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Chat Manager Jobs in Oregon (NOW HIRING)

dbi

Store Manager

Happy Valley, OR

Managing Performance • Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs. • Monitors individual team member performance and developing action plans ...

Semtech

Senior Product Manager - User Experience (UX)

OR · Remote

$126.40K - $166.80K/yr

... chat interactions * Team Leadership & Development (10%) : Lead and develop a high-performing team of UX specialists through clear direction, performance management, and intentional career growth ...

Data Direct Networks

We are looking for an SEO, GEO & Content Optimization Manager who blends analytical rigor with ... Web Chat Experience * Update and refine chat playbooks using Qualified. * Improve engagement ...

OREGON FAMILY SUPPORT NETWORK INC

ROO Manager

Salem, OR

$27 - $33.75/hr

A primary function of this role is managing a statewide parent warmline providing emotional support, information, and resources to parents, through phone, chat, video conferencing, text and support ...

OneSpan

OR

Manage and enhance lead routing, account matching, assignment logic, and territory alignment ... Own operational administration and optimization of Qualified Chat, Drift Email, and conversational ...

OneSpan

OR · On-site

Manage and enhance lead routing, account matching, assignment logic, and territory alignment ... Own operational administration and optimization of Qualified Chat, Drift Email, and conversational ...

David's Bridal, LLC.

Store Manager

Happy Valley, OR · On-site

$70K - $85K/yr

Managing Performance • Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs. • Monitors individual team member performance and developing action plans ...

Curriculumassociates

OR

$93.25K - $166.25K/yr

Reporting to the VP of Growth Marketing, this role manages the day-to-day performance of our AI-powered chat platform, works closely with Inside Sales to improve lead acceptance rates, and ensures ...

G-P

OR · On-site

$132K - $165K/yr

... webinars, and chat. Ensure programs are aligned to pipeline goals and priorities. * Target ... Lead & Funnel Management: Monitor end-to-end funnel performance across acquisition channels.

Purple Rain

Customer Support Quality Manager

OR · On-site

Primary Responsibilities - Manage a team of customer support executives - Train them in best ... email & chat - Help customers solve a wide variety of issues - Solve problems creatively ...

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Chat Manager information

What are the key skills and qualifications needed to thrive as a Chat Manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a Chat Manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

What are Chat Managers?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What are the most commonly searched types of Chat jobs in Oregon? The most popular types of Chat jobs in Oregon are:
What are popular job titles related to Chat Manager jobs in Oregon? For Chat Manager jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Chat Manager jobs in Oregon look for? The top searched job categories for Chat Manager jobs in Oregon are:
What cities in Oregon are hiring for Chat Manager jobs? Cities in Oregon with the most Chat Manager job openings:
Chat Manager jobs near you
Infographic showing various Chat Manager job openings in Oregon as of May 2026, with employment types broken down into 5% As Needed, 76% Full Time, 3% Part Time, 13% Contract, and 3% Nights. Highlights an 50% Physical, and 50% Hybrid job distribution.

Store Manager

dbi

Happy Valley, OR

Other

Posted 23 days ago

Job description

As the Store Manager you will build and retain a high performing team, create a consistent environment of world class customer service, and exceed sales plan. You are adynamic, attentive, and inspiring leader who has mastered relationship building with team members and customers alike, acting as a mentor, leader, and coach. You will build a climate of high performance and five-star customer service by maximizing the performance and productivity of a team of motivated, friendly, enthusiastic, and engaged team members.

Essential Job Functions: 

Customer Focus 
•    Leads and models a customer first culture across all roles.
•    Holds the leadership team accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience. 
•    Providing ongoing coaching and training to enhance individual selling skills, behaviors, and processes.

Analyzing and Decisions Making 
•    Responsible for the store payroll and ensure it does not exceed the monthly budget, accurately monitoring and acknowledging timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals
•    Leads the store to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance-based leadership, for front of house and alterations combined.
•    Monitors inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensures first quality standards for all merchandise.

Managing Performance 
•    Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.
•    Monitors individual team member performance and developing action plans for improvement through weekly performance discussions using customer reviews and mystery shops.
•    Builds a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fills open positions within 30 days.
•    Other duties as assigned.


Education & Credentials:
High School Diploma or degree.
Four years prior retail management experience in an apparel or specialty store environment.
Prior experience with a computerized POS system.

Work Hours and Physical Demands:
Full time hours Sunday through Saturday 40 hours a week 
While performing the duties of this job, the employee is required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers. The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer and all other electronic devices for long periods of time.

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