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Chat Representative Jobs in Virginia (NOW HIRING)

GRTC Transit System

Customer Service Rep II

Richmond, VA · On-site

$15.75 - $21.50/hr

Provide schedule, route, fare and other general information to phone-in and chat/email customers ... Represent GRTC with proper communication through Social Media platforms. * Knowledge of updating ...

GRTC

Customer Service Rep II

Richmond, VA · On-site

$15.75 - $21.50/hr

Provide schedule, route, fare and other general information to phone-in and chat/email customers ... Represent GRTC with proper communication through Social Media platforms. * Knowledge of updating ...

The Results Companies

Sales Representative

Richmond, VA · On-site

The Sales representative handles inbound calls from customers and prospective customers with services, billing and technical concerns via email, phone or chat in accordance with The Results Companies ...

Copart, Inc.

Customer Service Representative

Danville, VA · On-site

$16.04 - $18.07/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and ... Position may expand to include Chat and Email Customer Support. Answer and place calls in a ...

Maximus

CSR II Operations (Temporary, Remote McAllen, TX)

VA · On-site +1

$16 - $21.75/hr

The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties. The processes that the Customer Service ...

Maximus

CSR II Operations (Temporary, Remote Lawrence KS)

VA · On-site +1

$16 - $21.75/hr

The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties. The processes that the Customer Service ...

INTIHAR HOLDING CO

Inside sales and CSR

Chantilly, VA · On-site

$16.50 - $22.50/hr

Join INTIHAR HOLDING CO as an Inside Sales and Customer Service Representative in Chantilly, VA ... Manage and respond to customer inquiries via phone, email, and chat. * Identify customer needs and ...

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All JobsChat Representative JobsChat Representative Jobs in Virginia

Chat Representative information

See Virginia salary details

$11

$21

$33

How much do chat representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for chat representative in Virginia is $21.03, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $22.88 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs

What are the most commonly searched types of Chat Representative jobs in Virginia?

The most popular types of Chat Representative jobs in Virginia are:

What are popular job titles related to Chat Representative jobs in Virginia?

For Chat Representative jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Chat Representative jobs in Virginia look for?

The top searched job categories for Chat Representative jobs in Virginia are:

What cities in Virginia are hiring for Chat Representative jobs?

Cities in Virginia with the most Chat Representative job openings:

Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,735 per year, or $21 per hour.

Customer Service Rep II

GRTC Transit System

Richmond, VA • On-site

$15.75 - $21.50/hr

Other

Re-posted 2 days ago

Job description

Join a Mission That Moves Richmond
GRTC is uniquely integrated with the community and presents a range of opportunities from launching innovative new service designs and building large capital projects to expanding throughout the region and continuing to grow ridership. Joining GRTC also means moving to a vibrant capital city with a nationally renowned arts and culture scene, delicious food, and enormous potential. Located just ten minutes from downtown, GRTC's headquarters power 30,000 transit trips a day, with more routes & regional connections in development as well as a second bus rapid transit line that will complement the Pulse, our ITDP Bronze Medal-winning flagship system that serves as the spine of our network.
Essential Duties and Responsibilities

  • Provide schedule, route, fare and other general information to phone-in and chat/email customers.
  • Ability to use Windows-based applications.
  • Ability to work independently.
  • Receive and document customer complaints and commendations through all media platforms (i.e., Facebook, Twitter, Web Customer Service email, Bus Tracker and GRTC.com).
  • Represent GRTC with proper communication through Social Media platforms.
  • Knowledge of updating Social Media platforms.
  • Assist with administrative tasks as needed, including filling in at the Front Desk when the front desk receptionist is on break, and processing Lost & Found duties as needed.
  • Demonstrated Proficiency of all GRTC Fixed Route and Microtransit service lines.
  • Knowledge of geography of service area, including landmarks and transfer points.
  • Knowledge of route numbers and names; Headway reports; Fare structure for all service lines.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
  • High School Diploma/GED
  • Equivalent experience may be accepted in lieu of educational requirements.
The call center training program is an intensive 3-month program. Proficiency will be gauged by the completion of two assessments: (1) assessment will determine level of proficiency regarding communication platforms (social media, email, website, app, etc.) (2) Determine proficiency in understanding and communicating information pertaining to fixed route service (including Clever) and microtransit.
Knowledge, Skills, and Abilities
  • Proficiency in Microsoft applications, Twitter, Facebook.
  • Ability to effectively communicate with customers.
  • Ability to Exercise Frist Call Resolution skills and de-escalation techniques.
  • Ability to independently resolve customer concerns.
  • Ability to maintain confidentiality as required.
  • Ability to work independently.
  • Ability to speak Spanish is preferred, not required.
  • Ability to learn a moderately complex urban mass transit routing and scheduling system.
  • Ability to work effectively and efficiently in a Dispatch & call center environment.
  • Must be able to sit for 7 hours a day.
  • Must be able to talk on the phone for the same length of time.
  • Must be able to operate a computer.
  • Must be able to report to work in-person for all assigned hours.
  • Must be able to communicate with English speaking customers, orally and in writing.
  • Must be able to respond to customer complaints as required.
  • Must be able to respond to email/chat/website inquiries.
Work Schedule:
  • May work up to 40 hours a week, to include evenings, nights, holidays and weekends.
  • Monday through Friday 10:30 am - 7:00 pm availability.
  • Saturday and Sunday 8:30 am - 9:00 pm availability.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
    • This position supports a 24/7 operation and may require occasional evening, early morning, weekend, or holiday hours based on operational needs.
    • Work is performed both in an office environment and in the field, including bus lots, control centers, and transit facilities.

GRTC IS AN EQUAL OPPORTUNITY EMPLOYER WHO VALUES DIVERSITY IN THE WORKFORCE

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