ZipRecruiter

Log In

2

Remote Email Chat Support Jobs in Columbia, SC (NOW HIRING)

Be Additive

Be Seen First

Fully Remote Licensed Health insurance broker

Newark, NJ · Remote

Answering customer questions through phone and chat * Explaining Medicare benefits, coverage, and ... Not Supported The following connection types cannot be used for this position: * Satellite internet

Liveops

Remote Customer Service Representative

Sumter, SC · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

The Semler Agency

Work From Home Sales

Columbia, SC · On-site +1

We are currently hiring for a remote sales position with a structured training program . This role ... Support from experienced mentors * Flexible scheduling * Performance-based income No experience ...

next page

Showing results 1-20

All JobsEmail Chat Support JobsRemote Email Chat Support JobsRemote Email Chat Support Jobs in Columbia, SC

Remote Email Chat Support information

See Columbia, SC salary details

$13

$24

$41

How much do remote email chat support jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for remote email chat support in Columbia, SC is $24.10, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $26.25 per hour, depending on experience, location, and employer.

What is a remote email chat support?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

What does a remote email chat support do?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are the key skills and qualifications needed to thrive in remote email chat support?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What are the most commonly searched types of Email Chat Support jobs in Columbia, SC?

The most popular types of Email Chat Support jobs in Columbia, SC are:

What are popular job titles related to Remote Email Chat Support jobs in Columbia, SC?

For Remote Email Chat Support jobs in Columbia, SC, the most frequently searched job titles are:

What job categories do people searching Remote Email Chat Support jobs in Columbia, SC look for?

The top searched job categories for Remote Email Chat Support jobs in Columbia, SC are:

What cities near Columbia, SC are hiring for Remote Email Chat Support jobs?

Cities near Columbia, SC with the most Remote Email Chat Support job openings:

Remote Email Chat Support jobs near you
Infographic showing various Remote Email Chat Support job openings in Columbia, SC as of August 2026, with employment types broken down into 20% Full Time, 60% Part Time, and 20% Contract. Highlights an 100% Remote job distribution, with an average salary of $50,123 per year, or $24.1 per hour.

Fully Remote Licensed Health insurance broker

Be Additive

Newark, NJ • Remote

Contractor

Medical, Dental, PTO

Posted 14 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

Fully Remote Work | Seasonal Contract | Full Time | Customer Focused Role


Why Consider This Opportunity?

Are you a licensed health insurance professional looking for a remote opportunity during the Medicare Annual Enrollment Period?

Join a customer focused team where you will use your insurance knowledge to help individuals better understand their Medicare coverage and navigate the enrollment process.


Position Highlights

Work Location - 100 Percent Remote

Schedule - Full Time, Monday to Saturday

Operating Hours - 8:00 AM to 9:00 PM EST

Training

5 Weeks Total

Training Format


What Will You Be Doing?

You will interact directly with Medicare customers through inbound calls and online chat.

Your responsibilities will include:

  • Answering customer questions through phone and chat
  • Explaining Medicare benefits, coverage, and available options
  • Helping eligible customers navigate the enrollment process
  • Maintaining accurate customer and interaction records
  • Following established quality and compliance procedures
  • Working toward assigned productivity and performance expectations

Preferred Experience

Experience in Medicare, AEP, or insurance sales is preferred.

Your Home Office Matters

Since this position is fully remote, you will need a quiet and professional workspace suitable for customer interactions.

Internet Requirements

Download: Minimum 35 Mbps

Upload: Minimum 15 Mbps

A Speedtest.net screenshot may be requested as part of the process.

Not Supported

The following connection types cannot be used for this position:

  • Satellite internet
  • Mobile hotspots
  • VPN connections
  • Peer to peer networks

Paid Training and Development

Before handling customer interactions independently, new team members will participate in a 5 week training program.

Weeks 1 to 4: Classroom Training

Week 5: Nesting and Transition to Production

Additional employment opportunities may become available in the future depending on business needs and individual performance.

States Currently Eligible


We are accepting candidates who currently reside in:

Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, West Virginia, Wisconsin, and Wyoming.

Ready to Apply?

If you are licensed, customer focused, comfortable working remotely, and interested in supporting Medicare customers during AEP, we encourage you to apply.