Chat Specialist Jobs in Decatur, GA (NOW HIRING)

King & Spalding is a leading global law firm with a commitment to excellence, innovation, and the seamless delivery of legal services. We harness innovative technology and exceptional talent to meet the complex needs of our clients in a fast-paced and dynamic legal landscape.
King & Spalding is seeking an Agentic Workflow Specialist to design, prototype, and scale governed, multi-step AI-enabled workflows. You will turn high-value business processes into repeatable "workflow products" with clear inputs/outputs, strong quality controls, and an operating model that supports safe adoption in a highly confidential environment. This role complements existing AI and platform product specialists by owning workflow orchestration patterns, technical standards, testing/validation gates, and end-to-end lifecycle management.
Unlike chat-based assistants that respond to open-ended questions, these workflows are designed as structured processes that are often triggered by an event or a user action. The types of workflows where each step, data boundary, and decision point is intentionally defined. Because the underlying AI platforms and controls evolve quickly, the firm needs a dedicated specialist who can track capability changes, evaluate risk and fit, and translate them into practical guardrails and scalable technical standards.
You will partner closely with the firm's AI program and platform product specialists to align on platform direction, governance needs, and enablement. While this role focuses on engineering-quality workflow delivery, operational rigor, and scaling repeatable patterns across business department teams, there is expected to be collaboration and working cohesion with the teams who are building and supporting the legal and practice teams with their agentic workflow needs.
KEY RESPONSIBILITIES:
Agentic Workflow Architecture & Engineering

• Translate business processes into workflow maps and implementations that minimize ambiguity and maximize repeatability.
  

• Establish reusable workflow patterns for structured input collection, deterministic output formats, and safe failure/exception handling appropriate for firm use.
  

• Build and iterate rapid prototypes (proofs of value) and progress them through a controlled pipeline from draft → testing → approval → published → archived.
  

Platform Expertise (Microsoft + Partners) & Technical Evaluation

• Maintain working knowledge of the firm's core AI and automation platforms (including Microsoft and key partners), with a focus on workflow orchestration capabilities, administrative controls, and enterprise readiness.
  

• Translate platform controls, publishing/review pathways, and audit features into internal standards, runbooks, and "definition of done" criteria for workflows.
  

• Partner with product specialists (e.g., Copilot, Harvey, ServiceNow) and collaborate with team members dedicated to legal service processes to determine where workflows should live, how they should be supported, and how to scale them safely across the firm.
  

Governance, Risk Controls, and Permissions by Design

• Define and operate a workflow lifecycle with required quality gates, including explicit approval criteria prior to publishing (tested prompts, consistent outputs, clear/non-confidential naming, scoped access, and tagging).
  

• Implement role-based access models and separation of duties aligned to governance best practices (admins vs builders vs run-only users; view/edit/full/run levels).
  

• Contribute to agent/workflow governance proposals that account for enterprise controls (e.g., DLP, sensitivity labels, and permission/conditional access considerations).
  

Testing, Validation, and Operational Quality

• Establish test plans and repeatable validation practices (e.g., test mode expectations prior to publication and verification of accuracy/consistency across representative runs).
  

• Create technical checklists and release standards (versioning, rollback/duplicate-before-major-change practices, documentation requirements).
  

• Operate a periodic review cadence to keep workflows current and safe (archive stale workflows, consolidate overlaps, and audit names/descriptions for confidentiality).
  

Workflow Library Operations & Technical Documentation

• Build and maintain a curated workflow inventory/library with consistent naming conventions and category tags to improve discoverability and reduce clutter.
  

• Produce durable technical documentation: architecture notes, input/output specs, governance notes, owner/support model, and change history for each mature workflow.
  

• Support internal knowledge assets for workflows (catalog of approved embedded reference documents/templates used in workflows).
  

Enablement for Builders (Technical Community of Practice)

• Help establish a controlled builder program across the business services departments (pilot approach, limited builder access, success metrics, and governance training) so the firm can scale workflow creation safely.
  

• Collaborate with cross-functional stakeholders on communications and rollout planning tied to agent/workflow governance strategy.
  

Deliverables / What Success Looks Like (Technical Outcomes)

• A published agentic workflow operating model: lifecycle, approval gates, roles/permissions, documentation standards, and review cadence.
  

• A curated portfolio of high-value workflows in active use, each with clear ownership and an audit-ready trail of testing/approval and change control.
  

• A scalable governance path aligned with evolving platform publishing/admin review approaches and internal governance discussions.
  

QUALIFICATIONS:

• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.
  

• Demonstrated experience designing multi-step workflow/automation solutions with strong operational discipline (standards, documentation, release practices).
  

• Strong stakeholder communication skills; able to translate technical workflow decisions into understandable tradeoffs and governance rationale.
  

• Proven ability to operate in a fast-evolving technology space and continuously adapt standards and designs accordingly.
  

• Familiarity with agent/agentic concepts and governance direction within Microsoft's ecosystem, including enterprise governance and lifecycle considerations preferred.
  

• Experience building governed workflow libraries using formal permission models and publication approval processes preferred.
  

• Experience in legal or other high-compliance professional services environments where confidentiality and guardrails materially shape workflow design and operations preferred.
  

• Experience partnering with product/platform specialists to operationalize workflow capabilities across an organization preferred.
  

The firm offers a generous total compensation package with bonuses and raises awarded in recognition of individual merit-based performance. All full-time Business Services employees may participate in King & Spalding's comprehensive benefit program including health and wellness plan, life and disability insurance, flexible spending accounts and a health savings account, a 401(k) plan, profit sharing plan, and a substantial Paid Time Off (PTO) program.
King & Spalding LLP (K&S) is committed to providing equal employment opportunity to all applicants and employees in full compliance with all state, federal, and local laws prohibiting discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other status protected by applicable law.
We are proud of our remarkably cohesive culture, which now encompasses more than 2,500 lawyers and business professionals worldwide. We seek to attract and develop the very best talent to work with us.