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Online Chat Representative Jobs in Delaware (NOW HIRING)

Union Park Automotive Group

Automotive BDC

Wilmington, DE · On-site

$14.50 - $19.50/hr

Responsibilities: - Generate leads by managing and responding to customer inquiries received via phone calls, emails, and online chat processes. - Follow up with potential customers to schedule ...

Union Park Automotive Group

Automotive BDC

Wilmington, DE

$14.50 - $19.50/hr

Responsibilities: - Generate leads by managing and responding to customer inquiries received via phone calls, emails, and online chat processes. - Follow up with potential customers to schedule ...

TransCore

Customer Service Representative

Dover, DE · On-site

$12.75 - $17.25/hr

The CSR is responsible to accurately open accounts, explain policies and procedures, and process ... Receives incoming phone calls and chat requests regarding DMV services * Communicates business ...

TransCore

Customer Service Representative

Dover, DE · On-site

$12.75 - $17.25/hr

The CSR is responsible to accurately open accounts, explain policies and procedures, and process ... Receives incoming phone calls and chat requests regarding DMV services * Communicates business ...

Dover Federal Credit Union

Loan Officer I

Dover, DE · On-site

Open accounts through online applications as needed. * Promptly scan and upload all member related ... as a representative of the credit union. * Requires a strong knowledge of consumer loan policy ...

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All JobsOnline Chat Representative JobsOnline Chat Representative Jobs in Delaware

Online Chat Representative information

See Delaware salary details

$11

$21

$34

How much do online chat representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for online chat representative in Delaware is $21.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What is an online chat representative?

Online Chat Representatives are customer service professionals who assist customers via live chat on websites, apps, or social media platforms. They answer questions, resolve issues, provide product or service information, and help with orders or technical support in real time. Their goal is to ensure a positive customer experience by offering quick and effective solutions through written communication.

What are the key skills and qualifications needed to thrive as an online chat representative?

To thrive as an Online Chat Representative, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are soft skills that help representatives stand out. These skills ensure efficient resolution of customer inquiries, high satisfaction levels, and effective support in a fast-paced digital environment.

What are some common challenges faced by online chat representatives, and how can they be effectively managed?

Online Chat Representatives often handle multiple conversations simultaneously, which can be challenging when trying to provide timely, accurate, and personalized responses. Managing high chat volumes, dealing with frustrated customers, and maintaining a positive tone are key hurdles. Effective multitasking, strong written communication skills, and familiarity with chat support platforms help representatives succeed. Many companies provide training and team support to help new hires develop these skills and manage stress in a fast-paced environment.

What are the most commonly searched types of Chat Representative jobs in Delaware?

The most popular types of Chat Representative jobs in Delaware are:

What are popular job titles related to Online Chat Representative jobs in Delaware?

For Online Chat Representative jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Online Chat Representative jobs in Delaware look for?

The top searched job categories for Online Chat Representative jobs in Delaware are:

What cities in Delaware are hiring for Online Chat Representative jobs?

Cities in Delaware with the most Online Chat Representative job openings:

Online Chat Representative jobs near you
Infographic showing various Online Chat Representative job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 71% Physical, 1% Hybrid, and 28% Remote job distribution, with an average salary of $44,151 per year, or $21.2 per hour.

Automotive BDC

Union Park Automotive Group

Wilmington, DE • On-site

$14.50 - $19.50/hr

Full-time

Re-posted 5 days ago

Job description

Job Summary:
We are seeking a highly motivated and organized individual to join our team as an Automotive BDC (Business Development Center). In this role, you will be responsible for generating leads, following up with potential customers, and assisting with customer inquiries through various communication channels. Your main goal will be to schedule appointments and provide excellent customer service to drive business growth and maintain strong customer relationships.
Responsibilities:
- Generate leads by managing and responding to customer inquiries received via phone calls, emails, and online chat processes.
- Follow up with potential customers to schedule appointments and confirm information.
- Provide exceptional customer service by addressing customer concerns, answering questions, and resolving issues promptly.
- Maintain accurate and up-to-date customer records in the CRM system.
- Collaborate with service team members to ensure smooth transition of leads and customer information.
- Assist with administrative tasks such as data entry, reporting, and document management.
- Stay updated on product knowledge and industry trends to effectively communicate with customers.
Qualifications:
- High school diploma or equivalent required; some college education preferred.
- Previous experience in a customer service or call center role is desired.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build rapport and establish long-lasting relationships with customers.
- Proficient in using CRM systems, MS Office Suite (Word, Excel, Outlook), and online chat platforms.
- Ability to multitask and prioritize workload in a fast-paced environment.
- Detail-oriented and highly organized with the ability to follow processes and procedures accurately.
- Knowledge of the automotive industry and automotive terminology is a plus.
- Problem-solving skills and ability to handle customer complaints or difficult situations effectively.
- Flexibility to work evenings and weekends as needed.
We offer a competitive salary and benefits package, along with opportunities for growth and development within our organization. Join our team and contribute to our success by providing outstanding customer service and helping drive business growth in the automotive industry. Apply today!

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