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Chat Support Jobs in Delaware (NOW HIRING)

Conrep Inc.

Customer Support Specialist

Middletown, DE

$17 - $22.75/hr

Respond to customer queries through email, chat, and support tickets in a timely manner. * Guide clients on best practices for recruitment workflows and system usage. * Work closely with the ...

Apexon

Helpdesk Support

New Castle, DE

$19.50 - $26.25/hr

Providing technical support to users, troubleshooting issues, and offering guidance on computer ... chat, or in person. * Help desk staff also document interactions, escalate complex issues, and ...

Apexon

Helpdesk Support

New Castle, DE · On-site

$19.50 - $26.25/hr

Providing technical support to users, troubleshooting issues, and offering guidance on computer ... chat, or in person. * Help desk staff also document interactions, escalate complex issues, and ...

Topbuild

Operation Support Specialist

Dover, DE

$13 - $30/hr

Your Responsibilities Searching for an energetic operational support professional who enjoys wearing multiple hats to manage our busy branch office! If you are a reliable, well-organized person who ...

TruTeam

Operation Support Specialist

Dover, DE · On-site

$13 - $30/hr

Your Responsibilities Searching for an energetic operational support professional who enjoys wearing multiple hats to manage our busy branch office! If you are a reliable, well-organized person who ...

Ulta Beauty

Lead Cashier

Newark, DE · On-site

$15.75 - $19/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

Newark, DE · On-site

$15.75 - $19/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

Newark, DE · On-site

$15.75 - $19/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

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All JobsChat Support JobsChat Support Jobs in Delaware

Chat Support information

See Delaware salary details

$14

$26

$44

How much do chat support jobs pay per hour?

As of May 30, 2026, the average hourly pay for chat support in Delaware is $26.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Chat Support representative, and why are they important?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What are Chat Support representatives?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

What are the most commonly searched types of Chat Support jobs in Delaware? The most popular types of Chat Support jobs in Delaware are:
What are popular job titles related to Chat Support jobs in Delaware? For Chat Support jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Chat Support jobs in Delaware look for? The top searched job categories for Chat Support jobs in Delaware are:
What cities in Delaware are hiring for Chat Support jobs? Cities in Delaware with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Delaware as of May 2026, with employment types broken down into 1% As Needed, 88% Full Time, 5% Part Time, 1% Temporary, and 5% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $54,226 per year, or $26.1 per hour.
Customer Support Specialist

Customer Support Specialist

Conrep Inc.

Middletown, DE

$17 - $22.75/hr

Full-time

Posted 13 days ago

Job description

We are seeking a proactive and customer-oriented Customer Support Specialist to support clients using the Conrep Recruitment Management Platform. The ideal candidate will assist customers with platform navigation, troubleshoot technical issues, and ensure a smooth user experience across Conrep modules including ATS, CRM, Bench Management, and Job Distribution.

This role requires strong communication skills, problem-solving abilities, and the ability to work closely with product and technical teams to resolve issues quickly while maintaining high customer satisfaction.

Key Responsibilities:
  • Provide product and technical support to customers using the Conrep platform.
  • Assist users with ATS workflows, job postings, resume parsing, and candidate management.
  • Troubleshoot issues related to job board integrations (LinkedIn, Indeed, ZipRecruiter, Dice, etc.).
  • Respond to customer queries through email, chat, and support tickets in a timely manner.
  • Guide clients on best practices for recruitment workflows and system usage.
  • Work closely with the engineering and product teams to escalate and resolve complex issues.
  • Document issues, resolutions, and maintain knowledge base articles.
  • Conduct product onboarding sessions and user training when required.
  • Ensure high levels of customer satisfaction and retention.

Qualifications:
  • Bachelors Degree in Information Technology, Computer Science, Business, or related field.
  • 24 years of experience in customer support, technical support, or SaaS product support.
  • Experience with ATS platforms, recruitment software, or HR technology is highly preferred.
  • Strong written and verbal communication skills in English.