Implement and manage intelligent IVR, Chatbot, live Chat, VOIP telephony, ACD/CTI, CRM, KM, and associated tools. * Evaluate emerging contact center technologies and present findings to stakeholders
Implement and manage intelligent IVR, Chatbot, live Chat, VOIP telephony, ACD/CTI, CRM, KM, and associated tools. * Evaluate emerging contact center technologies and present findings to stakeholders
Implement and manage intelligent IVR, Chatbot, live Chat, VOIP telephony, ACD/CTI, CRM, KM, and associated tools. * Evaluate emerging contact center technologies and present findings to stakeholders
Implement and manage intelligent IVR, Chatbot, live Chat, VOIP telephony, ACD/CTI, CRM, KM, and associated tools. * Evaluate emerging contact center technologies and present findings to stakeholders
Bilingual Contract Therapist
OR · Remote
$90/hr
... management (18+). With Talkspace's core therapy offerings, members are matched with one of thousands of licensed therapists within days and can engage in live video, audio, or chat sessions, and/or ...
Bilingual Contract Therapist
OR · Remote
$90/hr
... management (18+). With Talkspace's core therapy offerings, members are matched with one of thousands of licensed therapists within days and can engage in live video, audio, or chat sessions, and/or ...
Evening/Weekend Contract Therapist
OR · Remote
$90/hr
... management (18+). With Talkspace's core therapy offerings, members are matched with one of thousands of licensed therapists within days and can engage in live video, audio, or chat sessions, and/or ...
Evening/Weekend Contract Therapist
OR · Remote
$90/hr
... management (18+). With Talkspace's core therapy offerings, members are matched with one of thousands of licensed therapists within days and can engage in live video, audio, or chat sessions, and/or ...
Enrollment Advisor - India Based
OR · Remote
... M documentation, reporting, and administrative workflows to enhance team efficiency and the learner experience. What You'll Do * Optimize operational efficiency by handling live chat interactions ...
Enrollment Advisor - India Based
OR · Remote
... M documentation, reporting, and administrative workflows to enhance team efficiency and the learner experience. What You'll Do * Optimize operational efficiency by handling live chat interactions ...
Sales Associate, Jewelry
Portland, OR · On-site
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
Quick apply
Sales Associate, Jewelry
Portland, OR · On-site
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
Sales Associate, Jewelry
Portland, OR · On-site
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
Sales Associate, Jewelry
Portland, OR · On-site
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
Sales Associate, Jewelry
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
Sales Associate, Jewelry
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
Sales Associate, Jewelry
Portland, OR · On-site
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
Sales Associate, Jewelry
Portland, OR · On-site
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
Staff Customer Support Advocate (North America - Remote)
OR · Remote
$343K/yr
Answer questions throughout the entire user journey via live chat, email, and Zoom calls. * Lead ... Serve as a Product Expert, providing insights and advice to Product Managers and other stakeholders.
Staff Customer Support Advocate (North America - Remote)
OR · Remote
$343K/yr
Answer questions throughout the entire user journey via live chat, email, and Zoom calls. * Lead ... Serve as a Product Expert, providing insights and advice to Product Managers and other stakeholders.
Consumer Sales Specialist
Portland, OR · On-site
Engaging with customers via phone calls, e-mail, live chat, and social media * Advocate for the end ... Must be able to manage multiple tasks in a fast pace environment * Must have a high level of ...
Consumer Sales Specialist
Portland, OR · On-site
Engaging with customers via phone calls, e-mail, live chat, and social media * Advocate for the end ... Must be able to manage multiple tasks in a fast pace environment * Must have a high level of ...
Engaging with customers via phone calls, e-mail, live chat, and social media * Advocate for the end ... Must be able to manage multiple tasks in a fast pace environment * Must have a high level of ...
New
Engaging with customers via phone calls, e-mail, live chat, and social media * Advocate for the end ... Must be able to manage multiple tasks in a fast pace environment * Must have a high level of ...
New
Engage active 'live chat' requests within 15 seconds. * Qualify leads and move conversations ... Prior property management experience. If this sounds like the role for you AND you work well as ...
Engage active 'live chat' requests within 15 seconds. * Qualify leads and move conversations ... Prior property management experience. If this sounds like the role for you AND you work well as ...
E-Commerce Salesperson
Portland, OR · On-site
Engage active 'live chat' requests within 15 seconds. * Qualify leads and move conversations ... Prior property management experience. If this sounds like the role for you AND you work well as ...
E-Commerce Salesperson
Portland, OR · On-site
Engage active 'live chat' requests within 15 seconds. * Qualify leads and move conversations ... Prior property management experience. If this sounds like the role for you AND you work well as ...
E-Commerce Salesperson
Portland, OR · On-site
Engage active 'live chat' requests within 15 seconds. Qualify leads and move conversations offline ... Prior property management experience. If this sounds like the role for you AND you work well as ...
Quick apply
E-Commerce Salesperson
Portland, OR · On-site
Engage active 'live chat' requests within 15 seconds. Qualify leads and move conversations offline ... Prior property management experience. If this sounds like the role for you AND you work well as ...
Customer Experience Representative
$17 - $23.25/hr
Serve as a primary point of contact for customers across phone, email, live chat, SMS, social media ... Demonstrated accountability and ownership in managing customer cases, commitments, tasks, and ...
Customer Experience Representative
$17 - $23.25/hr
Serve as a primary point of contact for customers across phone, email, live chat, SMS, social media ... Demonstrated accountability and ownership in managing customer cases, commitments, tasks, and ...
Oregon - Contract Therapist
OR · Remote
$70/hr
... management (18+). With Talkspace's core therapy offerings, members are matched with one of thousands of licensed therapists within days and can engage in live video, audio, or chat sessions, and/or ...
Oregon - Contract Therapist
OR · Remote
$70/hr
... management (18+). With Talkspace's core therapy offerings, members are matched with one of thousands of licensed therapists within days and can engage in live video, audio, or chat sessions, and/or ...
Successfully manage 200+ real customer conversations across live chat and ticketing * Demonstrate clear, concise, and confident customer communication By the end of the month, you will independently ...
... phone, email, live chat, and customer site visits and contributing to the company's overall ... Use case management system for tracking customer engagements, issues, and problem resolution.
... phone, email, live chat, and customer site visits and contributing to the company's overall ... Use case management system for tracking customer engagements, issues, and problem resolution.
... for our clients, managing inbound and outbound communications with professional excellence ... Engage in consumer communication through calls, live chat or email to answer questions, solve ...
... for our clients, managing inbound and outbound communications with professional excellence ... Engage in consumer communication through calls, live chat or email to answer questions, solve ...
Live Chat Manager information
What is a live chat manager?
A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.
What are the typical daily responsibilities of a live chat manager?
A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.
What are the key skills and qualifications needed to thrive in the live chat manager position, and why are they important?
To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.
What are the most commonly searched types of Live Chat jobs in Oregon? The most popular types of Live Chat jobs in Oregon are:
What are popular job titles related to Live Chat Manager jobs in Oregon? For Live Chat Manager jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Live Chat Manager jobs in Oregon look for? The top searched job categories for Live Chat Manager jobs in Oregon are:
What cities in Oregon are hiring for Live Chat Manager jobs? Cities in Oregon with the most Live Chat Manager job openings:
Job description
Overview
Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.
Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees.
ResponsibilitiesEmpower AI is seeking an experienced Technology Manager to provide expertise in implementing Salesforce technical solutions in a contact center environment.
Responsibilities:
- Manage IT projects within contact center environment
- Implement Salesforce technical solutions
- Implement and manage intelligent IVR, Chatbot, live Chat, VOIP telephony, ACD/CTI, CRM, KM, and associated tools.
- Evaluate emerging contact center technologies and present findings to stakeholders
- Facilitate work sessions with business users to understand business processes and requirements
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Qualifications:
- Bachelors degree in information technology, computer science, management information systems (MIS), management or a related area.
- 6 or more years experience managing IT projects and implementing Salesforce technical solutions in a contact center environment with at least 100 seats.
- Salesforce Certified Administrator and/or Salesforce Certified Technical Architect
- Certified CRM consultant with multiple CRM contact center implementations
- Experience in contact center solution design, architecture, and implementation
- Expertise and experience implementing and managing intelligent IVR, Chatbot, live Chat, VOIP telephony, ACD/CTI, CRM, KM, and associated tools
- Experience leveraging user-centered design methodologies to manage a technology stack that supports business objectives.
- Ability to evaluate technical operations and customer experience and identify and present recommendations for improvements.
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About Empower AIAll hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm's overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.
Employment Type: FULL_TIME
About Empower AI
Sourced by ZipRecruiter
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Reston, VA, US
Year founded
1989