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Entry Level Email Chat Support Jobs in Columbia, SC

Cloudbeds

Customer Support Coach - NORAM

North, SC · Remote

$55K - $77K/yr

As a Customer Support Coach, you will be the voice of and advocate for our customers, providing ... Resolve customers' inquiries via phone, email, chat, or any other media that Cloudbeds uses to help ...

New

DR Horton, Inc.

Online Sales Concierge

West Columbia, SC · On-site

$14.25 - $18.50/hr

... the entry-level and first time move-up markets. The Company also provides mortgage financing and ... Ensure a positive experience to all potential customers whether online, live chat or by phone

DR Horton

Online Sales Concierge

West Columbia, SC · On-site

$14.25 - $18.50/hr

... the entry-level and first time move-up markets. The Company also provides mortgage financing and ... Ensure a positive experience to all potential customers whether online, live chat or by phone

Crisp Recruit

Bookkeeper

Lexington, SC · On-site

Please do not reach out through our website's contact information (telephone, email, or web chat ... Our dedication to empathetic service ensures clients are heard and supported at every stage of ...

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All JobsEmail Chat Support JobsEntry Level Email Chat Support JobsEntry Level Email Chat Support Jobs in Columbia, SC

Entry Level Email Chat Support information

What is entry level email chat support?

Entry level email chat support jobs involve assisting customers through email or online chat platforms. Employees in these roles respond to customer inquiries, resolve issues, and provide information about products or services. These positions typically require strong written communication skills, attention to detail, and the ability to multitask. Prior experience is often not required, making them suitable for those new to customer service. Training is usually provided to help new hires become familiar with company processes and systems.

What are the key skills and qualifications needed to thrive as an entry level email chat support representative?

To thrive as an Entry Level Email Chat Support Representative, you typically need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic computer literacy is often required. Patience, problem-solving abilities, and a customer-focused attitude help individuals stand out in this role. These skills ensure efficient, accurate, and empathetic support, leading to improved customer satisfaction and streamlined issue resolution.

What are some common challenges faced in an entry level email chat support role, and how can they be managed?

In an entry-level email chat support position, common challenges include handling a high volume of customer inquiries, managing time effectively while multitasking, and maintaining professionalism in written communication. To manage these challenges, it's helpful to develop strong organizational skills, use response templates appropriately, and stay updated on product or service knowledge. Team leaders and more experienced colleagues are valuable resources for guidance, and many companies provide training to help new hires adapt quickly to the pace and expectations of the support environment.

What is the difference between Entry Level Email Chat Support vs Customer Service Representative?

AspectEntry Level Email Chat SupportCustomer Service Representative
Primary Communication MethodEmail and live chatPhone, email, in-person
Work EnvironmentRemote or office-based, digital platformsCall centers, retail, office settings
Required SkillsWritten communication, tech-savvy, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training

Entry Level Email Chat Support focuses on digital communication via email and chat, often remotely, requiring strong written skills. Customer Service Representatives may handle calls and in-person interactions, emphasizing verbal skills. Both roles serve customer needs but differ mainly in communication channels and work environment.

What are the most commonly searched types of Email Chat Support jobs in Columbia, SC?

The most popular types of Email Chat Support jobs in Columbia, SC are:

What are popular job titles related to Entry Level Email Chat Support jobs in Columbia, SC?

For Entry Level Email Chat Support jobs in Columbia, SC, the most frequently searched job titles are:

What job categories do people searching Entry Level Email Chat Support jobs in Columbia, SC look for?

The top searched job categories for Entry Level Email Chat Support jobs in Columbia, SC are:

What cities near Columbia, SC are hiring for Entry Level Email Chat Support jobs?

Cities near Columbia, SC with the most Entry Level Email Chat Support job openings:

Entry Level Email Chat Support jobs near you

Customer Support Coach - NORAM

Cloudbeds

North, SC • Remote

$55K - $77K/yr

Full-time

Posted 3 days ago

New

Job description

How You'll Make an Impact:

As a Customer Support Coach, you will be the voice of and advocate for our customers, providing exceptional support. By resolving questions and troubleshooting issues across multiple channels, you'll ensure a seamless experience for our hotel partners. Your contributions will strengthen client relationships, promote software adoption, and shape the future of our platform by sharing valuable feedback. You'll also play a key role in creating training materials, updating support resources, and staying ahead of system updates, making a lasting impact on our customers and team.

Our Customer Support Team:

Join a dynamic, fully remote team of over 60 global Customer Support professionals united by our goal of delivering exceptional customer experiences across live chat, email, and phone. We pride ourselves on our supportive, diverse, and collaborative culture, where continuous learning, growth, and innovation drive everything we do. Be part of a team that values connection, celebrates success, and always strives to exceed expectations!

What you bring to the Team:

  • Assist and support our existing customers (hotel properties) daily in the use of our software
  • Resolve customers' inquiries via phone, email, chat, or any other media that Cloudbeds uses to help customers
  • Troubleshoot and make outbound calls for escalated issues
  • Foster strong customer relationships with empathy to drive loyalty, retention, and increased software adoption.
  • Gather customers' feedback and requirements for future releases of the software
  • Use training materials and attend company-wide online training sessions to keep up-to-date with the latest system updates

What Sets You Up for Success: 

  • 1+ years of hospitality experience in hotels, hostels, BNBs, or similar with Front Desk, Night Auditor, Revenue Manager, General Manager, or similar roles
  • Previous experience in customer service or similar is a plus
  • Native or Fluent in English and Spanish; Portuguese is a plus.
  • Excellent communication skills and a positive attitude
  • Excellent problem-solving skills and emotional intelligence
  • Great levels of learning agility
  • A compatible graduation course or more than 2 years of proven experience in the area
  • Skill with computers and systems
  • Excellent internet/wifi connection

Compensation: Depending on your skills and experience, you can expect your annual compensation to be between $55,000 and $77,000 USD (the salary is only for US-based candidates).

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