ZipRecruiter

Log In

2

Permanent Remote Call Monitoring Jobs in Virginia

SOS International LLC

Call Agent

Reston, VA · Remote

$15.50 - $20.50/hr

Fully Remote, US, USA Contract Clearance Requirement: Other Company Description Founded in 1989 ... Must be a US Citizen or Legal Permanent Resident (a/k/a "green card holder") * Must be a resident ...

Sentara

Web and Contact Center Representative

Norfolk, VA · Remote

$15.50 - $19.25/hr

This is a Full-time remote position; Shift Time: 9:30 AM to 6:00 PM EST. In this role, you will ... The representative will also produce and maintain tracking and monitoring reports, ensure data ...

next page

Showing results 1-20

People also search for

All JobsPermanent Remote Call Monitoring JobsPermanent Remote Call Monitoring Jobs in Virginia

Permanent Remote Call Monitoring information

What job makes $10,000 a month without a degree?

A permanent remote call monitoring role typically does not pay $10,000 a month without specialized skills or extensive experience. High earnings in remote jobs often require advanced technical knowledge, certifications, or management responsibilities, which are uncommon in standard call monitoring positions. Most remote call monitoring jobs offer salaries below that threshold without additional qualifications.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What jobs pay 2000 a day?

Jobs in remote call monitoring typically do not pay $2000 a day; such high daily earnings are more common in specialized fields like consulting, high-level sales, or executive roles. Most remote call monitoring positions offer hourly wages or salaries that are significantly lower, often in the range of $15 to $50 per hour. Achieving $2000 daily usually requires advanced skills, significant experience, or additional income sources outside standard call monitoring roles.

What is a Permanent Remote Call Monitoring job?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

How to make 2000 a week working from home?

A permanent remote call monitoring role can offer opportunities to earn around $2000 weekly by handling high-volume calls, maintaining quality standards, and working full-time hours. Increasing income may involve gaining relevant skills, certifications, and experience to qualify for higher-paying positions or overtime opportunities.

What are some common challenges faced by professionals in Permanent Remote Call Monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

How to make $1000 a week remotely?

Permanent remote call monitoring jobs typically pay hourly wages, and earning $1000 weekly requires working full-time hours at competitive rates, often around $15-$25 per hour. Increasing income may involve taking on multiple shifts, gaining specialized skills, or obtaining relevant certifications to qualify for higher-paying positions.

What are the key skills and qualifications needed to thrive as a Permanent Remote Call Monitoring Specialist, and why are they important?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Virginia? For Permanent Remote Call Monitoring jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Virginia look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Virginia are:
What cities in Virginia are hiring for Permanent Remote Call Monitoring jobs? Cities in Virginia with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you
Remote Account Resolution Specialist

Remote Account Resolution Specialist

BCA Financial Services

Richmond, VA • Remote

$17/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Description

REMOTE POSITION - Actively Hiring ($17 per hour with monthly bonus opportunities)LIFE IS SHORT, DO WORK THAT MAKES A DIFFERENCE

Summary/Objective:

Work with clients' customers to address inquiries and concerns related to the customer's account, improve collections on accounts through active communication, initiate appropriate action, and maintain records in accordance with company policies and procedures. Continuously strive to provide a seamless interface for the consumer between BCA Financial Services, Inc. (BCA) and the creditor client.


BCA Financial Services, Inc. is seeking detail-oriented full-time Collections Specialists. If you thrive in a fast-paced environment, where you can be solution driven, provide exceptional customer service, all while being rewarded and recognized for your hard work and performance, apply today!


Compensation & Benefits we offer:

  • $17/HR with monthly bonus opportunities
  • Monday through Friday schedule
  • Medical, GAP, Dental, Vision, and Voluntary Life insurance
  • 401k with a company match
  • Paid time off and Paid holidays

The Collections Specialist will:

  • Provide exceptional customer service to our client's patients while accurately recording their information.
  • Assist with account resolution by communicating account information, offering solutions, and establishing payment arrangements.
  • Handle high volumes of inbound and outbound calls.
  • Work with various computer programs and will be responsible for meeting individual metrics.

Essential Functions:

  • Make outbound and receive inbound calls and maintain clear and concise documentation of all attempts and/or contacts made and received directly on the computerized collection system
  • Encourage payment in full on accounts through credit card, check and pertinent health care coverage or if appropriate, schedule partial payment plans
  • Answer all inquiries from consumers promptly; attempt to resolve consumer concerns by inquiring as to specific issues and clarifying those issues
  • Maintain assigned productivity standards and meet assigned performance standards on a consistent basis
  • Effectively communicate and accurately process account updates, changes
  • Demonstrate accuracy and thoroughness, look for ways to improve and promote quality, apply feedback to improve performance, monitor own work to ensure quality
  • Demonstrate a strong working knowledge of, and comply with, the Federal Fair Debt Collection Practices Act (FDCPA), the Florida Commercial and Consumer Collection Practices Act (FCCCPA), the Fair Credit Reporting Act (FCRA), the Health Insurance Portability and Accountability Act (HIPAA) and other statutes, laws and regulations pertinent to the collection industry as well as industries served

Requirements

Work from home requirements:

  • Have a quiet and private workspace.
  • High speed internet with the ability to hardwire via 50 ft. ethernet cable from modem to your PC. Must be a sufficient speed to support video/web/audio and voice-over-IP (VoIP) (at least 20mbs download and 10mbs upload). Wi-Fi and hotspots are not supported. Must connect to modem via 50 ft. ethernet cable
  • You must meet all the technical requirements prior to the first day of training.
  • You must live in one of the following states: FL, GA, MO, NE, NC, SC, TN, or VA.
  • We will provide you with the equipment needed to be successful.

Qualifications:

  • High school diploma or equivalent
  • Minimum of 1 year working in a call center environment with a focus in customer service, billing or collections
  • Effective interpersonal and human relations skills
  • Effective verbal and written communication skills
  • Strong understanding of principles for providing effective customer service including customer needs assessment, meeting quality standards for service and continual evaluation of customer satisfaction
  • Basic Knowledge of medical terminology
  • A proven track record of strong negotiation and trouble shooting skills
  • A persuasive style of communication, stimulating and motivating others to action while being aware of and responsive to their needs and concerns
  • Above average critical thinking skills


BCA Financial Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected status.



Keyword Search: early out collections, self-pay collections, customer service, healthcare, now hiring, customer support, collections, accounts receivable, A/R, AR, billing, bill collector, billing clerk, remote collections clerk, patient account, medical, revenue cycle, patient financial, sales, medical billing, medical office, medical front desk, call center, call center representative, remote call center, customer service jobs, contact center, remote medical call center representative, remote work, virtual call center, work from home, remote work from home, patient account representative, patient customer service, medical collections, patient financial representative, healthcare collections, virtual collections rep, virtual patient representative, virtual collections. 

Apply