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Chat Support Jobs in Delaware (NOW HIRING)

Apexon

Helpdesk Support

New Castle, DE · On-site

$19.50 - $26.25/hr

Providing technical support to users, troubleshooting issues, and offering guidance on computer ... chat, or in person. * Help desk staff also document interactions, escalate complex issues, and ...

Apexon

Helpdesk Support

New Castle, DE · On-site

$19.50 - $26.25/hr

Providing technical support to users, troubleshooting issues, and offering guidance on computer ... chat, or in person. * Help desk staff also document interactions, escalate complex issues, and ...

Easterseals Delaware

Support Specialist

Georgetown, DE · On-site

$17/hr

Position Opening - Direct Support Professional (Support Specialist) Location - 22317 DuPont Blvd, Georgetown, DE 19947 Have you always wanted to make a difference in the lives of others? Have you ...

Hope's Global Getaways

Client Support Specialist

Newark, DE · On-site

$17.75 - $23.75/hr

About the job Client Support Specialist Position Overview We are seeking dependable, organized individuals to join our remote team as Client Support Specialist. In this role, you will assist clients ...

Ulta Beauty, Inc.

Lead Cashier

Newark, DE

$15.75 - $19/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

Newark, DE

$15.75 - $19/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty

Lead Cashier

Newark, DE · On-site

$15.75 - $19/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

BI-Commercial

Genesys Lead with GVP

Wilmington, DE · On-site

Troubleshoot production incidents in Genesys Voice(Inbound/Outbound), Email & Chat based on ... Look for process improvements in the support process and raise process improvement proposals.

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All JobsChat Support JobsChat Support Jobs in Delaware

Chat Support information

See Delaware salary details

$14

$26

$44

How much do chat support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for chat support in Delaware is $26.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Delaware?

The most popular types of Chat Support jobs in Delaware are:

What are popular job titles related to Chat Support jobs in Delaware?

For Chat Support jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Delaware look for?

The top searched job categories for Chat Support jobs in Delaware are:

What cities in Delaware are hiring for Chat Support jobs?

Cities in Delaware with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Delaware as of August 2026, with employment types broken down into 67% Full Time, 22% Part Time, and 11% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $54,226 per year, or $26.1 per hour.

Information Technology Support Technician

Syntricate Technologies

Wilmington, DE • On-site

$20.75 - $28.50/hr

Full-time

Re-posted 12 days ago

Key responsibilities

  • Engage with customers via phone, email, chat, and in person to answer questions, resolve problems, and ensure a seamless customer experience.

  • Provide end user support for installation, support, and maintenance of manufacturing applications, computers, workstations, and network equipment.

  • Coordinate the resolution of end user problems, perform root cause analysis, and participate in service restoration teams to ensure standards are followed and service is restored quickly.

Job description

Job Summary:
Syntricate Technologies is seeking an Information Technology Support Technician to provide customer support and ensure a seamless experience. The role involves engaging with customers, troubleshooting issues, and maintaining IT infrastructure and applications.
Responsibilities:
• Engage with customers via phone, email, chat, and in person to answer questions, resolve problems, and ensure a seamless customer experience.
• Provides end user support for installation of manufacturing applications.
• Capable of manufacturing system integration, including design, build and implementation of manufacturing IT infrastructure.
• Installation/configuration, support, and maintenance of standard specialized and customized applications found in both the Businesses and functions.
• Installation/configuration, support and maintenance of standard, specialized, customized computers and workstations performing specialized tasks within the Businesses and Functions.
• Support and maintenance tasks of network telecommunication equipment, including network routers, switches, wireless access points, VoIP telephones.
• Work with vendors involving business specific applications to manage and implement within the environment.
• Coordinate the resolution of end user problems, providing the appropriate level of support and escalating issues as needed.
• Define and document support processes.
• Communicate with stakeholders so that expectations of problem resolution as set early and often.
• Participate in collaborative work and service restoration teams as needed to ensure standards are being followed and that service is restored quickly and correctly.
• Perform root cause analysis to prevent repeat issues.
• Drive continuous improvement by recommending procedures and controls for problem prevention and providing feedback to the Solutions Delivery Team.
Qualifications:
Required:
• Engage with customers via phone, email, chat, and in person to answer questions, resolve problems, and ensure a seamless customer experience.
• Provides end user support for installation of manufacturing applications.
• Capable of manufacturing system integration, including design, build and implementation of manufacturing IT infrastructure.
• Installation/configuration, support, and maintenance of standard specialized and customized applications found in both the Businesses and functions.
• Installation/configuration, support and maintenance of standard, specialized, customized computers and workstations performing specialized tasks within the Businesses and Functions.
• Support and maintenance tasks of network telecommunication equipment, including network routers, switches, wireless access points, VoIP telephones.
• Work with vendors involving business specific applications to manage and implement within the environment.
• Coordinate the resolution of end user problems, providing the appropriate level of support and escalating issues as needed.
• Define and document support processes.
• Communicate with stakeholders so that expectations of problem resolution as set early and often.
• Participate in collaborative work and service restoration teams as needed to ensure standards are being followed and that service is restored quickly and correctly.
• Perform root cause analysis to prevent repeat issues.
• Drive continuous improvement by recommending procedures and controls for problem prevention and providing feedback to the Solutions Delivery Team.
• Understands key components of DuPont network, servers, PCs and other devices and can integrate systems to create business solutions.
• End user support and customer service experience.
• Experience with Windows 7, Windows 10 deployment and troubleshooting.
• Printers, Scanners, Label Printers.
• Office 2016, Office 365, SharePoint.
• Manage requests and incidents in a service desk portal.
• Familiar with wired and wireless network architecture, troubleshoot LAN, maintain switch cabling, IP phone troubleshooting.
• Experience with Server and desktop integrated applications.
• Competencies: Windows Servers.
• Experience (Years): 2-4.
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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