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Chat Support Jobs in Delaware (NOW HIRING)

BI-Commercial

Genesys Lead with GVP

Wilmington, DE · On-site

Troubleshoot production incidents in Genesys Voice(Inbound/Outbound), Email & Chat based on ... Look for process improvements in the support process and raise process improvement proposals.

Hirekeyz Inc

Genesys Lead Demand

Wilmington, DE · On-site

Troubleshoot production incidents in Genesys Voice(Inbound/Outbound), Email & Chat based on ... Look for process improvements in the support process and raise process improvement proposals.

ForgeFit

Remote Customer Service Specialist

Wilmington, DE · On-site +1

$16.50 - $21.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

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Showing results 21-40

All JobsChat Support JobsChat Support Jobs in Delaware

Chat Support information

See Delaware salary details

$14

$26

$44

How much do chat support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for chat support in Delaware is $26.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What are the most commonly searched types of Chat Support jobs in Delaware? The most popular types of Chat Support jobs in Delaware are:
What are popular job titles related to Chat Support jobs in Delaware? For Chat Support jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Chat Support jobs in Delaware look for? The top searched job categories for Chat Support jobs in Delaware are:
What cities in Delaware are hiring for Chat Support jobs? Cities in Delaware with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Delaware as of August 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $54,226 per year, or $26.1 per hour.

Community Support Specialist / Day Activities Staff

The Salvation Army Eastern Territory

Wilmington, DE

$20/hr

Full-time

Retirement, PTO

Re-posted 28 days ago

Salvation Army rating

6.1

Company rating: 6.1 out of 10

Based on 360 frontline employees who took The Breakroom Quiz

571st of 771 rated non-profit organizations

Job description

Position: Community Support Specialist / Day Activities Staff

Department: Developmental Disabilities Program Supported Employment/Community Options – New Castle County DE

Availability of Position: Immediately available in New Castle County area

Schedule: Full Time Monday – Friday (8am-4pm)

Reporting Relationship: Reports to the Program Coordinator for the location

Salary and Grade: $20.00 per hour; 72-Non-Exempt

 

The Salvation Army is hiring and offers truly excellent benefit package to eligible employees including:

  • Generous paid time off every year that includes: holidays, up to 3 personal days, vacation time and sick time.
  • Employer funded Pension Plan (company contributions begin after 1 year of employment)
  • Comprehensive health care coverage with low-cost employee premiums, co-pays, and deductibles
  • Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
  • Flexible Spending Accounts
  • Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
  • Most importantly – a job with a good purpose!

 Position Overview:  This position is a non-exempt position with the responsibility for supporting persons with developmental disabilities attending our Day program in New Castle County.


Description of Position:   Assists individuals with developmental disabilities in becoming more independent and engaged in activities in the local community.  Community day activities include recreational, socialization, volunteering, and employment opportunities. The Day Activities Staff implements the organization's mission and value by supporting individuals to make positive changes in their lives. 


Requirements:    

  • AA Degree in related field or 2 years of experience working with special needs population.  Must have a valid driver's license and good driving record, and basic computer skills required.  Experience should include support to people with arrange of Developmental Disabilities. Position requires a positive attitude toward the abilities of individuals with disabilities, good communication skills and the desire to engage people in activities that meet their interests and broaden their horizons. You must be able to successfully complete clearance required by the Joseph R. Biden II and the Child Protection Act.  Must have an understanding of and appreciation for the Mission of The Salvation Army.
  • Child Protection Clearances DE.C 1142 & 1146, Chapter 11 of Title 16 of the Delaware Code, requires that all prospective employees complete the following clearance and background checks: DE Child Abuse History Clearance, DE State Police Criminal Record Check, FBI Criminal Record/Fingerprint Check, Drug Testing and TB Screenings.
  • Must have an understanding of and appreciation for the Mission of The Salvation Army.

Contact: Please submit your resume and cover letter as instructed below.

External candidates interested in this position please apply online at http://careers.salvationarmy.org. 

Internal candidates interested in applying for this position please apply at http://internal-usesalvationarmy.icims.com.              

 

Released by the Divisional Human Resources Department 2/9/26

 _____________________________________________________________

 All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.

The Salvation Army’s Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.

Its message is based on the Bible.  Its ministry is motivated by the love of God.

Its mission is to preach the gospel of Jesus Christ

and to meet human needs in His name without discrimination.

Requisition No. 2549

What Salvation Army employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Salvation Army logo

About Salvation Army

Sourced by ZipRecruiter

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Industry

Non-profits, retail, amusement, gambling, and recreation and religious organizations

Company size

5,001 - 10,000 Employees

Headquarters location

Alexandria, VA, US

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