriate resources and departments within CARING, Inc. to ensure they receive the correct assistance.

• Maintain meticulous and confidential records of all client interactions within our internal systems.

• Handle sensitive information with the utmost discretion, adhering to data protection and privacy policies.

• Collaborate effectively with colleagues across different departments to ensure a seamless and supportive client journey.

• Stay fully informed about all of our services to provide the most current and relevant information to enquirers.

Qualifications

• Proven experience in a customer service or client support role, preferably using live chat or other digital communication platforms.

• Exceptional written communication skills in English, with excellent grammar, spelling, and a professional, friendly tone.

• A genuine sense of empathy, patience, and a strong desire to help vulnerable individuals.

• The ability to manage multiple conversations at once while maintaining high standards of quality and care.

• Strong organisational skills and a keen attention to detail.

• Proficiency in using standard office software and the ability to learn new systems quickly.

• Previous experience working within a non-profit, healthcare, or social care setting is highly desirable but not essential.

What We Offer

• A competitive hourly wage of $18 - $25 USD, dependent on experience.

• A full-time, permanent position within a stable and caring organisation.

• The rewarding opportunity to make a tangible and positive impact on the lives of others every day.

• A supportive, collaborative, and mission-driven work environment.

Apply