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Chat Shop Jobs in Virginia (NOW HIRING)

Akima, LLC

Senior Cybercrime Analyst

Arlington, VA · On-site

$101K - $134K/yr

... of marketplaces, chat platforms, and credential dumps. * Use OSINT tools and selector-based ... Experience conducting investigations involving darknet forums, vendor shops, or threat actor ...

Recharged

Parts and Procurement Manager

Richmond, VA · On-site

Tires, wheels, shop supplies, and consumables are all in your scope alongside hard parts ... video chat ready with good sound and no distracting backgrounds, [in-person] dressed business ...

Recharged

Parts and Procurement Manager

Richmond, VA · On-site

Tires, wheels, shop supplies, and consumables are all in your scope alongside hard parts ... video chat ready with good sound and no distracting backgrounds, [in-person] dressed business ...

Recharged

Parts and Procurement Manager

Richmond, VA · On-site

Tires, wheels, shop supplies, and consumables are all in your scope alongside hard parts ... video chat ready with good sound and no distracting backgrounds, [in-person] dressed business ...

Carmax

Manager, Retail Strategy & Analytics

Richmond, VA · On-site

$102K - $163K/yr

... shop on our website, with our contact center, and in our stores. Our team tackles this work while ... or chat while shopping remotely for a vehicle * Sales Strategy - Works to ensure the in-store ...

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All JobsChat Shop JobsChat Shop Jobs in Virginia

Chat Shop information

What is a Chat Shop agent?

A Chat Shop agent is a professional who provides live chat support for customers on behalf of businesses. Their primary role is to engage with website visitors in real time, answer questions, resolve issues, and guide customers through the sales or support process. Chat Shop agents are trained in communication, problem-solving, and customer service, ensuring that every interaction is helpful and positive. They often work remotely, using specialized chat software to manage multiple conversations efficiently. Their goal is to improve customer satisfaction and increase business conversions through effective online communication.

What are the typical daily responsibilities of a Chat Shop live chat agent?

As a Chat Shop Live Chat Agent, your daily responsibilities typically include engaging with website visitors in real-time, answering their questions, assisting with product or service information, and resolving concerns to enhance customer satisfaction. You will also be responsible for maintaining accurate records of customer interactions and collaborating with team members to ensure consistent and effective communication. The role requires multitasking across multiple chat windows, adhering to quality and response time standards, and continuously learning about new products or updates to provide the most accurate information.

What are the key skills and qualifications needed to thrive as a Chat Shop live chat agent, and why are they important?

To thrive as a Chat Shop Live Chat Agent, you need strong written communication, typing proficiency, and customer service skills, often supported by experience in customer-facing roles. Familiarity with live chat platforms, CRM systems, and helpdesk software is typically required. Exceptional listening skills, patience, and the ability to multitask help agents build rapport and resolve inquiries efficiently. These competencies are vital for delivering prompt, high-quality support and ensuring positive customer experiences in a digital environment.

What is the difference between Chat Shop vs Customer Service Representative?

AspectChat ShopCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOnline, remote, or in a call center settingOffice or remote, interacting with customers via phone or in person
Industry UsageCommon in e-commerce, retail, and online servicesWidespread across various industries including retail, telecom, and finance
Search & Comparison IntentOften searched for as online customer support rolesCompared for traditional customer service jobs

While both roles involve assisting customers, a Chat Shop typically refers to online support roles focused on chat-based communication, often in e-commerce or retail settings. Customer Service Representatives may handle inquiries via phone, email, or in person across multiple industries. The main differences lie in the communication medium and work environment, but both require strong communication skills and a focus on customer satisfaction.

Does chat shop offer remote work options?

Chat Shop offers remote work options for some customer service and chat support roles, allowing employees to work from home. These positions typically require good communication skills and familiarity with online chat tools. Availability of remote work may vary based on the specific role and company policies.

What are the most commonly searched types of Chat Shop jobs in Virginia?

The most popular types of Chat Shop jobs in Virginia are:

What are popular job titles related to Chat Shop jobs in Virginia?

For Chat Shop jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Chat Shop jobs in Virginia look for?

The top searched job categories for Chat Shop jobs in Virginia are:

Chat Shop jobs near you
Infographic showing various Chat Shop job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

Senior Cybercrime Analyst

Akima, LLC

Arlington, VA • On-site

$101K - $134K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Akima rating

6.8

Company rating: 6.8 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

376th of 450 rated engineering

Job description

Suvi, an AKIMA company, is seeking an experienced Senior Cybercrime Analyst to join a high-impact investigative team supporting the IRS Criminal Investigation Division (IRS-CI) in conducting complex and multidisciplinary technical analysis in support of cybercrime investigations. To join our team of outstanding professionals, apply today!
This role is ideal for seasoned professionals who thrive at the intersection of cryptocurrency tracing, open-source intelligence (OSINT), and digital investigations. We're looking for someone who can move beyond basic compliance reviews and bring actionable insights to law enforcement partners by tracing financial flows, mapping threat actor networks and infrastructure, and identifying attribution leads. The ideal candidate will bring deep technical expertise, critical thinking, and strong interpersonal skills to collaborate effectively with IRS-CI and interagency officials.
The Senior Cybercrime Analyst will be responsible for analyzing data from a variety of sources, uncovering key patterns, and providing actionable intelligence in support of ongoing investigations. This position requires the ability to work under pressure, deliver timely results, develop creative solutions, and communicate findings clearly to law enforcement partners.
Responsibilities
  • Conduct end-to-end cryptocurrency tracing to support attribution of illicit financial activity involving darknet vendors, crypto scams, ransomware, pig butchering schemes, fraud, etc.
  • Analyze cryptocurrency transactions and blockchain data to trace illicit financial flows, uncover criminal activities, and identify key suspects involved in cybercrime operations.
  • Provide real-time investigative support to IRS-CI agents, contributing technical insights and contextualized intelligence to build strong prosecutorial cases.
  • Support dark web investigations, including threat actor research and forensic review of marketplaces, chat platforms, and credential dumps.
  • Use OSINT tools and selector-based targeting techniques to monitor online platforms, identify potential leads or suspects, and map actor behavior across social media, dark web forums, and public datasets. Pivot from identifiers such as BTC addresses, Ips, emails, or monikers.
  • Extract and analyze structured and unstructured data from databases, subpoena returns, or seized infrastructure using SQL and data analysis tools (e.g., DBeaver, Navicat, or similar platforms).
  • Produce clear, concise, and actionable reports detailing investigative findings, methodologies used, attribution assessments, evidence trails, and detailed technical reports for law enforcement partners.
  • Collaborate with U.S. Attorneys and prosecutors on investigative findings and case development; assist in preparing case materials for indictment or trial.

Qualifications
  • Must be a U.S. Citizen.
  • Ability to obtain Public Trust clearance.
  • Bachelors Degree and 10+ years of investigative experience in a cyber, financial crime, or intelligence support role.
  • Remote position. Candidates must be able to attend onsite meetings, team collaboration sessions, and other in-person engagements as needed.
  • Demonstrated experience tracing cryptocurrency transactions using platforms such as Chainalysis Reactor, TRM, Elliptic, or similar tools.
  • Proven track record working in cybersecurity or law enforcement-related environments.
  • Experience conducting investigations involving darknet forums, vendor shops, or threat actor networks.
  • Knowledge of cybercriminal ecosystems, common laundering typologies, smart contracts, ICOs, and anonymity techniques (e.g., mixers, privacy coins).
  • Basic proficiency in MySQL; ability to extract and manipulate data from large and/or unstructured datasets.
  • Strong background in social media exploitation (SOMEX), IP resolution, DNS research, and OSINT tools (e.g., Maltego, DomainTools, managed attribution platforms).
  • Briefing law enforcement partners and contributing to case development.
  • Excellent communication skills, both verbal and written, with the ability to explain complex technical concepts to non-technical stakeholders.
  • Strong interpersonal skills and the ability to collaborate effectively with internal teams and external law enforcement agencies.
  • Willingness to serve as a fact or expert witness when required.

Desired Qualifications:
  • Prior experience working alongside federal law enforcement agencies, with a deep understanding of investigative processes and protocols.
  • Chainalysis certifications (CRC, CISC, CEIC, etc.), TRM Academy, or similar.
  • Experience with covert persona operations or open-source protocols.
  • Understanding of legal frameworks and compliance related to digital evidence and cybercrime investigations.
  • Background in targeting, threat attribution, or tracking high-value actors across platforms.
  • Strong analytical thinking, with the ability to solve complex problems using a combination of technical knowledge and investigative techniques.

Job ID
2026-23832
Work Type
Remote
Pay Range
$145,000 - $165,000
Benefits
Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.
Company Description
Work Where it Matters
Suvi, an Akima company, is not just another federal mission services contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At Suvi, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, Suvi provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, Suvi delivers subject matter experts, an agile management approach, and innovative technologies that accomplish customers' missions safely, securely, and efficiently.
As a Suvi employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

What Akima employees say

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About Akima

Sourced by ZipRecruiter

As an Alaska Native Corporation headquartered in Herndon, Virginia, Akima is dedicated to delivering superior outcomes for our customers’ missions while simultaneously creating a long-lived asset for our Iñupiat shareholders. Akima maintains a portfolio of small businesses, 8(a) companies, and operating companies that deliver simplified and accelerated access to the products and services agencies need to ensure mission success.

Industry

Specialty trade contractors

Company size

5,001 - 10,000 Employees

Headquarters location

Herndon, VA, US

Year founded

1995

Social media

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