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Chat Agent Jobs in Fort Mill, SC (NOW HIRING)

Mark Rink.

Customer Service Agent

Charlotte, NC · On-site

$15.25 - $20.25/hr

Customer Service Agent We are seeking a dedicated and enthusiastic Customer Service Agent to join ... Respond promptly and professionally to customer inquiries via phone, email, and chat. * Resolve ...

Alphabe Insight Inc

Customer Service Agent

Charlotte, NC · On-site

$15.25 - $20.25/hr

We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In ... Respond promptly and professionally to customer inquiries via phone, email, and chat. * Resolve ...

Alphabe Insight Inc

Customer Service Agent

Charlotte, NC · On-site

$15.25 - $20.25/hr

We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In ... Respond promptly and professionally to customer inquiries via phone, email, and chat. * Resolve ...

Mark Rink.

Customer Service Agent

Charlotte, NC

$15.25 - $20.25/hr

We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In ... Respond promptly and professionally to customer inquiries via phone, email, and chat. * Resolve ...

VELOCITOR SOLUTIONS

AI Engineer- NLP

Charlotte, NC · On-site

Take over and then extend the core chat pipeline: guardrails, conversational query reformulation, embedding-based tool routing, the LangGraph agent, response formatting, and follow-up question ...

VELOCITOR SOLUTIONS

AI Engineer- NLP

Charlotte, NC · On-site

$120 - $180/hr

What you will work onTake over and then extend the core chat pipeline: guardrails, conversational query reformulation, embedding-based tool routing, the LangGraph agent, response formatting, and ...

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All JobsChat Agent JobsChat Agent Jobs in Fort Mill, SC

Chat Agent information

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How much do chat agent jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for chat agent in Fort Mill, SC is $15.07, according to ZipRecruiter salary data. Most workers in this role earn between $12.69 and $16.92 per hour, depending on experience, location, and employer.

What is a chat agent?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What does a chat agent do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

What are the key skills and qualifications needed to thrive as a chat agent?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

How does a chat agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

How do you become a chat agent?

To become a chat agent, candidates typically need strong communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer after hiring.
More about Chat Agent jobs

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For Chat Agent jobs in Fort Mill, SC, the most frequently searched job titles are:

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Chat Agent jobs near you
Infographic showing various Chat Agent job openings in Fort Mill, SC as of August 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $31,340 per year, or $15.1 per hour.

Customer Service Agent

Charlotte, NC • On-site

Mark Rink.
See more jobs at Mark Rink.external

$15.25 - $20.25/hr

Other

Posted 10 days ago

Job description

Customer Service Agent

We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the primary point of contact for our customers, providing exceptional support and ensuring a positive experience with our company. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to handle a high volume of inquiries efficiently and professionally.

Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Resolve customer issues and complaints with empathy and efficiency.
  • Provide accurate information about products, services, and company policies.
  • Record and update customer details and interactions in the CRM system.
  • Collaborate with other departments to address and resolve complex customer concerns.

Requirements:

  • Proven experience in a customer service or related role.
  • Strong verbal and written communication skills.
  • Ability to handle stressful situations and remain calm under pressure.
  • Excellent problem-solving and conflict resolution skills.
  • Proficiency with CRM software and Microsoft Office Suite.

Additional Information:

  • Competitive salary package
  • Opportunities for professional growth and career advancement
  • Collaborative and innovative work environment
  • Skill development through hands-on experience and mentorship
  • Exposure to diverse projects and industry-leading clients

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