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Chat Support Jobs in Oregon (NOW HIRING)

Handle inbound and outbound member and provider inquiries via phone, email, and chat with ... support. * Resolve inquiries, complaints, grievances, and escalations promptly while ensuring ...

This role provides outstanding technical support and customer service through multiple support channels (phone, case, chat, etc.) to customers ranging from small businesses to large enterprises. As a ...

Provide technical support to customers via phone, email, and chat * Coordinate returns and repairs of Biamp products as necessary * Troubleshoot, diagnose, and resolve technical hardware and software ...

New

$16 - $21.75/hr

This position will be responsible for managing customer contacts via one or more communication channels such as email, phone and/or chat. This role requires strong listening skills as well as ...

Delivers responsive, multi-channel technical support (phone, chat, email) for software products. * Diagnoses and resolves advanced SaaS and connectivity issues. * Assists with registration and white ...

$29.33 - $37.50/hr

Provide phone, chat, email and remote support for the Laserfiche software to resellers and customers. * Maintain personal and departmental case load by responding to and working on cases within ...

Provide phone, chat, email and remote support for the Laserfiche software to resellers and customers. * Maintain personal and departmental case load by responding to and working on cases within ...

$29.33 - $37.50/hr

The Support Engineer primarily works with the Laserfiche reseller channel and customers to ... chat, phone, email, and other forms of electronic communication to troubleshoot, diagnose, and ...

Delivers responsive, multichannel technical support (phone, chat, email) for software products. * Diagnoses and resolves advanced SaaS and connectivity issues. * Assists with registration and white ...

Reporting to a Support Manager, you would actively engage with Autodesk customers to provide solutions, direction, and general troubleshooting for BIM 360 and Forma products via phone, chat, and web.

ROO Manager

Salem, OR ยท On-site

$27 - $33.75/hr

A primary function of this role is managing a statewide parent warmline providing emotional support, information, and resources to parents, through phone, chat, video conferencing, text and support ...

Showing results 21-40

Chat Support information

See Oregon salary details

$15

$27

$47

How much do chat support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for chat support in Oregon is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $30.00 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Oregon?

The most popular types of Chat Support jobs in Oregon are:

What are popular job titles related to Chat Support jobs in Oregon?

For Chat Support jobs in Oregon, the most frequently searched job titles are:

What cities in Oregon are hiring for Chat Support jobs?

Cities in Oregon with the most Chat Support job openings:

Infographic showing various Chat Support job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $57,283 per year, or $27.5 per hour.

Remote Licensed Mental Health Therapist - Trauma-Focused Specialization

Chat and Change Counseling, LLC

Eugene, OR โ€ข Remote

$90K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New


Job description

Position Overview

Chat and Change Counseling, LLC is seeking a dedicated and empathetic Licensed Mental Health Therapist to join our growing team in a full-time role. In this position, you will provide specialized mental health treatment to individuals affected by trauma, utilizing your skills to guide clients through their recovery journey. This remote role allows for flexible scheduling, offering you an opportunity to balance your professional and personal life while making a significant impact in the community.

About the Organization

Chat and Change Counseling, LLC is an innovative outpatient mental health practice located in the picturesque city of Eugene, Oregon. Our mission is to foster healing and resilience in individuals facing the challenges of trauma, post-traumatic stress disorder (PTSD), complex trauma, and dissociative disorders. We pride ourselves on creating a safe and supportive environment where clients feel valued and understood, seamlessly integrating trauma-informed care into our treatment methodologies.

Work Environment

This position is fully remote, allowing you to work from the comfort of your own home while maintaining connectivity with our collaborative team. Our practice promotes a culture of teamwork and mutual support, where mental health professionals can freely share ideas, insights, and therapeutic techniques to enhance treatment outcomes for clients. You'll be equipped with the necessary tools, including access to electronic health record (EHR) systems, to streamline documentation and client communication.

Key Responsibilities
  • Conduct comprehensive, trauma-informed mental health assessments to effectively evaluate clients' trauma histories and determine appropriate therapeutic interventions.
  • Create and implement individualized treatment plans that prioritize trauma recovery, resilience-building, and the unique needs of each client.
  • Utilize evidence-based therapeutic practices, including Eye Movement Desensitization and Reprocessing (EMDR) and Trauma-Focused Cognitive-Behavioral Therapy (TF-CBT), to facilitate healing and coping skills development.
  • Lead individual and group therapy sessions, offering a supportive space for clients to process their experiences, learn coping strategies, and foster emotional growth.
  • Coordinate with psychiatrists and interdisciplinary professionals to deliver holistic and integrated care for clients.
  • Provide crisis intervention and immediate support during trauma-related emergencies, ensuring that clients feel safe and supported.
  • Educate clients and their families about trauma responses and effective coping mechanisms, empowering them with knowledge and resources.
  • Maintain accurate and confidential documentation in compliance with legal and ethical standards, ensuring the integrity of client records.
  • Participate in case consultations, team meetings, and professional development activities to enhance skills in trauma-informed care.
  • Stay current with emerging research and best practices in trauma therapy, facilitating continual growth as a mental health professional.
Patient Population / Client Focus

Your primary focus will be on individuals who have experienced trauma, struggling with PTSD, complex trauma, and dissociative disorders. You will engage with a diverse population, including adults, adolescents, and families, each with unique backgrounds and experiences. Your therapeutic approach will be tailored to meet the specific needs of each client, fostering a strong therapeutic alliance to support their path toward recovery.

Qualifications
  • Master's or doctoral degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology from an accredited institution.
  • Current licensure as an LCSW, LPC, or LMFT in the state of Oregon.
  • A minimum of two years of post-licensure experience in a clinical mental health setting is preferred.
  • Strong understanding of trauma-related disorders and familiarity with trauma-informed treatment modalities.
  • Exceptional interpersonal and communication skills, characterized by a compassionate and non-judgmental demeanor.
  • Proficient in electronic health record (EHR) systems and various computer applications.
  • Ability to work effectively within a multidisciplinary team structure, promoting a collaborative treatment environment.
Preferred Experience
  • Experience delivering trauma-focused therapy and interventions.
  • Background in crisis intervention and emergency mental health support.
  • Engagement in professional development activities relevant to trauma-informed care.
Compensation and Benefits

The salary for this full-time position ranges from $90,000 to $100,000 annually, commensurate with experience. Additionally, we offer a comprehensive benefits package that includes:

  • Medical, dental, and vision insurance plans.
  • Retirement savings plan with employer-matching contributions to secure your future.
  • A generous paid time off (PTO) policy and holiday pay, allowing you to recharge and maintain work-life balance.
  • Professional liability insurance coverage, ensuring your peace of mind while providing care.
  • Ongoing opportunities for continuing education and support for professional development.
Career Growth Opportunities

At Chat and Change Counseling, LLC, we believe in nurturing the professional growth of our team members. As part of our team, you will have access to mentorship, training, and leadership opportunities tailored to enhance your clinical skills and expand your career trajectory within the field. We actively encourage participation in continuing education and support pathways to specialization in trauma-informed practices.

Why Join Our Team

If you are passionate about helping individuals navigate their trauma recovery journeys and desire to work in a supportive, innovative environment, Chat and Change Counseling, LLC is the right place for you. We value your expertise and strive to create a work culture that promotes well-being, professional development, and client-centered care. Join us and contribute to transformative healing experiences for those in our community.

Application Information

If you are ready to make a difference in the lives of trauma survivors, we invite you to submit your resume and cover letter for consideration. Let your passion for mental health shine as you embark on this rewarding opportunity with Chat and Change Counseling, LLC.