ZipRecruiter

Log In

1

Chat Manager Jobs in Oregon (NOW HIRING)

StarRez

Technical Support Representative

OR · On-site +1

Deliver exceptional customer support and technical issue resolution via phone, email, and chat * Manage customer inquiries and escalations through successful resolution, including internal, external ...

Empower AI Inc.

Implement and manage intelligent IVR, Chatbot, live Chat, VOIP telephony, ACD/CTI, CRM, KM, and associated tools. * Evaluate emerging contact center technologies and present findings to stakeholders

Empower AI Inc.

Implement and manage intelligent IVR, Chatbot, live Chat, VOIP telephony, ACD/CTI, CRM, KM, and associated tools. * Evaluate emerging contact center technologies and present findings to stakeholders

OREGON FAMILY SUPPORT NETWORK INC

ROO Manager

Salem, OR · On-site

$27 - $33.75/hr

A primary function of this role is managing a statewide parent warmline providing emotional support, information, and resources to parents, through phone, chat, video conferencing, text and support ...

Quince

Customer Experience Team Manager

OR · Remote

$75K - $95K/yr

Lead, manage, and develop a team of US-based Retention Specialists delivering best-in-class omni-channel customer experiences (email, chat, phone, social). * Drive team performance and KPIs (CSAT ...

Purple Rain

Customer Support Quality Manager

OR · On-site

Primary Responsibilities - Manage a team of customer support executives - Train them in best ... email & chat - Help customers solve a wide variety of issues - Solve problems creatively ...

Netflix

Product Manager - Games, Social Platform (L5)

OR · On-site +1

$310K - $545K/yr

... chat, and more. The Product Manager for Games - Social Platform will lead major new product initiatives and materially transform existing product areas with high business impact. You will champion a ...

next page

Showing results 1-20

All JobsChat JobsChat Manager JobsChat Manager Jobs in Oregon

Chat Manager information

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What is the role of a chat manager?

A chat manager oversees live chat support or messaging platforms for a company, ensuring customer inquiries are addressed promptly and effectively. They monitor chat interactions, manage support teams, and may use tools like chat software to improve communication and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Chat Manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

What jobs pay 4000 a week without a degree?

A Chat Manager role typically does not pay $4,000 a week without specialized experience or skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain entrepreneurial ventures, but they usually require significant effort, expertise, or certifications. Most roles with such earnings are commission-based or involve self-employment rather than standard employment positions.

How does a Chat Manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

How can I make 2000 a week working from home?

A Chat Manager can potentially earn $2,000 a week by managing multiple client accounts, providing high-quality customer support, and developing efficient communication strategies. Building experience, acquiring relevant tools, and maintaining a flexible schedule can help increase earnings, especially with performance-based bonuses or commissions. Consistent effort and expanding your client base are key to reaching this income level from home.

What are Chat Managers?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.

Is paid chatting a legitimate job?

Paid chatting jobs, including roles like chat managers, are legitimate in some industries such as customer service or online entertainment, but they vary in legality and reputation. It is important to verify the employer's credibility, understand the job requirements, and be cautious of scams or illegitimate offers. Legitimate roles typically involve clear job descriptions, fair compensation, and transparent communication.
What are the most commonly searched types of Chat jobs in Oregon? The most popular types of Chat jobs in Oregon are:
What are popular job titles related to Chat Manager jobs in Oregon? For Chat Manager jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Chat Manager jobs in Oregon look for? The top searched job categories for Chat Manager jobs in Oregon are:
What cities in Oregon are hiring for Chat Manager jobs? Cities in Oregon with the most Chat Manager job openings:
Chat Manager jobs near you
Infographic showing various Chat Manager job openings in Oregon as of July 2026, with employment types broken down into 63% Full Time, 4% Part Time, and 33% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution.

Technical Support Representative

StarRez

OR • On-site, Remote

Other

Medical, Life, Retirement, PTO

Re-posted 5 days ago

Job description

The Role 

StarRez is seeking a Technical Support Representative to serve as a key point of contact for customers needing technical assistance and product support. You will handle customer inquiries across phone, chat, and email channels while delivering a high level of service with professionalism, confidence, and empathy. 

In this role, you will troubleshoot technical issues, guide customers through solutions, and collaborate with internal teams to ensure successful resolution of customer concerns. You thrive in a fast-paced support environment, communicate clearly, and use critical thinking skills to solve complex problems while creating a positive customer experience. 

Role Specifics 

  • Work Location: Remote (US) 
  • Travel: Less than 5% (The percentage of travel is an estimation and could vary based on business needs). 
  • Reporting Structure: This role reports to the Team Lead, Customer Support.  
  • Schedule: The selected candidate will observe an 8AM-5PM Mountain Time schedule. 

Application Deadline: This role will accept applications until June 11th at 11:59PM CDT, unless otherwise posted. 

What You Will Own 

  • Deliver exceptional customer support and technical issue resolution via phone, email, and chat  
  • Manage customer inquiries and escalations through successful resolution, including internal, external, and executive escalations  
  • Meet established performance objectives related to call quality, customer satisfaction, and case handling  
  • Utilize critical thinking and problem-solving skills to analyze issues and provide effective solutions  
  • Communicate proactively with customers by setting expectations and providing timely follow-up  
  • Partner cross-functionally with colleagues to resolve client issues efficiently and effectively  
  • Facilitate screen-sharing and remote troubleshooting sessions to assist customers with product-related concerns  
  • Support additional projects and responsibilities as needed based on business priorities 

Required Qualifications 

  • 1+ years of customer service experience, preferably in a call center, software support, or technical support environment  
  • High School Diploma or GED  
  • Strong verbal and written communication skills  
  • Ability to manage multiple customer interactions in a fast-paced environment  
  • Strong troubleshooting, analytical, and problem-solving abilities 

Preferred Qualifications 

  • Associate or Bachelor's degree  
  • Experience using CRM platforms such as Salesforce, HubSpot, or similar systems  
  • Basic SQL knowledge and ability to write queries  
  • Experience supporting SaaS or software-based products 

Reasons to join our Team: 

  • Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years 
  • Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members. 
  • A supportive team environment with emphasis on learning and development opportunities 
  • Our Promise: You will learn, grow, and be appreciated for your impact and contributions. 
  • Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement. 

Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!   

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. 

Notice to external Recruiters and Recruitment Agencies: 

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future. 

Apply