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Chat Agent Jobs in Conway, SC (NOW HIRING)

Liveops

Remote Customer Service Agent

Conway, SC · Remote

$13.25 - $17.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Myrtle Beach, SC · Remote

$14 - $18.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

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All JobsChat Agent JobsChat Agent Jobs in Conway, SC

Chat Agent information

See Conway, SC salary details

$4

$14

$21

How much do chat agent jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for chat agent in Conway, SC is $14.62, according to ZipRecruiter salary data. Most workers in this role earn between $12.31 and $16.39 per hour, depending on experience, location, and employer.

How does a chat agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What is a chat agent?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

What are the key skills and qualifications needed to thrive as a chat agent?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

Are chat agent jobs legit?

Chat agent jobs are legitimate roles that involve providing customer support through online messaging platforms. They often require good communication skills, familiarity with chat software, and sometimes specific training or certifications. As with any job opportunity, it is important to verify the employer's credibility to avoid scams.

What does a chat agent do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

More about Chat Agent jobs
What are the most commonly searched types of Chat Agent jobs in Conway, SC? The most popular types of Chat Agent jobs in Conway, SC are:
What are popular job titles related to Chat Agent jobs in Conway, SC? For Chat Agent jobs in Conway, SC, the most frequently searched job titles are:
What job categories do people searching Chat Agent jobs in Conway, SC look for? The top searched job categories for Chat Agent jobs in Conway, SC are:
What cities near Conway, SC are hiring for Chat Agent jobs? Cities near Conway, SC with the most Chat Agent job openings:
Chat Agent jobs near you
Infographic showing various Chat Agent job openings in Conway, SC as of August 2026, with employment types broken down into 85% Full Time, 9% Part Time, and 6% Contract. Highlights an 94% In-person, and 6% Hybrid job distribution, with an average salary of $30,420 per year, or $14.6 per hour.

Call Center Customer Service Agent

Capital Vacations

Myrtle Beach, SC • On-site

$16/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Capital Vacations rating

5.0

Company rating: 5.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

18th of 21 rated holiday rentals

Job description

SALARY: Starting at $16
  • Training pay of $15 per hour
SCHEDULE: Full-time opportunities
  • 8:30-5 or 9am-6pm post training
  • Saturday's are REQUIRED after training
  • IN-OFFICE
  • Completely closed on Sundays
What Capital Vacations can offer YOU:
  • Great hourly pay and opportunity for professional GROWTH
  • PAID TRAINING
  • Year-round work at a company with a NATIONAL presence!
  • Medical, Dental, and Vision Insurance options
  • 401(K) contribution after 90 days
  • Paid Life insurance, short-term and long-term disability, and MORE
  • Flexible Spending Account
  • Paid Time Off & Holidays
  • Discounted vacation stays
Principal Duties and Responsibilities
  • Assisting owners with questions about their Club & Legacy ownership
  • Must be able to work a variable shift and flexible hours and days
  • Role may be facilitated via engagement through phone, email, outbound and chat channels as business needs require
  • Completing or assisting owners with making reservations- troubleshooting and converting calls to reservations
  • Insures accounts are not delinquent in Maintenance Fees or Loan payments prior to booking new or revised reservations
  • Strong selling skills, able to book events, tours and sell an array of products and services
  • Processes maintenance fee and loan payments
  • Contributes to the revenue of the business through various ancillary revenue sales (ie Renting points, selling Capital Protection Plans and more)
  • Facilitate and accept incoming/outgoing, Cat, Email and Text phone calls and return phone calls
  • Maintain and meet/exceed defined agent level performance goals and contribute to the achievement of department goals
  • Expected to be a role model for Capital Vacations Core Values, always act professional, and be a strong Team Player
  • Agents must type at least 30 words per minute
  • Daily adherence is expected at 85% minimum
  • Agents must be able to multitask throughout their shift seamlessly
  • Flexible in work schedule with Saturday shift as rotated
  • Must maintain an 85% Quality Assurance score per month
  • Must convert 15% of calls to reservations at a minimum
  • Confident and comfortable working in a Pay for a Performance role
  • All Universal Specialists must service all Club and Legacy Products & Services and pass a comprehensive Assessment
General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications, and Experience:
  • High School diploma, some college preferred
  • High level proficiency with Microsoft Office applications, High proficiency in MS Excel required
  • Hotel/timeshare experience a plus
  • A strategic mindset to problem solving and craft win/win solutions.
  • Knowledge Timeshare Ware is a plus
  • Previous experience using Salesforce.com is a plus
Skills, Knowledge, and Abilities:
  • Ability to work both in a team and independently
  • Excellent organization and ability to multi-task required to handle multiple priorities
  • Very detailed oriented and accuracy is a must
  • Technically savvy ~ able to quickly pick up and maneuver through several different systems
  • Ability to work in a fast pace office environment
  • Excellent communication skills
  • Bilingual a plus
  • Comfortable in Selling all products and Services
  • Ability to work with a high level of professionalism at all times

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