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Chat Support Jobs in Fort Mill, SC (NOW HIRING)

Quilt Software

Technical Support Analyst

Charlotte, NC · On-site

$25/hr

If you get a kick out of supporting local businesses, love great software, and want to be part of a company that's powering Main Street, we'd love to chat. Come join us in our quest to keep local ...

Quilt Software

Technical Support Analyst

Charlotte, NC · On-site

$25/hr

... we'd love to chat. Come join us in our quest to keep local retail not just alive, but thriving! About the role Ultimately, our Technical Support Specialists are problem solvers. As a support ...

Remotetravelcareers

Travel Customer Support

Charlotte, NC · Remote

$16.50 - $21.25/hr

Provide clear and friendly support through phone, email, or chat. * Answer basic travel questions and guide customers to the right options. * Update reservations and confirm details for accuracy.

Esri

Support Analyst l-Infrastructure

Charlotte, NC

Provide high-quality technical support by responding in real-time to customer needs in cases submitted via email, chat, and/or phone interactions. * Empower our customers to be successful .Analyze ...

Velocitor Solutions

Support Specialist

Charlotte, NC · On-site

$18 - $24/hr

... chat environments as a resource * Learn new clients * Follow set policies and procedures when ... Support Services is considered essential personnel and is expected to be available even during ...

CPI Security

Customer Support Advisor

Charlotte, NC · On-site

$40K - $50K/yr

Provide exceptional customer support and communicate through various platforms such as: phone, text, web chat, and e-mail * Effectively communicate CPI Security's value, products, and services to ...

CPI Security

Customer Support Advisor

Charlotte, NC · On-site

$40K - $50K/yr

Provide exceptional customer support and communicate through various platforms such as: phone, text, web chat, and e-mail * Effectively communicate CPI Security's value, products, and services to ...

CPI Security

Customer Support Advisor

Charlotte, NC · On-site

$40K - $50K/yr

Provide exceptional customer support and communicate through various platforms such as: phone, text, web chat, and e-mail * Effectively communicate CPI Security's value, products, and services to ...

CPI Security

Customer Support Advisor

Charlotte, NC · On-site

$40K - $50K/yr

Provide exceptional customer support and communicate through various platforms such as: phone, text, web chat, and e-mail * Effectively communicate CPI Security's value, products, and services to ...

Teguar Corporation

Technical Support Technician

Charlotte, NC · On-site

$36K - $45K/yr

Communicates with customers by using multiple methods of communication including (but not limited to) email, phone and live chat. * Accurately maintains service and support records inside of Teguar ...

Teguar Corporation

Technical Support Technician

Charlotte, NC · On-site

$35K - $44K/yr

Communicates with customers by using multiple methods of communication including (but not limited to) email, phone and live chat. * Accurately maintains service and support records inside of Teguar ...

Teguar Corporation

Technical Support Technician

Charlotte, NC · On-site

$35K - $44K/yr

Communicates with customers by using multiple methods of communication including (but not limited to) email, phone and live chat. * Accurately maintains service and support records inside of Teguar ...

Esri

Support Analyst l-Infrastructure

Charlotte, NC · On-site

$70K - $83K/yr

Provide high-quality technical support by responding in real-time to customer needs in cases submitted via email, chat, and/or phone interactions. * Empower our customers to be successful . Analyze ...

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All JobsChat Support JobsChat Support Jobs in Fort Mill, SC

Chat Support information

See Fort Mill, SC salary details

$12

$22

$39

How much do chat support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for chat support in Fort Mill, SC is $22.89, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $24.90 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What are the most commonly searched types of Chat Support jobs in Fort Mill, SC? The most popular types of Chat Support jobs in Fort Mill, SC are:
What are popular job titles related to Chat Support jobs in Fort Mill, SC? For Chat Support jobs in Fort Mill, SC, the most frequently searched job titles are:
What job categories do people searching Chat Support jobs in Fort Mill, SC look for? The top searched job categories for Chat Support jobs in Fort Mill, SC are:
What cities near Fort Mill, SC are hiring for Chat Support jobs? Cities near Fort Mill, SC with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Fort Mill, SC as of August 2026, with employment types broken down into 74% Full Time, and 26% Contract. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $47,610 per year, or $22.9 per hour.

Technical Support Analyst

Quilt Software

Charlotte, NC • On-site

$25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

About Quilt Software
Ever wondered how your favorite local shops compete with the big guys? That's where we come in. We're Quilt Software, providing Main Street's unsung heroes - from quirky cheese shops to family-run jewelry stores - with the tools they need to compete. Last year, we helped 14,000+ shops make over $2 billion in sales with our family of industry-specific software solutions.
If you get a kick out of supporting local businesses, love great software, and want to be part of a company that's powering Main Street, we'd love to chat. Come join us in our quest to keep local retail not just alive, but thriving!
About the role
Ultimately, our Technical Support Specialists are problem solvers. As a support specialist, you will provide phone and email support to our customer base for their POS software and hardware. You will become a product expert of Quilt's software and work alongside our customers to help them run and manage their stores.
The ideal candidate will be a technical, critical thinker who understands technology and can use their knowledge to reach resolutions efficiently while providing "white glove" customer service. We are looking for someone hungry to grow and learn.
This role is onsite in our office in Charlotte, NC
Job Responsibilities
  • Think on your feet and resolve problems quickly
  • Answer phone calls and respond to emailed tickets keeping the SLA
  • Maintain lab environments for testing new updates to software and attempting to replicate issues and potential bugs
  • Maintain documentation for products and training
  • Troubleshoot technical problems in Windows and SQL Server
  • Troubleshoot PC Hardware, Printers, Cash Drawer, Scanner Scales and Network Firewalls

Requirements
Required Skills
  • Experience with PC Hardware troubleshooting
  • Strong written, telephone, and personal communication skills
  • Excellent Customer Service soft skills and the ability to build and maintain customer relationships
  • Growth Mindset - Always Learning
  • Advanced knowledge of Windows Operating Systems including Windows 10 Pro, Windows 11 Pro, and Windows Server 2016
  • Experience with Network Protocols, Switches, and Firewall configuration

Benefits
What we Offer
  • 3 Weeks of PTO, Holidays, and Paid Volunteer Day
  • Generous Medical, Dental, and Vision plans with low premiums
  • Paid Parental Leave
  • Company Sponsored Life Insurance
  • 401k with Company Match

Location: Onsite Charlotte, NC
Salary: $25 / hour
Notice - Employment Scams
Communication from our team regarding job opportunities will only be made by a Quilt Software employee with an @quiltsoftware.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers, or banking information. If you believe a scammer is contacting you, please mark the communication as "phishing" or "spam" and do not respond.

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