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Chat Manager Jobs in Oregon (NOW HIRING)

ROO Manager

Salem, OR

$27 - $33.75/hr

A primary function of this role is managing a statewide parent warmline providing emotional support, information, and resources to parents, through phone, chat, video conferencing, text and support ...

Primary Responsibilities - Manage a team of customer support executives - Train them in best ... email & chat - Help customers solve a wide variety of issues - Solve problems creatively ...

Product Manager - Games, Social Platform (L5)

OR ยท On-site +1

$310K - $545K/yr

... chat, and more. The Product Manager for Games - Social Platform will lead major new product initiatives and materially transform existing product areas with high business impact. You will champion a ...

Assistant Branch Manager

The Dalles, OR ยท On-site

$23.08 - $33.13/hr

Communicate clearly with staff and clients verbally, over the phone, and via video chat. * Assist the manager in optimizing operational effectiveness and profitability to enhance shareholder value.

New

Customer Service Representative

Portland, OR ยท On-site

$17 - $23/hr

Delivering prompt and precise responses to customer inquiries via email and chat. You'll be the ... Your knack for clear communication, organization, and efficient time management is vital. * You ...

Customer Support Representative

OR ยท On-site +1

$26 - $28.50/hr

... phone and chat as secondary support channels * Log details of all support sessions and customer challenges in the ticketing system * Monitor and manage your own case workload and backlog ...

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Chat Manager information

What is a chat manager?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.

What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a chat manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What are the most commonly searched types of Chat jobs in Oregon?

The most popular types of Chat jobs in Oregon are:

What cities in Oregon are hiring for Chat Manager jobs?

Cities in Oregon with the most Chat Manager job openings:

Infographic showing various Chat Manager job openings in Oregon as of July 2026, with employment types broken down into 86% Full Time, 12% Part Time, 1% Contract, and 1% Nights. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

Remote Licensed Mental Health Counselor at Chat and Change Mental Health

Chat and Change Mental Health

Salem, OR โ€ข Remote

$90K - $100K/yr

Full-time

Posted 5 days ago


Job description

Position Overview

Chat and Change Mental Health is seeking a dedicated and compassionate Licensed Professional Counselor (LPC) to join our fully remote team. This full-time position offers the opportunity to provide meaningful mental health support to clients while enjoying the flexibility of working from anywhere. As a key member of our team, you will utilize your clinical skills to enhance the lives of individuals and foster a positive therapeutic environment.

About the Organization

Located in Salem, Oregon, Chat and Change Mental Health specializes in delivering top-quality telehealth services aimed at promoting mental well-being. Our team is united by a deep commitment to therapeutic excellence and a shared belief in the power of compassionate care. We are dedicated to supporting our mental health professionals with the resources and tools necessary to ensure they can focus solely on providing high-quality care to our clients. We encourage a culture of continuous learning and personal development.

Work Environment

This remote position allows you to work from the comfort of your own home, providing you the flexibility to create a schedule that works best for you. Our telehealth facility enables counselors to efficiently manage client consultations through a user-friendly digital platform, allowing for seamless scheduling, documentation, and client communication. You will be part of a collaborative online environment where support and resources are readily available.

Key Responsibilities
  • Provide compassionate and ethical individual mental health counseling sessions via secure video chat.
  • Employ evidence-based, solution-focused treatment modalities to support clients' therapeutic journeys.
  • Develop personalized and effective treatment plans tailored to meet each client's unique needs and goals.
  • Facilitate sessions that help clients gain insights into their feelings, experiences, and relationships, encouraging self-discovery.
  • Regularly monitor client progress throughout treatment and assist clients in developing healthy coping mechanisms.
  • Maintain accurate and up-to-date electronic records of client interactions and treatment outcomes.
Patient Population / Client Focus

As a key player at Chat and Change Mental Health, you will work with a diverse client base seeking assistance for various mental health concerns, including anxiety, depression, trauma, and relationship issues. Your expertise will enable you to create a safe and supportive space for clients to explore their thoughts and feelings, ultimately guiding them toward improved mental health and well-being.

Qualifications
  • A Masterโ€™s degree in Counseling from an accredited institution is required.
  • An active and unrestricted licensure as a Professional Counselor (LPC) in the state of Oregon.
  • Ability to practice independently and without supervision, demonstrating expertise and confidence in your clinical capabilities.
  • Exceptional interpersonal skills with a strong emphasis on empathy and active listening.
  • Proficient in using technology for telehealth counseling; must be computer literate.
  • Please provide your licensing details, including your license number and field of licensure in your application.
Preferred Experience
  • Previous experience in a remote counseling setting is preferred but not mandatory.
  • Familiarity with various treatment modalities and therapeutic techniques will enhance your effectiveness.
  • Experience working with diverse client demographics and a broad spectrum of mental health concerns is advantageous.
Compensation and Benefits

This position offers a competitive salary range of $90,000 to $100,000 per year, commensurate with experience and hours worked. Benefits include:

  • The flexibility to set your own hours, adapting your schedule to fit personal and professional commitments.
  • A personalized caseload that aligns with your specialties and client demographic preferences, ensuring fulfilling client interactions.
  • Access to a comprehensive counselor portal designed to streamline scheduling, communication, and documentation for efficient practice.
  • Weekly direct deposits for your convenience.
  • Full-time counselors will enjoy a monthly healthcare stipend to support their well-being.
  • Potential sign-on bonus to welcome you to our team.
Career Growth Opportunities

At Chat and Change Mental Health, we are committed to your professional development. You will have access to ongoing training and resources to enhance your therapy skills and career trajectory. Opportunities for advancement and specialization within our organization are abundant, allowing you to tailor your career to your passions and strengths.

Why Join Our Team

When you join Chat and Change Mental Health, you become part of a caring and supportive community that puts the well-being of both clients and counselors at the forefront. You will work alongside like-minded professionals who share your dedication to making a positive impact in the mental health field. Embrace the flexibility of remote work while pursuing your passion for helping others achieve better mental health outcomes.

Application Information

If you are a compassionate, licensed mental health counselor ready to make a difference, we encourage you to apply today! Please provide your resume, including details of your licensure, and a brief cover letter outlining your counseling philosophy and approach. Don't miss this opportunity to join a team that values innovation, support, and therapeutic excellence.