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Chat Associate Jobs in Utah (NOW HIRING)

Rho

Client Service Associate

Salt Lake City, UT · On-site

$58K - $70K/yr

Client Service Associate As a Client Service Associate on the Client Services team, you will ... Address and resolve client issues via chat, phone, email, and text, applying good judgment and Rho ...

Ace Hardware

Sales Associate

Spanish Fork, UT

$12.75 - $17.25/hr

Sales Associate Reports To: Assistant Store Manager, Team Lead FLSA Status: Non-Exempt Direct ... Grow your skills in a supportive environment where every visit feels like a neighborly chat.

Orion

Platform Support Associate

Lehi, UT · Hybrid

$20.67 - $29.57/hr

The Platform Support Associate is a frontline support professional responsible for handling client inquiries across phone, chat, and case channels. This role focuses on resolving foundational ...

Orion

Customer Success Associate

Lehi, UT · Hybrid

$20.67 - $29.57/hr

The Customer Success Associate is a frontline support professional responsible for handling client inquiries across phone, chat, and case channels. This role focuses on resolving foundational ...

Kid to Kid

Sales Associate

West Valley City, UT · On-site

$13 - $14/hr

We are looking for part-time sales associates to join our team, and we offer flexible schedules ... Employee discount Drop us your application and we'll reach out to chat about how Kid to Kid might ...

Kid to Kid

Sales Associate

Salt Lake City, UT · On-site

$10 - $12.50/hr

We are looking for part-time sales associates to join our team, and we offer flexible schedules ... Opportunity for advancement Drop us your application and we'll reach out to chat about how Kid to ...

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All JobsChat Associate JobsChat Associate Jobs in Utah

Chat Associate information

What is a chat associate?

Chat Associates are professionals who handle customer inquiries and support requests through online chat platforms. They assist customers by providing information, resolving issues, and guiding them through various processes related to products or services. Chat Associates typically work for companies in customer service departments, ensuring quick and efficient responses to customer needs. Their role requires excellent communication skills, problem-solving abilities, and familiarity with the company's offerings.

What are the key skills and qualifications needed to thrive as a chat associate, and why are they important?

To thrive as a Chat Associate, you need strong written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Outstanding multitasking abilities, patience, and problem-solving skills help you stand out in this role. These skills ensure prompt, clear, and effective customer support, leading to higher satisfaction and efficient issue resolution.

What are some common challenges faced by chat associates when handling multiple customer conversations simultaneously?

Chat Associates often manage several customer chats at once, which requires strong multitasking and organizational skills. Balancing multiple conversations can be challenging, especially when customers have urgent or complex issues. Success in this role often depends on the ability to prioritize inquiries, maintain clear and courteous communication, and use internal resources efficiently to resolve questions quickly. Team collaboration is also essential, as Chat Associates may need to escalate issues to supervisors or work with other departments to ensure timely resolutions.

What is the difference between Chat Associate vs Customer Service Representative?

AspectChat AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; often requires customer service experience
Work EnvironmentOnline or remote chat platforms, digital communication toolsCall centers, retail, or office settings, phone and in-person interactions
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, banking, and service industries
Search & Comparison IntentOften compared for digital communication rolesCompared for traditional customer support roles

While both roles involve assisting customers, Chat Associates primarily handle online chat inquiries via digital platforms, whereas Customer Service Representatives may work through calls, in-person, or multiple channels. The roles overlap in credentials and industry usage, but differ mainly in communication medium and work environment.

What are the most commonly searched types of Chat jobs in Utah?

The most popular types of Chat jobs in Utah are:

What cities in Utah are hiring for Chat Associate jobs?

Cities in Utah with the most Chat Associate job openings:

Chat Associate jobs near you
Infographic showing various Chat Associate job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 64% Full Time, 33% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Client Service Associate

Rho

Salt Lake City, UT • On-site

$58K - $70K/yr

Other

Medical, PTO

Re-posted 4 days ago

Job description

Client Service Associate

As a Client Service Associate on the Client Services team, you will support our clients (entrepreneurs and their finance teams) by providing effective, timely assistance over live chat, phone, email, and text. You will handle inquiries ranging from basic technical issues, such as password resets, to complex service questions, such as guidance on ERP integrations or setting up an expense management policy on the platform. This role is based full-time in our Salt Lake City office and offers the opportunity to build strong customer service and finance operations skills at a growing company.

Responsibilities
  • Customer issue resolution: Address and resolve client issues via chat, phone, email, and text, applying good judgment and Rho's service standards in every interaction.
  • Service documentation: Document common client issues and resolutions to help build the team's knowledge base.
  • Feedback collection: Gather client feedback to help identify service improvements.
  • Team communication: Document and communicate ongoing issues to teammates and leadership for follow-up when needed.
  • Process adherence: Follow established protocols and procedures for client service delivery.
Qualifications
  • 2+ years of experience in customer service; financial services or startup experience preferred.
  • Strong communication skills, with the ability to explain complex concepts clearly to clients.
  • Self-motivated with good judgment and sound decision-making, particularly during shifts with lighter on-site coverage.
  • Basic understanding of finance concepts: banking, credit cards, and accounting principles.
  • Comfortable working in a fast-paced environment and adapting to changing priorities.
Schedule

This role is in-office at our Salt Lake City office in the Gateway (parking included), five days per week. Two shift schedules are available:

  • Tuesday–Saturday, 3:00 PM–12:00 AM MST
  • Sunday–Thursday, 3:00 PM–12:00 AM MST

Applicants can select their preferred shift, or indicate they are open to both, in the application.

Our people are our most valuable asset. The salary range for this role is $58,000 - $70,000. In addition to base pay, Rho offers equity, healthcare benefits and paid time off.

Apply