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Chat Agent Jobs in Ladson, SC (NOW HIRING)

Lose Design

Customer Service Agent

Goose Creek, SC · On-site

$30.50/hr

Customer Service Agent Goose Creek, SC, United States Or refer someone Job Openings Customer Service Agent About the Job We are looking for a Customer Service Representative who will be responsible ...

CACI

PKI Support Agent

North Charleston, SC · On-site

$23.26/hr

PKI Support Agent Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel:

New

Heirloom

Customer Success Agent

Mount Pleasant, SC · On-site

$15/hr

Customer Success Agent Heirloom Cloud Corporation seeks Customer Success Agents (CSA) to engage with inbound leads and existing customers. CSAs are given the resources to obsess over guiding these ...

Heirloom Cloud

Customer Success Agent

Mount Pleasant, SC · On-site

$15/hr

Customer Success Agent Heirloom Cloud Corporation seeks Customer Success Agents (CSA) to engage with inbound leads and existing customers. CSAs are given the resources to obsess over guiding these ...

Heirloom

Customer Success Agent

Mount Pleasant, SC · On-site

$15/hr

Customer Success Agent Heirloom Cloud Corporation seeks Customer Success Agents (CSA) to engage with inbound leads and existing customers. CSAs are given the resources to obsess over guiding these ...

HB Travels

Customer Support Agent - Remote

Charleston, SC · Remote

$30K - $70K/yr

We are seeking a motivated and customer-focused Customer Support Agent to provide professional assistance to clients in a remote environment. The ideal candidate is an excellent communicator who ...

HB Travels

Customer Support Agent - Remote

Charleston, SC · Remote

$17.50 - $23.50/hr

We are seeking a motivated and customer-focused Customer Support Agent to provide professional assistance to clients in a remote environment. The ideal candidate is an excellent communicator who ...

The Dewberry

Reservations Sales Coordinator

Charleston, SC · On-site

$16.25 - $20.50/hr

Reservations Agent The Reservations team is the backbone to the hotel, fielding all incoming calls ... Monitor live chat. * Build guest loyalty by offering assistance and recognizing returning guests.

Liveops

Remote Customer Service Agent

Charleston, SC · Remote

$14.50 - $19.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Summerville, SC · Remote

$14 - $18.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

North Charleston, SC · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

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All JobsChat Agent JobsChat Agent Jobs in Ladson, SC

Chat Agent information

See Ladson, SC salary details

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How much do chat agent jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for chat agent in Ladson, SC is $16.11, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $18.08 per hour, depending on experience, location, and employer.

What is a chat agent?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What does a chat agent do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

What are the key skills and qualifications needed to thrive as a chat agent?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

How does a chat agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

How do you become a chat agent?

To become a chat agent, candidates typically need strong communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer after hiring.
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What job categories do people searching Chat Agent jobs in Ladson, SC look for?

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What cities near Ladson, SC are hiring for Chat Agent jobs?

Cities near Ladson, SC with the most Chat Agent job openings:

Chat Agent jobs near you
Infographic showing various Chat Agent job openings in Ladson, SC as of August 2026, with employment types broken down into 89% Full Time, 7% Part Time, 2% Temporary, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $33,518 per year, or $16.1 per hour.

Customer Service Representative - State Farm Agent Team Member

Charleston, SC • On-site

Perry Metzler - State Farm Agent
See more jobs at Perry Metzler - State Farm Agentexternal

$40K - $60K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Representative - State Farm Agent Team Member

As a Customer Service Representative - State Farm Agent Team Member with Perry Metzler - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.

Qualifications:

  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.

Compensation: $40,000.00 - $60,000.00 per year

Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Charleston, SC and help customers with their insurance and financial services needs, including:

  • Auto insurance
  • Home insurance
  • Life insurance
  • Retirement planning

Apply