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Chat Associate Jobs in Utah (NOW HIRING)

Ace Hardware

Sales Associate

Provo, UT

$13.25 - $18/hr

Sales Associate Reports To: Assistant Store Manager, Team Lead FLSA Status: Non-Exempt Direct ... Grow your skills in a supportive environment where every visit feels like a neighborly chat.

Ace Hardware

Sales Associate

Provo, UT · On-site

$13.25 - $18/hr

Sales Associate Reports To: Assistant Store Manager, Team Lead FLSA Status: Non-Exempt Direct ... Grow your skills in a supportive environment where every visit feels like a neighborly chat.

Ace Hardware

Sales Associate

Spanish Fork, UT

$12.75 - $17.25/hr

Sales Associate Reports To: Assistant Store Manager, Team Lead FLSA Status: Non-Exempt Direct ... Grow your skills in a supportive environment where every visit feels like a neighborly chat.

Orion

Platform Support Associate

Lehi, UT · Hybrid

$20.67 - $29.57/hr

The Platform Support Associate is a frontline support professional responsible for handling client inquiries across phone, chat, and case channels. This role focuses on resolving foundational ...

Orion

Customer Success Associate

Lehi, UT · Hybrid

$20.67 - $29.57/hr

The Customer Success Associate is a frontline support professional responsible for handling client inquiries across phone, chat, and case channels. This role focuses on resolving foundational ...

Trove Brands

Customer Service Associate

Lehi, UT · On-site

$13.50 - $18.75/hr

As a Customer Service Associate, you'll work closely with the customer service team, handling a ... Connect via chat or email with roughly 70-100 customers daily. * Provide primary phone support for ...

Tava Health

Support Associate

Salt Lake City, UT · On-site

$16.50 - $21.25/hr

WHAT WE ARE LOOKING FOR We are looking for a Support Associate to ensure our clients, providers ... Provide thoughtful, empathetic, and timely support via phone, email, and chat * Guide clients ...

Tava Health, Inc

Support Associate

Salt Lake City, UT · On-site

$16.50 - $21.25/hr

WHAT WE ARE LOOKING FOR We are looking for a Support Associate to ensure our clients, providers ... Provide thoughtful, empathetic, and timely support via phone, email, and chat * Guide clients ...

Kid to Kid

Sales Associate

West Valley City, UT · On-site

$13 - $14/hr

We are looking for part-time sales associates to join our team, and we offer flexible schedules ... Employee discount Drop us your application and we'll reach out to chat about how Kid to Kid might ...

Manly Bands

Customer Support Associate

Lindon, UT

$15.75 - $21.75/hr

The Role We're looking for a Customer Support Associate who genuinely enjoys helping people and isn ... Handle customer inquiries via phone, chat, and email with speed and personality * Become a product ...

Manly Bands

Customer Support Associate

Lindon, UT · On-site

$15.75 - $21.75/hr

The Role We're looking for a Customer Support Associate who genuinely enjoys helping people and isn ... Handle customer inquiries via phone, chat, and email with speed and personality * Become a product ...

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All JobsChat Associate JobsChat Associate Jobs in Utah

Chat Associate information

See Utah salary details

$9

$18

$30

How much do chat associate jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for chat associate in Utah is $18.09, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $18.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Chat Associate, and why are they important?

To thrive as a Chat Associate, you need strong written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Outstanding multitasking abilities, patience, and problem-solving skills help you stand out in this role. These skills ensure prompt, clear, and effective customer support, leading to higher satisfaction and efficient issue resolution.

What are Chat Associates?

Chat Associates are professionals who handle customer inquiries and support requests through online chat platforms. They assist customers by providing information, resolving issues, and guiding them through various processes related to products or services. Chat Associates typically work for companies in customer service departments, ensuring quick and efficient responses to customer needs. Their role requires excellent communication skills, problem-solving abilities, and familiarity with the company's offerings.

What are some common challenges faced by Chat Associates when handling multiple customer conversations simultaneously?

Chat Associates often manage several customer chats at once, which requires strong multitasking and organizational skills. Balancing multiple conversations can be challenging, especially when customers have urgent or complex issues. Success in this role often depends on the ability to prioritize inquiries, maintain clear and courteous communication, and use internal resources efficiently to resolve questions quickly. Team collaboration is also essential, as Chat Associates may need to escalate issues to supervisors or work with other departments to ensure timely resolutions.

What is the difference between Chat Associate vs Customer Service Representative?

AspectChat AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; often requires customer service experience
Work EnvironmentOnline or remote chat platforms, digital communication toolsCall centers, retail, or office settings, phone and in-person interactions
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, banking, and service industries
Search & Comparison IntentOften compared for digital communication rolesCompared for traditional customer support roles

While both roles involve assisting customers, Chat Associates primarily handle online chat inquiries via digital platforms, whereas Customer Service Representatives may work through calls, in-person, or multiple channels. The roles overlap in credentials and industry usage, but differ mainly in communication medium and work environment.

What are the most commonly searched types of Chat jobs in Utah? The most popular types of Chat jobs in Utah are:
What cities in Utah are hiring for Chat Associate jobs? Cities in Utah with the most Chat Associate job openings:
Chat Associate jobs near you
Infographic showing various Chat Associate job openings in Utah as of June 2026, with employment types broken down into 2% As Needed, 60% Full Time, 20% Part Time, 2% Temporary, 14% Contract, and 2% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,623 per year, or $18.1 per hour.
Sales Associate

Sales Associate

Ace Hardware

Provo, UT

$13.25 - $18/hr

Full-time

Posted 11 days ago

Ace Hardware rating

6.0

Company rating: 6.0 out of 10

Based on 1,440 frontline employees who took The Breakroom Quiz

28th of 43 rated home improvement retailers

Job description

Sales Associate

Reports To: Assistant Store Manager, Team Lead

FLSA Status: Non-Exempt

Direct Reports: None


Are you looking for a fun, loving, and enthusiastic workplace where you can truly make a difference? Do you enjoy helping customers and being part of a dynamic team that feels like family?

Join Gordon's Ace Hardware, a proud local hardware store deeply rooted in Utah/Juab County communities. As a talented Sales Associate, you will deliver friendly service and support customers with expert advice, all while enjoying great perks. Grow your skills in a supportive environment where every visit feels like a neighborly chat.

Position Summary

The primary responsibility for all positions with Gordon’s Ace Hardware is to WOW Every Customer, Every Time while upholding our Core Values.

The Sales Associate delivers helpful, knowledgeable, and friendly service on the sales floor and maintains department readiness.


Key Responsibilities
  • Proactively greet and engage customers.
  • Recommend products and solutions based on customer needs.
  • Maintain clean, stocked, and organized departments.
  • Support freight, recovery, and special orders as assigned.

Education & Experience
  • High School Diploma or GED preferred.
  • Customer service or retail experience a plus.

Behavioral Expectations
  • Friendly, proactive, and team-oriented.
  • Communicates and follows through.

Technology & Systems
  • Ability to learn and use store systems for lookups and orders.

Schedule & Availability
  • Flexible availability including evenings, weekends, and holidays.

Success in This Role Looks Like
  • Customers feel welcomed and helped.
  • Departments remain customer-ready.

Job responsibilities may change based on the needs of the business.

We are Utah Counties local hardware store and we are a part of your community! Gordon's Ace Hardware is a part of over 5,000 Ace stores around the world. Independently owned and operated by local families. The Gordon family has been involved in farming and retail businesses in Utah County for decades. We strive to be local and loyal...just like it ought to be. While others have become large and impersonal, at Gordon's Ace, we've remained small and very personal, while growing! That's why we say a visit to Gordon's Ace, is like a visit to your neighbor. With locations in Nephi, Payson, Spanish Fork, Provo Riverside, and Provo Edgemont, we are here to provide the best helpful service in our communities. Our goal is to serve our neighbors, one project at time.

What Ace Hardware employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Ace Hardware logo

About Ace Hardware

Sourced by ZipRecruiter

Ace Hardware is a renowned company in the retail sector, headquartered in Oak Brook, IL, US. Dating back to its foundation in 1924 by a group of businessmen, the company has grown from a single store in Chicago to a global hardware cooperative consisting of more than 5,000 stores in over 60 countries. It operates in the home improvement sector and specializes in hardware, home goods, local niche services, and select specialty retailers. As prevalent in its motto "The Helpful Place", Ace Hardware's mission is to provide customers with high-quality hardware products while delivering exemplary customer service.

Industry

Retail, hardware, plumbing and hvac wholesalers and construction materials wholesalers

Company size

1,001 - 5,000 Employees

Headquarters location

Oak Brook, IL, US

View All Ace Hardware Jobs