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Chat Support Jobs in Columbia, SC (NOW HIRING)

Cgm

Product Support Specialist

Columbia, SC · Hybrid

Consults directly with customers via phone, chat, and email and documents customer interactions ... Creates knowledge base articles for posting onto the customer support site which alert the customer ...

Cgm

Software Support Specialist

Columbia, SC · Hybrid

Consults directly with customers via phone, chat, and email and documents customer interactions ... Creates knowledge base articles for posting onto the customer support site which alert the customer ...

Cgm

Software Support Specialist

Columbia, SC · Hybrid

$20/hr

Consults directly with customers via phone, chat, and email and documents customer interactions ... Creates knowledge base articles for posting onto the customer support site which alert the customer ...

Cgm

Software Support Specialist I

Columbia, SC · Hybrid

Consults directly with customers via phone, chat, and email and documents customer interactions ... Creates knowledge base articles for posting onto the customer support site which alert the customer ...

Ogletree Deakins

Site Support Specialist

Columbia, SC · On-site

The Site Support Specialist's primary responsibilities include providing 1st and 2nd level technology support for attorneys and staff on a variety of hardware and software. As part of a Regional ...

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All JobsChat Support JobsChat Support Jobs in Columbia, SC

Chat Support information

See Columbia, SC salary details

$13

$24

$41

How much do chat support jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for chat support in Columbia, SC is $24.10, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $26.25 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Columbia, SC?

The most popular types of Chat Support jobs in Columbia, SC are:

What are popular job titles related to Chat Support jobs in Columbia, SC?

For Chat Support jobs in Columbia, SC, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Columbia, SC look for?

The top searched job categories for Chat Support jobs in Columbia, SC are:

What cities near Columbia, SC are hiring for Chat Support jobs?

Cities near Columbia, SC with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Columbia, SC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,123 per year, or $24.1 per hour.

Financial Services Onsite Chat Specialist

Sumter, SC • On-site

Foundever
Strategic Planning Consulting Services • 10K+ employees

5.5

Company rating: 5.5 out of 10

Based on 194 frontline employees who took The Breakroom Quiz

45th of 72 rated call and contact centers

Paid breaks

Respectful managers

Uninterrupted breaks

Learn more about Foundeverexternal

$17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

Financial Services Onsite Chat Specialist
Join our dynamic team at Foundever in Sumter, SC where every interaction is an opportunity to make a difference. We are seeking passionate individuals to join us on site at our office located at 1057 Broad Street, Suite B, Sumter, SC 29150. Please note that candidates must reside within commuting distance to our office.
Job Overview
As a Customer Chat Specialist at Foundever, you will support customers through secure digital chat channels for one of the largest banking and financial services providers in the U.S. You will assist customers with account questions, service requests, and financial inquiries while delivering professional and accurate support through written communication.
This role is ideal for individuals who prefer written communication over phone interactions and thrive in fast paced, detail driven environments. Associates are responsible for following banking, security, privacy, and compliance regulations while providing a high standard of customer care.
We believe in investing in our people, which is reflected in our robust paid training program and numerous growth opportunities. Notably, 84% of our managers have been promoted from within.
Why You Should Join Us
  • Competitive Pay: Starting at $17/hour, with paid training at $15/hour.
  • Work Schedule: Minimum 40 hours per week, with weekend availability as needed.'
  • Comprehensive Benefits: 401(k), medical, dental, vision, wellness programs, paid time off, and employee discounts.
  • Growth Opportunities: Clear pathways for career advancement within the company.

What We're Looking For
  • Location: Must reside in Sumter, SC, or within commuting distance
  • Age Requirement: Must be at least 18 years old
  • Education: High school diploma or GED equivalent is required
  • Experience: Experience in chat, banking, financial services, or contact center
  • environments preferred
  • Availability: Must have flexible availability during operating hours
  • Written Communication Skills: Strong grammar, professionalism, tone, and written customer service skills are essential
  • Compliance Awareness: Ability to handle confidential financial information while following security and privacy regulations

Key Skills
  • Written Communication: Clear, professional, and empathetic chat communication
  • Digital Navigation: Ability to navigate multiple systems and tools efficiently
  • Attention to Detail: Accurate documentation and careful handling of customer information
  • Problem Solving: Ability to assess customer needs and follow support processes effectively
  • Customer Care: Delivering a positive experience through timely and thoughtful support
  • Adaptability: Comfortable learning new systems, workflows, and banking procedures
  • Reliability: Dependable with a strong commitment to quality and compliance

About Foundever
Foundever® is a global leader in the customer experience (CX) industry. With 130,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Military Partners
We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
Equal Opportunity Employment (EEO)
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity, and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Interested in Becoming Part of Our Team?
Visit us at https://foundever.com/and connect with us on Facebook, LinkedIn, and Twitter.

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