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Chat Assistant Jobs in Utah (NOW HIRING)

Ulta Beauty

Lead Cashier

Riverdale, UT · On-site

$15.75 - $19/hr

Support the leadership team by completing cashier chat ins and chat outs as well as associate exit ... * Assist in the training of new cashiers, and cross-training other associates in cashiering.

Ulta Beauty, Inc.

Lead Cashier

Saratoga Springs, UT

$14.50 - $17.75/hr

Support the leadership team by completing cashier chat ins and chat outs as well as associate exit ... * Assist in the training of new cashiers, and cross-training other associates in cashiering.

Ulta Beauty

Lead Cashier

West Valley City, UT · On-site

$15.25 - $18.75/hr

Support the leadership team by completing cashier chat ins and chat outs as well as associate exit ... * Assist in the training of new cashiers, and cross-training other associates in cashiering.

Ulta Beauty

Lead Cashier

Orem, UT · On-site

$14 - $17/hr

Support the leadership team by completing cashier chat ins and chat outs as well as associate exit ... * Assist in the training of new cashiers, and cross-training other associates in cashiering.

Ulta Beauty, Inc.

Lead Cashier

West Valley City, UT

$15.25 - $18.75/hr

Support the leadership team by completing cashier chat ins and chat outs as well as associate exit ... * Assist in the training of new cashiers, and cross-training other associates in cashiering.

Ulta Beauty, Inc.

Lead Cashier

Riverdale, UT

$15.75 - $19/hr

Support the leadership team by completing cashier chat ins and chat outs as well as associate exit ... * Assist in the training of new cashiers, and cross-training other associates in cashiering.

Ulta Beauty, Inc.

Lead Cashier

Salt Lake City, UT

$14.75 - $18/hr

Support the leadership team by completing cashier chat ins and chat outs as well as associate exit ... * Assist in the training of new cashiers, and cross-training other associates in cashiering.

Ulta Beauty, Inc.

Lead Cashier

Saratoga Springs, UT

$14.50 - $17.75/hr

Support the leadership team by completing cashier chat ins and chat outs as well as associate exit ... * Assist in the training of new cashiers, and cross-training other associates in cashiering.

Ulta Beauty, Inc.

Lead Cashier

West Jordan, UT

$15 - $18.25/hr

Support the leadership team by completing cashier chat ins and chat outs as well as associate exit ... * Assist in the training of new cashiers, and cross-training other associates in cashiering.

Ulta Beauty, Inc.

Lead Cashier

Park City, UT

$16.75 - $20.50/hr

Support the leadership team by completing cashier chat ins and chat outs as well as associate exit ... * Assist in the training of new cashiers, and cross-training other associates in cashiering.

Ulta Beauty

Lead Cashier

Saint George, UT · On-site

$14.25 - $17.25/hr

Support the leadership team by completing cashier chat ins and chat outs as well as associate exit ... * Assist in the training of new cashiers, and cross-training other associates in cashiering.

Ulta Beauty, Inc.

Lead Cashier

Orem, UT

$14 - $17/hr

Support the leadership team by completing cashier chat ins and chat outs as well as associate exit ... * Assist in the training of new cashiers, and cross-training other associates in cashiering.

Ulta Beauty, Inc.

Lead Cashier

Riverton, UT

$15.50 - $18.75/hr

Support the leadership team by completing cashier chat ins and chat outs as well as associate exit ... * Assist in the training of new cashiers, and cross-training other associates in cashiering.

Ulta Beauty, Inc.

Lead Cashier

Vernal, UT

$15.25 - $18.50/hr

Support the leadership team by completing cashier chat ins and chat outs as well as associate exit ... * Assist in the training of new cashiers, and cross-training other associates in cashiering.

Ulta Beauty

Lead Cashier

UT · On-site

$15.25 - $18.75/hr

Support the leadership team by completing cashier chat ins and chat outs as well as associate exit ... * Assist in the training of new cashiers, and cross-training other associates in cashiering.

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All JobsChat JobsChat Assistant JobsChat Assistant Jobs in Utah

Chat Assistant information

What is a chat assistant?

Chat Assistants are software programs or human agents that interact with users through text-based interfaces, such as chat windows on websites or messaging apps. Their main role is to answer questions, provide customer support, assist with transactions, or guide users through various processes. Chat Assistants can be powered by artificial intelligence, pre-set scripts, or live human support, and are commonly used in customer service, sales, and technical support environments.

What are the key skills and qualifications needed to thrive as a chat assistant, and why are they important?

To thrive as a Chat Assistant, you need strong written communication skills, quick typing abilities, and a good understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat software, and basic troubleshooting tools is typically required. Excellent problem-solving, patience, and adaptability help individuals stand out when assisting diverse customers. These skills ensure efficient, accurate, and positive interactions, which are crucial for maintaining customer satisfaction and brand reputation.

What are some common challenges chat assistants face when handling multiple conversations simultaneously?

Chat Assistants often manage several customer conversations at once, which can be challenging due to the need to provide accurate, timely, and personalized responses. Balancing speed with quality, avoiding copy-paste errors, and maintaining a friendly, consistent tone across all chats are frequent hurdles. Effective multitasking, strong organizational skills, and familiarity with chat management tools can help overcome these challenges and ensure a positive customer experience.

What is the difference between Chat Assistant vs Customer Service Representative?

AspectChat AssistantCustomer Service Representative
CredentialsMinimal; often high school diploma or equivalentHigh school diploma or higher; some roles may require specific training
Work EnvironmentOnline, remote, or call center settingsCall centers, retail, or office settings, often in person or via phone
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Primary TasksResponding to customer inquiries via chat, providing information, troubleshooting basic issuesHandling customer inquiries via phone or in person, resolving complaints, processing transactions

While both roles involve assisting customers, Chat Assistants primarily communicate through online chat platforms, focusing on quick, written support. Customer Service Representatives often handle inquiries via phone or in person, providing more comprehensive support. Both roles require strong communication skills but differ in work environment and interaction methods.

How do you become a chat assistant?

To become a chat assistant, candidates typically need strong communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms. Training is often provided by the employer to familiarize new hires with company-specific tools and protocols.

How much do chat assistants make?

Chat assistants typically earn between $10 and $20 per hour, depending on experience, employer, and location. Some roles may offer additional incentives or flexible schedules, especially for remote work or part-time positions.

What are the most commonly searched types of Chat jobs in Utah?

The most popular types of Chat jobs in Utah are:

What are popular job titles related to Chat Assistant jobs in Utah?

For Chat Assistant jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Chat Assistant jobs in Utah look for?

The top searched job categories for Chat Assistant jobs in Utah are:

What cities in Utah are hiring for Chat Assistant jobs?

Cities in Utah with the most Chat Assistant job openings:

Chat Assistant jobs near you
Infographic showing various Chat Assistant job openings in Utah as of August 2026, with employment types broken down into 2% As Needed, 69% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Customer Care Agent

Ashley Global Retail, LLC

Salt Lake City, UT • On-site

$15 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Ashley Furniture rating

6.1

Company rating: 6.1 out of 10

Based on 293 frontline employees who took The Breakroom Quiz

39th of 52 rated furniture manufacturers

Job description

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.
Purpose at Ashley
Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries-any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations. Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey.
What You'll Do
Delivery Recovery & Issue Resolution
  • Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery route.
  • Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product issues.
  • Resolve delivery issues before customer escalation by proactively identifying potential problems and implementing solutions.
  • Coordinate with Regional Fulfillment Centers (RFCs) to arrange same-day and next-day recovery deliveries.
  • Track recovery requests accurately across various RFC-specific systems and databases.
  • Notify customers promptly of any delivery issues or delays discovered during the load-out or routing process.
  1. VIP & Escalation Support
  • Provide elevated, white-glove service for VIP customers and complex, high-priority orders.
  • Handle escalated delivery issues with empathy, professionalism, and a focus on immediate resolution.
  • Coordinate closely with Store Operations and RFC personnel to align on solutions for escalated cases.
  • Process recovery requests strictly within established response time windows to minimize customer wait times.
  • Navigate multiple systems simultaneously, including Package AI, Storis, and Salesforce, to track orders and document resolutions.
  • Document VIP processes accurately while maintaining strict adherence to Standard Operating Procedures (SOPs).
  1. Cross-Functional Operations & Multi-Channel Support
  • Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.
  • Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges.
  • Execute escalation management protocols effectively when issues exceed standard resolution parameters.
  • Maintain a proactive service model focused on issue prevention rather than just reaction.
  • Apply comprehensive knowledge of company return policies, exchange processes, and warranty claims to assist customers.
  • Demonstrate a strong understanding of delivery logistics, routing, and recovery operations.
  1. Store & Customer Partnership
  • Serve as the critical link between retail stores and customers, ensuring unresolved issues are addressed with expert attention.
  • Restore customer confidence and provide world-class experiences, especially in situations where service gaps have occurred.
  • Own every customer issue from start to finish, demonstrating an unwavering commitment to exceptional service and follow-through.
  • Complete any additional tasks or special projects assigned by management to support operational goals.
  • Complete any additional tasks assigned by management.

What You Bring
  • Legally authorized to work in the US
  • At least 18 years old
  • 1-2 years' experience in fast-paced environments, bilingual preferred
  • Excellent phone etiquette, while expressing patience and professionalism with a customer-focused mindset
  • Strong problem-solving skills, attention to detail while working in a fast-paced environment
  • Experience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systems
  • Maintain reliable attendance
  • Thrive in a team environment

What's In It for You
When you join us, you are eligible to participate in our comprehensive benefits programs, which include:
  • Extended health, dental benefits, and vision insurance
  • Employee Discount from 10% - 30%
  • Life/Disability Insurance
  • Flex Spending Account
  • 401K
  • Paid Time Off

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business needs.
To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

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