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Chat Agent Jobs in Delaware (NOW HIRING)

Liveops

Remote Customer Service Agent

Dover, DE · Remote

$15.50 - $20.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

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How much do chat agent jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for chat agent in Delaware is $17.16, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is a chat agent?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What does a chat agent do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

What are the key skills and qualifications needed to thrive as a chat agent?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

How does a chat agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

How do you become a chat agent?

To become a chat agent, candidates typically need strong communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer after hiring.
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For Chat Agent jobs in Delaware, the most frequently searched job titles are:

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Chat Agent jobs near you
Infographic showing various Chat Agent job openings in Delaware as of August 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $35,695 per year, or $17.2 per hour.

Travel Advisor (Full Service), Travel Contact Center

AAA Club Alliance, Inc.

Wilmington, DE • On-site

$18 - $24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Key responsibilities

  • Plan and book domestic and international vacations, including customized FIT itineraries.

  • Assist Members and non-Members via phone, email, and web chat with travel arrangements and customer service.

  • Process travel reservations, identify upselling opportunities, and assist with itinerary changes and problem resolution.

AAA Club Alliance rating

7.1

Company rating: 7.1 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

254th of 315 rated insurance

Job description

Full-Service Travel Agent | Work From Home
Do you have a passion for travel and helping others create unforgettable experiences? AAA Club Alliance is looking for an experienced Full-Service Travel Agent to join our remote Travel Contact Center team. If you enjoy planning everything from weekend getaways to complex international vacations while delivering exceptional customer service, we'd love to hear from you.
In this work-from-home role, you'll help Members and non-Members book personalized domestic and international travel, build lasting client relationships, and earn monthly sales incentives-all while working for one of the most trusted names in travel.
Why You'll Love Working at AAA:
  • 100% Remote - Work from the comfort of your home.
  • Competitive Pay - Earn $18.00-$24.00 per hour, based on experience and geographical location plus Monthly Performance Incentives for sales and bookings.
  • Paid Virtual Training with all required equipment provided.
  • Comprehensive benefits
  • Work-Life Balance: 3+ weeks PTO accrued in your first year!

Work Schedule (all hours are Eastern Time)
Sunday - 10 am to 4 pm
Monday - 9:30 am to 6 pm
Tuesday - 9:30 am to 6 pm
Wednesday - 10 am to 6 pm
Thursday - Off
Friday - 9:30 am to 6 pm
Saturday - Off
Who Can Apply?
To be considered, candidates must reside in one of the following locations:
Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, Washington, DC, or West Virginia.
What You'll Do
As a Remote Full-Service Travel Agent, you'll:
  • Plan and book domestic and international vacations, including customized FIT (Fully Independent Travel) itineraries.
  • Assist Members and non-Members via phone, email, and web chat.
  • Match travelers with the best destinations, travel products, and exclusive AAA benefits.
  • Build long-term client relationships that encourage repeat business.
  • Stay current on travel promotions, destinations, and industry trends.
  • Process travel reservations while maintaining compliance with ARC regulations and AAA policies.
  • Identify opportunities to upsell and cross-sell travel products that enhance the customer experience.
  • Meet performance goals while providing exceptional customer service.
  • Assist with travel-related problem resolution and itinerary changes.
  • Mentor fellow Travel Contact Center Associates when needed.

What We're Looking For
  • High school diploma or equivalent (travel school graduates are encouraged to apply).
  • At least 2 years of recent leisure travel industry experience.
  • Experience using airline reservation systems, ticketing platforms, GDS, and online booking tools.
  • Strong knowledge of domestic and international travel planning.
  • Excellent communication, customer service, sales, and problem-solving skills.
  • Extensive worldwide geography knowledge.
  • Ability to thrive in a fast-paced, high-volume contact center environment.
  • Ticket void and simple exchange experience is a plus.

Schedule & Training
Successful candidates must:
  • Attend all required paid virtual training (Monday-Friday, 9:00 AM-5:30 PM EST).
  • Successfully complete training before beginning regular work.
  • Work a set schedule that includes one weekend day every week, with one weekday and one weekend day off.

Join a Team That Helps People Explore the World!
At AAA Club Alliance, you'll combine your travel expertise with outstanding customer service to help travelers create memorable experiences while growing your own career. If you're passionate about travel, enjoy building customer relationships, and are looking for a rewarding remote opportunity with excellent benefits, apply today!
#LI-Remote #US
Full time Associates are offered a comprehensive benefits package that includes:
  • Medical, Dental, and Vision plan options
  • Up to 2 weeks Paid parental leave
  • 401k plan with company match up to 7%
  • 2+ weeks of PTO within your first year
  • Paid company holidays
  • Company provided volunteer opportunities + 1 volunteer day per year
  • Free AAA Membership
  • Continual learning reimbursement up to $5,250 per year
  • And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
Job Category:
Sales

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