Chat Manager Jobs in Oregon (NOW HIRING)

POSITION DESCRIPTION

Position:         Coordinated Housing Access Team (CHAT) Case Manager

Supervisor:    Senior Supportive Housing Manager

Location:        Macadam Office (5520 S Macadam Ave.Portland, OR 97239)

Hours:            Monday-Friday 8am-4pm; some weekend and evening work required

Wage:             $29.00 hourly

            Eligible for Language Differential

Benefits:        Non-Exempt, Union Represented, Full-Time, Benefit-Eligible

GENERAL RESPONSIBILITIES

This position provides outreach as part of a team delivering mobile navigation and assessment services to people experiencing homelessness. This team will provide equitable access to the coordinated access system, assess and triage people for housing and other resources, and build linkages to under-served communities. This dynamic position is highly mobile across the county and requires strong coordination and engagement skills.

SPECIFIC RESPONSIBILITIES:

1. Provide outreach and engagement to people experiencing homelessness in a manner that focuses on safety, trauma informed approaches, and relationship building to assist people to connect to needed shelter, housing, and needed services.
2. Administer VI-SPDAT and VAT tools for Coordinated Access prioritization for Permanent Supportive Housing.
3. Navigate individuals as needed to obtain documents necessary for housing placement.
4. Participate in Coordinated Access for Adults System Case Conferencing meetings to
5. Coordinate with agency staff to provide consistent quality and comprehensive services to participants.
6. Create and maintain relationships and resource knowledge specific to the population served.
7. Attend staff meetings, case management meetings and partner meetings as assigned.
8. Maintain accurate, updated and comprehensive participant files.
9. Maintain accurate and updated documentation of services in HMIS.
10. Provide monthly Reports as requested.
11. Other duties as assigned.

PHYSICAL/MENTAL REQUIREMENTS

The physical and mental demands described here are representative of those that must be met by an employee, with or without accommodation, to successfully perform the essential functions of this job.

1. Hearing and vision adequate for interaction with participants, interaction with staff and interaction with the general public.
2. Hearing adequate for telephone work. Vision adequate for close work.
3. Hand and finger dexterity adequate to operate standard office equipment.
4. Ability to walk, bend, stand, sit, reach, stoop, pull, squat, and climb stairs.
5. Sitting at a desk completing paperwork and working on a computer for lengthy periods.
6. Mobility to allow responsive traveling to participant residences located around the metro area.
7. Ability to perform CPR and other emergency life-saving care with the assistance of teammates until emergency responders arrive.

PERFORMANCE REQUIREMENTS

Each Transition Projects employee must:

1. Acquire First Aid/CPR/AED certification within 30 days of hire and be retested biannually thereafter throughout employment.
2. Complete Bloodborne Pathogens and Narcan Training within 30 days of hire and be retested annually thereafter throughout employment.
3. Demonstrate reliability by being present for work as scheduled, arriving and leaving on time and taking breaks in expected time frames.
4. Interact effectively with persons of diverse ethnic backgrounds, religious views, cultural backgrounds, and sexual orientations and treat each individual with respect and dignity.
5. Attend agency and program staff meetings.

WORKING CONDITIONS / SAFETY CONSIDERATIONS

1. Work environments may include exposure to animals/pets across various program sites.
2. This position may have exposure to bloodborne pathogens or other infectious materials during the course of duties. Bloodborne pathogens training, safety protocols, and appropriate protective equipment are provided. The Hepatitis B vaccination is offered at no cost.

MINIMUM QUALIFICATIONS

The right individual for this position has a passion for helping others and a desire to work in an organization that serves people who are experiencing poverty and homelessness.

1. Bachelor's Degree in a related field OR 2 years of experience in social services required.
2. Demonstrated ability to interact with other agencies in developing and providing services to participants; including ability to advocate on behalf of participants for services with other agencies.
3. Demonstrated knowledge of chemical dependency and mental health issues and appropriate treatment resources.
4. Demonstrated ability to serve people competently and effectively from historically underserved communities, with specific focus on communities of color.
5. Ability to identify and work effectively with property and building managers, developing positive long-term relationships.
6. Demonstrated ability to work as part of a team in the delivery of services to participants.
7. Computer literacy. Demonstrated ability to use word processing, database, spreadsheet, e-mail, and Internet programs.
8. Demonstrated ability to maintain accurate and comprehensive participant files.
9. Demonstrated ability to prepare accurate and comprehensive statistical and narrative reports.
10. Bilingual English/Spanish preferred. Applicants who are themselves veterans will receive priority consideration.
11. Valid driver’s license, liability insurability and possession of reliable transportation, or otherwise capable of responsive off-premises mobility. 

Transition Projects, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, sexual orientation, ancestry, national origin, citizenship, marital status, familial status, physical or mental disability, veteran status, genetic information, source of income, union participation or activities, or any other status legally protected by applicable local, state or federal law.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.