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Chat Agent Jobs in Conway, SC (NOW HIRING)

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Chat Agent information

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$4

$14

$21

How much do chat agent jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for chat agent in Conway, SC is $14.62, according to ZipRecruiter salary data. Most workers in this role earn between $12.31 and $16.39 per hour, depending on experience, location, and employer.

What is a chat agent?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What does a chat agent do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

What are the key skills and qualifications needed to thrive as a chat agent?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

How does a chat agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

How do you become a chat agent?

To become a chat agent, candidates typically need strong communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer after hiring.
More about Chat Agent jobs

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The most popular types of Chat Agent jobs in Conway, SC are:

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For Chat Agent jobs in Conway, SC, the most frequently searched job titles are:

What job categories do people searching Chat Agent jobs in Conway, SC look for?

The top searched job categories for Chat Agent jobs in Conway, SC are:

What cities near Conway, SC are hiring for Chat Agent jobs?

Cities near Conway, SC with the most Chat Agent job openings:

Chat Agent jobs near you
Infographic showing various Chat Agent job openings in Conway, SC as of August 2026, with employment types broken down into 91% Full Time, 6% Part Time, 1% Temporary, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $30,420 per year, or $14.6 per hour.

Call Center Marketing Agent

Myrtle Beach, SC • On-site

Capital Vacations
Traveler Accommodation • 51 - 200 employees

5.0

Company rating: 5.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

18th of 21 rated holiday rentals

Paid breaks

Uninterrupted breaks

Learn more about Capital Vacationsexternal

$16/hr

Other

Posted 27 days ago

Job description

Purpose
This agent will handle heavy marketing + service duties, books tours, etc.
Pay
Starting Pay is $15 per hour during training. After training, the agent will go to $16/ hr PLUS commissions\
Schedule
Training M-F for about 4-6 weeks
Post training: Saturdays REQUIRED, and you will have a week day and Sundays off
Principal Duties and Responsibilities
  • Day to day marketing and services
  • Handles any points discrepancies for sales
  • Helps close deals with prospect or owner's appeasements
  • Assistance with all Global Exchange needs
  • Assistance with all Club and Lifestyles Plus needs
  • Back Office duties may include, point audits, assist with ARDA requests, Aspire requests, escalated issues
  • Assist with ordering supplies for call center
  • Monitor and respond to Social Media posts
  • All other duties as assigned
General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications, and Experience:
  • 2+ years of Customer Service experience
  • Proficiency with Microsoft Office applications, High proficiency in MS Office
  • Previous experience as customer service, reservations, or travel agent (desired)
  • A strategic mindset to problem solve and craft win/win solutions
  • Experience working with Owners in a timeshare or call center atmosphere
  • Knowledge in Time Share Ware is a must
Skills, Knowledge, and Abilities:
  • Strong analytic, problem-solving skills to pinpoint issues and identify solutions
  • Strong written and verbal communication skills
  • High end customer service skills
  • Travel experience
  • Flexible schedule Ability to work holidays and weekends are a must
  • Competent working with Microsoft Office suite, including Word, Outlook, and Excel
Shift: Additional hours may be necessary to meet goals and deadlines and to cover shifts
  • Regular Hours and Weekend
Travel:
  • None

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