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Chat Representative Jobs in Virginia (NOW HIRING)

Strategic Data Systems

$21.44 - $26.53/hr

Customer Service Representative Joint Expeditionary Base Little Creek Virginia Beach, VA 23459 On ... Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications ...

Strategic Data Systems

$21.44 - $26.53/hr

Customer Service Representative Joint Expeditionary Base Little Creek Virginia Beach, VA 23459 On ... Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications ...

MCI Military Recruitment

$14/hr

We are looking for Inbound Sales Representatives to support a variety of projects while ... One (1) year of experience in customer service, technical support, inside sales, back-office, chat ...

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Showing results 41-60

All JobsChat Representative JobsChat Representative Jobs in Virginia

Chat Representative information

See Virginia salary details

$11

$21

$33

How much do chat representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for chat representative in Virginia is $21.03, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $22.88 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs

What are the most commonly searched types of Chat Representative jobs in Virginia?

The most popular types of Chat Representative jobs in Virginia are:

What are popular job titles related to Chat Representative jobs in Virginia?

For Chat Representative jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Chat Representative jobs in Virginia look for?

The top searched job categories for Chat Representative jobs in Virginia are:

What cities in Virginia are hiring for Chat Representative jobs?

Cities in Virginia with the most Chat Representative job openings:

Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Virginia as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $43,735 per year, or $21 per hour.

Customer Service Representative Agents

Alliance iCommunications

Hampton, VA • On-site

$17.50/hr

Full-time

Re-posted 4 days ago

Key responsibilities

  • Respond to inbound and outbound requests for priority service appointments via phone, email, chat, and customer portals

  • Schedule, reschedule, and cancel appointments in coordination with capacity planners and dispatch teams

  • Handle a variety of customer inquiries including billing questions, technician ETAs, scheduling concerns, and product/service information

Job description

Join a Team That's Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

We are seeking detail-oriented and customer-focused Customer Service Representatives. This role is responsible for managing inbound and outbound customer requests, coordinating service appointments, and ensuring a seamless experience across all customer touchpoints.
Compensation: $17.50 per hour plus potential bonuses

What You'll Do:

Key Responsibilities:

  • Respond to inbound and outbound requests for priority service appointments via phone, email, chat, and customer portals
  • Schedule, reschedule, and cancel appointments in coordination with capacity planners and dispatch teams
  • Handle a variety of customer inquiries including billing questions, technician ETAs, scheduling concerns, and product/service information
  • Resolve customer issues by identifying needs, researching solutions, and escalating when necessary
  • Maintain accurate customer records and update account information in internal systems
  • Accurately document and disposition all interactions in call monitoring software
  • Process payments in compliance with CPI regulations (when applicable)
  • Collaborate with Sales and Service Coordinators to improve scheduling accuracy and response times
  • Communicate service status updates to customers in a timely and professional manner
  • Support dispatch operations as needed to ensure efficient service delivery
  • Create and process invoices and maintain reporting requirements
  • Stay up to date on company products, services, and promotions
  • Maintain reliable attendance and consistent on-time performance
  • Perform additional duties as assigned

What We're Looking For:

  • Strong communication skills across phone, email, and chat channels
  • Ability to multitask in a fast-paced, high-volume environment
  • Excellent problem-solving and organizational skills
  • High attention to detail and accuracy
  • Customer-first mindset with a professional and positive attitude
  • Experience with scheduling systems, CRM tools, or call center software is an asset

Shift Availability:

  • Ability to work full-time (40-hours per week) year round.
  • Open Availability Monday to Sunday

Work Environment & Location

  • For all hybrid positions we require a minimum of 3 months 100% onsite at the start of employment. Hybrid is assigned based on performance and attendance adherence.
  • Our office is located at 4410 E Claiborne Square, Hampton, VA 23666, USA

Why Join Us?

  • Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.

  • Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.

  • Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.

  • Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

  • Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.

  • State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.

  • Rewarding Work: Help businesses grow while making a real difference in people's lives!

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

Twitter & Instagram: bgocareers

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website - https://www.billgosling.com/careers

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's privacy policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here.If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know.

Bill Gosling Outsourcing - Where your career thrives!

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