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Chat Support Jobs in Delaware (NOW HIRING)

Apexon

Helpdesk Support

New Castle, DE

$19.50 - $26.25/hr

Providing technical support to users, troubleshooting issues, and offering guidance on computer ... chat, or in person. * Help desk staff also document interactions, escalate complex issues, and ...

Apexon

Helpdesk Support

New Castle, DE · On-site

$19.50 - $26.25/hr

Providing technical support to users, troubleshooting issues, and offering guidance on computer ... chat, or in person. * Help desk staff also document interactions, escalate complex issues, and ...

LifeStance Health

IT Field Support Technician

Newark, DE · On-site

$25 - $28/hr

Provide first- and second-level technical support to users via phone, email, chat, and in-person * Troubleshoot hardware, software, and networking issues on Windows and/or macOS systems * Configure ...

Easterseals Delaware

Support Specialist

Georgetown, DE · On-site

$17/hr

Position Opening - Direct Support Professional (Support Specialist) Location - 22317 DuPont Blvd, Georgetown, DE 19947 Have you always wanted to make a difference in the lives of others? Have you ...

Dexian

Trade Support Specialist

Newark, DE · On-site

Trade Support Specialist - Secondary Documentation Closer Location: Newark, DE - fully on site Schedule: Monday-Friday, 9:00 AM-6:00 PM Contract: Initial 1-month contract with extensions and ...

Topbuild

Operation Support Specialist

Dover, DE

$13 - $30/hr

Your Responsibilities Searching for an energetic operational support professional who enjoys wearing multiple hats to manage our busy branch office! If you are a reliable, well-organized person who ...

Ulta Beauty, Inc.

Lead Cashier

Newark, DE

$15.75 - $19/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

New

Ulta Beauty, Inc.

Lead Cashier

Newark, DE

$15.75 - $19/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

New

Ulta Beauty, Inc.

Lead Cashier

Rehoboth Beach, DE · On-site

$15.50 - $19/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

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All JobsChat Support JobsChat Support Jobs in Delaware

Chat Support information

See Delaware salary details

$14

$26

$44

How much do chat support jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for chat support in Delaware is $26.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

What are the key skills and qualifications needed to thrive as a Chat Support representative, and why are they important?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are Chat Support representatives?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.
What are the most commonly searched types of Chat Support jobs in Delaware? The most popular types of Chat Support jobs in Delaware are:
What are popular job titles related to Chat Support jobs in Delaware? For Chat Support jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Chat Support jobs in Delaware look for? The top searched job categories for Chat Support jobs in Delaware are:
What cities in Delaware are hiring for Chat Support jobs? Cities in Delaware with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Delaware as of July 2026, with employment types broken down into 5% Locum Tenens, 56% Full Time, 7% Part Time, 31% Contract, and 1% Summer. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $54,226 per year, or $26.1 per hour.

Omnichannel Client Support Specialist

Express Employment Professionals - New Castle

Wilmington, DE • On-site

$18/hr

Other

Posted 5 days ago

Job description

Step into a day where every conversation counts

As an Omnichannel Client Support Specialist on our client’s fast-moving team, you’ll be the trusted voice customers turn to for clear answers and timely help. You’ll shift seamlessly between phone, email, and chat to guide people through products and services, capture feedback, and ensure every interaction is recorded with precision.

What your day looks like
  • Field a steady flow of customer contacts across phone, email, and chat, delivering courteous, professional assistance.
  • Offer accurate, easy-to-understand insights on products and services so customers can make confident choices.
  • Conduct proactive outreach calls to follow up on feedback and highlight new or relevant offerings.
  • Document each interaction meticulously in our office management system/CRM to maintain complete, reliable records.
  • Team up with colleagues to troubleshoot complex issues and elevate the overall customer journey.
  • Demonstrate impeccable phone etiquette while handling high call volumes efficiently.
  • Spot authentic opportunities to upsell or cross-sell when they truly match customer needs.
What you bring
  • Proven, prior experience in customer service (required).
  • Background in finance or tax environments is a strong plus.
  • Exceptional verbal and written communication—clear, concise, and professional.
  • Bilingual or multilingual ability is highly encouraged and valued.
  • Confidence using office software and related technology to manage interactions.
  • Comfort working both independently and collaboratively in a fast-paced setting.
  • A positive, solutions-first mindset and dedication to outstanding support.
Core proficiency
  • Customer Service

If making a direct impact on customer satisfaction motivates you, you’ll thrive here. Join us and help turn great service into lasting relationships.