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Chat Agent Jobs in Anderson, SC (NOW HIRING)

Taxwell

Customer Service Representative I

Greenville, SC · On-site

$15 - $20.50/hr

Diagnose, troubleshoot, and resolve technical inquiries from tax professionals via phone, email and live chat, ensuring prompt and accurate solutions. * Interviews end user to determine root cause of ...

Taxwell

Customer Service Representative I

Greenville, SC

$15 - $20.50/hr

Diagnose, troubleshoot, and resolve technical inquiries from tax professionals via phone, email and live chat, ensuring prompt and accurate solutions. * Interviews end user to determine root cause of ...

Leader Communications Inc

Customer Service Agents

Clemson, SC · On-site

$13.25 - $17.50/hr

Position Summary LCI is seeking dedicated Customer Service Agents to support a long-term contract with the US Patent and Trademark Office (USPTO). These roles are critical in maintaining Tier I and ...

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All JobsChat Agent JobsChat Agent Jobs in Anderson, SC

Chat Agent information

See Anderson, SC salary details

$4

$15

$22

How much do chat agent jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for chat agent in Anderson, SC is $15.70, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $17.60 per hour, depending on experience, location, and employer.

How does a chat agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What is a chat agent?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

What are the key skills and qualifications needed to thrive as a chat agent?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

Are chat agent jobs legit?

Chat agent jobs are legitimate roles that involve providing customer support through online messaging platforms. They often require good communication skills, familiarity with chat software, and sometimes specific training or certifications. As with any job opportunity, it is important to verify the employer's credibility to avoid scams.

What does a chat agent do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

More about Chat Agent jobs
What are the most commonly searched types of Chat Agent jobs in Anderson, SC? The most popular types of Chat Agent jobs in Anderson, SC are:
What job categories do people searching Chat Agent jobs in Anderson, SC look for? The top searched job categories for Chat Agent jobs in Anderson, SC are:
What cities near Anderson, SC are hiring for Chat Agent jobs? Cities near Anderson, SC with the most Chat Agent job openings:
Chat Agent jobs near you
Infographic showing various Chat Agent job openings in Anderson, SC as of August 2026, with employment types broken down into 82% Full Time, 13% Part Time, and 5% Contract. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $32,646 per year, or $15.7 per hour.

Customer Service

Pye Barker Fire and Safety LLC

Williamston, SC • On-site

$12 - $16.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints. The position is directly responsible for creating an effortless customer experience for external and internal customers by phone or email. The position is also directly responsible for product inquiries, appointment scheduling, and verification, providing support to our branches and field partners, and customers, as well as customer conflict resolution and escalation. The position takes ownership of customer issues and provides complete end-to-end issue resolution by utilizing the resources available.

Essential Duties & Responsibilities:

  • Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.

  • Collects and enters orders for new or additional products or services.

  • Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.

  • Ensures that appropriate actions are taken to resolve customers problems and concerns.

  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

  • Perform other duties assigned by management.


Education/Qualification:

  • High school diploma or equivalent.

  • Customer service experience required.

  • Excellent communication skills including active listening.

  • Service-oriented and able to resolve customer grievances.

  • Proficient computer skills with the ability to learn new software.


Other Duties:

  • Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.

  • Performs other duties as assigned.


Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.

Benefits and Perks:

  • Excellent pay

  • Medical, dental, vision

  • Company paid life insurance

  • Company paid short-term disability

  • 401K with employer match

  • Paid vacation and company holidays

  • Training and Career Development

  • Company vehicle (if job applicable)

  • Immediate qualification for theALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.

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