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Chat Support Jobs in Powder Springs, GA (NOW HIRING)

Autodesk

Senior Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Provide support via live chat, email, and phone/screenshare to our key strategic customers, resolving their technical issues to ensure their success * Provide clear, empathetic, and structured ...

New

Adams Keegan

Customer Support Representative

Kennesaw, GA · On-site

$14.75 - $20/hr

Customer Support Representative We are looking for a proactive and personable Customer Support ... This role is focused on delivering excellent customer service across phone, email, and chat ...

AYS

Client Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Key Responsibilities: - Act as the primary point of contact for our clients and their customers, responding to inquiries and providing support via phone, email, and chat - Identify and troubleshoot ...

Adams Keegan

Customer Support Representative

Kennesaw, GA

$14.75 - $20/hr

This role is focused on delivering excellent customer service across phone, email, and chat ... Experience with phone-based support and customer communication tools is advantageous * Formal ...

Hired by Matrix

Be Seen First

Dealer Support Center

Sandy Springs, GA · On-site

$21.43/hr

... chat. * Ensure timely resolution by coordinating with various business units to escalate cases when needed. * In addition to reactive support, proactively identify trends through data analysis and ...

New

Meridian

Product Support Specialist II

Atlanta, GA · On-site

Resolve and document customer cases via phone, email, and chat * Deliver end-user training through ... Experience customizing or supporting SaaS software * Strong communicator who can make complex ...

Surya Carpet

IT Support Specialist

White, GA · On-site

Serve as the first point of contact for IT support requests via ticketing system, email, phone, and chat * Triage, troubleshoot, and resolve end-user issues across Windows, Microsoft 365, printers ...

Meridian

Product Support Specialist I

Atlanta, GA · On-site

Provide first-line product support via phone, email, and chat. * Identify and troubleshoot technical issues using documentation and customer input. * Utilize ESRI ArcGIS tools (ArcMap, ArcCatalog ...

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Showing results 21-40

All JobsChat Support JobsChat Support Jobs in Powder Springs, GA

Chat Support information

See Powder Springs, GA salary details

$13

$24

$42

How much do chat support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for chat support in Powder Springs, GA is $24.67, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $26.88 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Powder Springs, GA?

The most popular types of Chat Support jobs in Powder Springs, GA are:

What job categories do people searching Chat Support jobs in Powder Springs, GA look for?

The top searched job categories for Chat Support jobs in Powder Springs, GA are:

What cities near Powder Springs, GA are hiring for Chat Support jobs?

Cities near Powder Springs, GA with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Powder Springs, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 20% Part Time, and 7% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $51,304 per year, or $24.7 per hour.

Technical Escalation Specialist, Technology Support

Work For Warriors Georgia

Tucker, GA • On-site

Full-time

Re-posted 27 days ago

Job description


Job Description
POSITION PROFILE
Provides escalation level help desk technical support in a collaborative work environment utilizing phone, chat, text, video and email communication methods. Ensures high-level customer satisfaction by analyzing problems pertaining to technologies sold or supported by Ricoh. May replicate equipment failure situations in a test laboratory, to aid in the diagnosis and ultimately resolve the issue appropriate to resolution procedures. Can be an internal escalation point for dissatisfied customers or customers experiencing unusual or unique technical issues. Serves as a liaison between the help desk and product engineering. Is considered a subject matter expert in five or more product technologies.
JOB DUTIES AND RESPONSIBILITIES
  • Highly trained and specialized in handling escalations from internal and external customers
  • Responds to incoming support incidents (i.e. i.e. telephone, chat, email, text and video) and escalated incidents in a timely, professional manner. Evaluates the issue and gives assistance utilizing the appropriate support information and documentation, provide real time troubleshooting
  • Troubleshoot and identify malfunctioning equipment components or applications, identifying problem areas and recommending corrective action.
  • Utilizes team collaboration, diagnostic tools, service aids, product schematics, and all other available product information in the assessment and resolution of equipment failures or issues
  • Ensures the customer is heard throughout the escalation process
  • Review and identify root cause for all escalated service incidents and provide this information to the management team in order to continuously improve service delivery
  • Demonstrates ownership of customer issues and works proactively with management, engineering and vendors to manage issues through to a complete resolution in a timely manner
  • Discovers the root cause of customer issues and identifies the action required to resolve, whenever possible, using company knowledge bases, customer information and departmental collaboration.
  • Makes entries for incoming issues and all activities that pertain to any existing issues within the incident tracking system. Entries are accurate, detailed, and include all required fields
  • Completes all required administrative tasks in an accurate and timely manner
  • Follows escalation and complaint procedures in order to ensure that all customer escalations are tracked and all parties are informed of actions taken to resolve issues
  • Utilizes the appropriate tools to ensure the customer receives relevant information and identifies knowledge gaps and/or outdated policy/procedures which cause frontline efforts to fail
  • Reviews all technical information pertaining to supported products, including new and updated information as it becomes available
  • Uses available lab equipment and other resources to effectively troubleshoot issues. Returns resources to proper working condition when through
  • Documents all troubleshooting steps for escalations and updates as necessary in the Global Knowledge Base
  • Works closely with Engineering and the customer to ensure proper escalation and resolution
  • Maintains/renews industry certifications
  • Performs other duties as assigned

Requirements
Job Description Continued
QUALIFICATIONS (Education, Experience, and Certifications)
  • Typically requires:
  • High school diploma or equivalence and: BS Degree, technical school graduate, electronics training, or equivalent experience
  • 5 years of technical experience
  • Previous escalation or higher tier experience required
  • Two of the following Industry certifications : A+, Network+, MCTS, Security +, MCSA, CCNA, Linux + AND one of the following: Fiery Professional, Fiery System 10 or Advanced Printing Technologies
Work for Warriors Georgia logo

About Work for Warriors Georgia

Sourced by ZipRecruiter

Work for Warriors Georgia is a renowned non-profit organization based in Marietta, Georgia, U.S.A. Established with a noble mission, the company operates in the philanthropy industry with a specialized focus on veteran support. The organization aims to bridge the employment gap for veterans and military spouses by offering job placement assistance, work training programs, and other supportive services. Since its establishment, Work for Warriors Georgia has worked relentlessly to make a significant impact, not only in Georgia but nationally, with countless veterans and military spouses finding rewarding employment opportunities through their programs.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Marietta, GA, US

Year founded

2013

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